Attukad Waterfall

Everything about Ginger House Museum is wonderful. The staff are amazing, the rooms are spectacular and they make you feel so welcome and at home.

Considering the cost, and the 5 star property label, Rythm was very disappointing. The staff could not speak even basic english and it was very challenging to communicate with them. We tried to go to the spa ( advertised to open at 8am per the brochure) but the staff on duty at 8:45 could not communicate in english, hindi or tamil; only in Malayalam, which made conveying our ask quite challenging. The staff were nice enough, I am sure, but did/could not make us feel welcome due to the language barrier. The staff at the reception spoke some sparse english. I am not a language snob, but for a property to make its guests feel welcome, basic communication skills are the bare minimum. The property itself was decent, the patio was nice to sit in, breakfast was ok ( again the service staff there, zero english! ), but for vegetarians, communicating our asks was a challenge. We then stayed at the Taj for 3 days and the experience was starkly different; but that's a separate review.