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Reviews of Bally's Atlantic City Hotel & Casino

3.5 out of 5
Bally's Atlantic City Hotel & Casino
1900 Pacific Avenue, Atlantic City, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 1664 out of 4832 reviews" "
Rating 8 - Good. 1043 out of 4832 reviews" "
Rating 6 - Okay. 800 out of 4832 reviews" "
Rating 4 - Poor. 650 out of 4832 reviews" "
Rating 2 - Terrible. 675 out of 4832 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked I paid for the Bally Towers and Expedia had me booked in Dennis Towers a cheaper room, the manager saw my email and he put me in the room that I paid for, Expedia messed up my booking
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property were very helpful and very professional
Stayed 3 nights in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

tej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Rochelle

Liked: Staff & service
Stayed 3 nights in May 2024

4/10 Poor

Kevin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was like a motel. Didn't look like pictures.
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Tab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

luz, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean new rooms
Stayed 1 night in May 2024

6/10 Okay

Phanta

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Better cleaning rooms
Stayed 2 nights in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Owen

Stayed 2 nights in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Nataliia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had a terrible experience during our stay at the hotel. We were there for a different event and not to visit the casino. We were given a room on the sixth floor. At about 12 am, when we were trying to sleep, we were disturbed by loud live music from the hotel bar outside, which continued until 2 am. When I called the reception to inquire about the noise issue, the lady at the front desk said that they couldn't change our room and that the live music would continue until 2 am. When I asked if we had to stay awake until 2 am, she replied in the affirmative. This was the worst sleep experience ever. The quality of sleep we got in the hotel was so bad that we could have slept in our car without paying a "luxury fee".
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

8/10 Good

Teeza

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well I see that you’re f your in a certain reservation you get put in an old room
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Ruth

Liked: Property conditions & facilities
The staff was friendly when you needed help they didn’t make you feel like you was bothering them asking questions
Stayed 2 nights in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Wanda

Liked: Staff & service
Disliked: Cleanliness
The room which my guest and I stay had ants in sink that cover the inside of the sink and the room had steal smell.. I reported the conditions to the staff and they removed us to another room with king size bed but not with my accommodation (2beds). Once in the new room.. we realized the phone and TV.. didnot work..we had to go to the front desk for services, also bell boy services was terrible..we had to carry our luggage down to the valet parking..Truly an inconvenience bc I am having problems with my left knee.. I am totally disappointed with the service.. specially on Mother's Day ..bc it was an gift..we survived the disappointment.. However we were accommodated with 50.00 credit toward the end of the stay. But overall it was the worst!!!! Experience period..
Stayed 2 nights in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Nesha

Travelled with group
Room was on the 11th floor but still could hear the YARD restaurant it was truly loud
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Barb

Travelled with family
There was only 3 staff members checking in, took way too long.
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on 14 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean
Stayed 1 night in Apr 2024
Response from Hotel Management on 11 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Zelin

Travelled with family
The shower didn’t work
Stayed 1 night in May 2024
Response from Hotel Operations on 11 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance with the shower, we have reported this to our facilities team.

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was okay
Stayed 2 nights in May 2024
Response from Hotel Operations on 11 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were helpful and attentive. Room was very old, dark, dinghy and in desperate need of remodeling. The bed was decent thankfully.
Stayed 4 nights in May 2024
Response from Hotel Operations on 11 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the worst place we have ever stayed especially the attitudes of all hotel staff. The only two people who should keep their jobs there were the two valet men we had pleasant conversation and service from! We checked in late with only one person working plus a fantom person in the back room. Every question we asked she had to go ask someone in the back office. Took 45 minutes to check in with not one smile and very poor attitude. Every incounter with the front desk was the same ( don’t give a heck attitude. New owners should be considered. No wonder Caesars Entertainment dropped Bally’s. The place needs a miracle trainor ! After 50 yrs of using Bally’s, we are separating! Lucky we had no kids!
Stayed 1 night in May 2024
Response from Hotel Operations on 10 May 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

6/10 Okay

Wanda

Liked: Staff & service, amenities, property conditions & facilities
Accessibility to Boardwalk.No pool use mid-week. Only Thursday to Sunday.
Stayed 2 nights in May 2024
Response from Hotel Operations on 10 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

pavan

Other than Checking and check out none of the services working are available.
Stayed 1 night in May 2024
Response from Hotel Operations on 10 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Serkan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Quite big hotel but does not have enough dining option
Stayed 4 nights in May 2024
Response from Hotel Operations on 9 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Sydney N.

Liked: Cleanliness, staff & service, property conditions & facilities
Access to the beach via boardwalk & The flagship Caesars Casino is quaint And...calming.in addition...one block away your Out door's mall is fantastic!
Stayed 3 nights in May 2024
Response from Hotel Operations on 9 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Vatsal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 1 night in May 2024
Response from Hotel Operations on 9 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Jenaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations on 9 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on 9 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Claudiamedina970@yahoo.com

Travelled with family
The bathroom too old
Stayed 2 nights in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

Madisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Angelo, Coral Gables

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can surely understand that the property is aging but have some pride in at least cleaning the premises. The worst part was the staff..they do not smaile and are quite rude! Security is very lapse.
Stayed 2 nights in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Miguel

Liked: Property conditions & facilities
😉
Stayed 1 night in May 2024
Response from Hotel Operations on 9 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Lucia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got seemed like a Motel. The entire hotel feels very old. There is nothing to do. There are no shops.
Stayed 1 night in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the bathroom was excellent.
Stayed 1 night in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

10/10 Excellent

Lennox E

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was very satisfying!
Stayed 1 night in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Walter

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Patricia

Travelled with partner
Disliked: Amenities
Bed was not made up from someone laying on it. Called several times for housekeeping no one came until 2 Hours later. Advertisment says breakfast in bed, called a was sent to the 6 floor for breakfast. We thought we were getting a Continental breakfast on the hotel as advertised. We spent $80 for breakfast that's ridiculous. Room had a view of the outside walls closed in. No microwave and a not to clean refrigerator. Not at all pleased 😕
Stayed 3 nights in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

10/10 Excellent

ANTONIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shower rod was broken
Stayed 2 nights in May 2024
Response from Hotel Operations on 7 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

8/10 Good

NICOLE

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Operations on 4 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 4 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

6/10 Okay

Yadira

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Operations on 4 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

4/10 Poor

Raquel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were incredibly dirty. Sticky dresser, handle in the bathroom had white sticky substance on it (old soap or toothpaste), crumbs on the floor, the overhead light in the bathroom had dead bugs and rust. It was incredibly disappointing.
Stayed 1 night in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance with your room.

2/10 Terrible

Daima

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was fine the problem was the room ! Horrible
Stayed 3 nights in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.

6/10 Okay

Carlos, Coventry

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities
Front desk staff at check in was probably among the top 3 worst customer service experiences I've ever had. She was apparently on her cell phone via airpods and became very annoyed with me when I thought she was talking to me during my check-in, kind of funny now that i think of it. Entire hotel smelled like an ashtray, my room was boarder line disgusting, bathroom was scary, rugs looked like instant disease if you touched it without protection. I didn't even go in the casino because the hotel made me feel like I had already lost every last penny.
Stayed 2 nights in Apr 2024
Response from Hotel Operations on 1 May 2024
Thank you for staying at Bally's, we appreciate your feedback. We would like to apologize for your unsatisfactory experience. If you would like to discuss in detail, please contact one of our 24hr managers on duty, they would be happy to assist you with any concerns you may have.

6/10 Okay

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally's, we appreciate your feedback.

2/10 Terrible

Tray

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like it
Stayed 1 night in Apr 2024
Response from Hotel Operations on 2 May 2024
Thank you for staying at Bally’s, we appreciate your feedback. We would like to apologize for your unsatisfactory experiance.