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Reviews of Quality Suites Atlanta Airport East

2.5 out of 5
Quality Suites Atlanta Airport East
357 Lee Street, I-75 at Exit 237, Forest Park, GA

Reviews

5.8
Rating 10 - Excellent. 106 out of 552 reviews" "
Rating 8 - Good. 105 out of 552 reviews" "
Rating 6 - Okay. 79 out of 552 reviews" "
Rating 4 - Poor. 112 out of 552 reviews" "
Rating 2 - Terrible. 150 out of 552 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

April

Liked: Staff & service
Disliked: Property conditions & facilities
The room I stayed in had multiple issues such as cracks in the walls and such but it was clean and convenient.
Stayed 1 night in May 2024

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the rooms were big
Stayed 1 night in May 2024

2/10 Terrible

Makenna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so run down. I had holes in my wall and trim ripped off the base along with a really rank smell and unclean sheets. Do not Stay here. They also MADE me take a 100$ deposit out (listed nowhere online) using their ATM. The smell and the over all uncleanliness of the place along with the smell of ciggerettes was not worth this place.
Stayed 1 night in May 2024

2/10 Terrible

Deshawn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 3 nights in May 2024

6/10 Okay

BRANDON

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
nothing is working, ice maker didnt work on third, one microwave at the hallway to share with everyone. I asked if I can print a A4 doc, staff said the printer is not working. Nothing is working when you have such people manage the hotel, no words.
Stayed 2 nights in May 2024

10/10 Excellent

Sarah

Travelled with family and small children, Business traveller
Liked: Amenities
B
Stayed 2 nights in May 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like how I had to give them a $100 cash deposit to stay there. I said I don’t carry cash on me and they said they had an ATM machine. Didn’t say that when I booked it
Stayed 1 night in May 2024

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean respectful and quiet
Stayed 2 nights in May 2024

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services is amazing.
Stayed 1 night in May 2024

4/10 Poor

Anke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles sehr unsauber und abgewohnt.
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay, had no issues and staff very helpful in getting me from and to the ATL airport.
Stayed 1 night in May 2024

4/10 Poor

Josh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Said offered shuttle service to airport. Didnt mention it was only during specific times during the day
Stayed 1 night in Apr 2024

10/10 Excellent

Mikkola, Dunlap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find staff very helpful polite and friendly
Stayed 1 night in May 2024

2/10 Terrible

Zaid

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property is old and disgusting to say the least. The smell was horrible, the room was not clean, the shower barely worked. I was only there of one night thankfully. Oh and the breakfast bar don’t even bother they will give the cheapest plastic plates from the dollar store and a slice of toast that looks old and stale.
Stayed 1 night in Apr 2024

2/10 Terrible

lakeshia

Disliked: Cleanliness, staff & service, property conditions & facilities
TV did not work and they couldn't get us another one only that could tell me was sorry for the inconvenience very rude at front desk and why would u charge $5 extra for extra towels and rags I wouldn't recommend staying here ever
Stayed 1 night in May 2024

8/10 Good

Helene

Liked: Cleanliness, staff & service
Room was really nice and comfortable bed!
Stayed 1 night in May 2024

4/10 Poor

Keanna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was very long, got to the room and there was water sitting in the tub, couldn’t shower
Stayed 1 night in Apr 2024

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall poor hygiene in the hotel it had a smell thru the whole lobby
Stayed 1 night in Apr 2024

8/10 Good

Latoshia

Liked: Cleanliness, staff & service, property conditions & facilities
The friendly service
Stayed 1 night in Jan 2024

10/10 Excellent

Latoshia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly service
Stayed 1 night in Apr 2024

4/10 Poor

Henry

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel
Stayed 1 night in Apr 2024

2/10 Terrible

Michael Lynn, Frederick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a Single Room Kingsize Bed it was so dirty I refute stay there. They gave me a room with two queen beds which wasn’t much better unfortunately do to plane delays I got the hotel very late and wasn’t time to find another hotel! I’m sure this will be the last Quality Inn I stay at. Needs a major upgrade!
Stayed 2 nights in Apr 2024

10/10 Excellent

Gregory, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Marc

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were large and fairly clean, but that was the extent of any positives. Neighborhood was on the sketchy side. No amenities within walking distance. We had to use GPS to find a neighborhood with restaurants. We found a Applebee’s with great food and service, but pan handlers asking for money as you left. In the morning there was only one single serve packet of coffee with the coffee maker and the front desk did not have access to more. The hotel did have a continental breakfast, but all the machines were broken, so no juice or coffee there either. We were on a destination trip and this hotel was chosen for its moderate pricing and advertisement as an airport hotel. We would not choose this hotel again and would either spend more money and actually stay near the airport or drive further out of Atlanta and pick a name brand hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

RAMON

Stayed 1 night in Apr 2024

2/10 Terrible

Brandon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My first room had a leak in the ceiling and the second room they moved me to smelled awful. I wasn’t able to stay there and had to go somewhere else.
Stayed 3 nights in Apr 2024

2/10 Terrible

Arianna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely horrible. Pulling into the parking lot this place looks abandoned. This place looks nothing like the photos. The desk person was clueless. Once checked there is a bunch of huge holes and dents in the walls. Roaches crawling on the ceiling. Once I got to the room it had not even been cleaned. There was empty water bottles on the counters, the sheets was dirty. This hotel was in horrible condition. This was not somewhere or sanitary to stay. I went down and asked for a refund and the clerk stated he couldn’t check me out or give a refund. After contacting Expedia I was told the hotel refused a refund for not one but 2 nights due to me not showing up. I will not be using this hotel nor will I ever use Expedia to book ever again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dragan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Very clean. Will come back, definitely!
Stayed 1 night in Mar 2024

2/10 Terrible

Candy

Stayed 1 night in Mar 2024

10/10 Excellent

Ardelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024

2/10 Terrible

Candice

Horrible customer service
Stayed 1 night in Mar 2024

2/10 Terrible

Myriam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me for the room idont even sleep on.
Stayed 1 night in Mar 2024

6/10 Okay

Dauphin, saugus

Liked: Staff & service, property conditions & facilities
I just needed a place to crash after a long day. Went to a funeral, followed by a reception in Marietta. At that point, I only had the linens I was gonna sleep on, in mind: How clean? How fresh? I cannot say that I was disappointed. The room, though, smelled like a smoking one. I Had to leave the door on the common balcony widely open for a good couple of hours. Sounds unsafe? I slept like a baby until eight p.m. The first roomI was given was on the first floor, and it didn’t look clean at all. Sofa was dirty and the toilet bowl not paid attention to by cleaning staff. That’s my impression.. My real disappointment was in the morning, when I realized that breakfast was not even supposed to be included in the advertisement. Only coffee, juice machine, waffles, and a few cereals. I don’t think I’ve seen fruits. I would have eaten a couple. no banana for sure; no apples or oranges. However, the eating room was very clean. Pay attention to what you get charged for. because I got a different charge from what Expedia said. $10 to $12 difference, maybe.
Stayed 1 night in Mar 2024

2/10 Terrible

JUS

Stayed 1 night in Mar 2024

8/10 Good

Latoshia

They need to vacuum hallways and the room needed to be vacuum too. They need to change their toilet seats there old..
Stayed 1 night in Mar 2024

2/10 Terrible

Curtis

Disliked: Cleanliness, staff & service, property conditions & facilities
I woke up this morning with obvious bedbug bites and showed them to attendant on duty. He said he send someone to see about it which he didnt. I have pictures of bites and bugs from the room Danny the attendant on duty showed aboslutely no interest in resolving the issue.
Stayed 1 night in Mar 2024

6/10 Okay

Jeremy

Stayed 1 night in Mar 2024

2/10 Terrible

Raquel

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Wakeeda

Business traveller
Disliked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Mar 2024

2/10 Terrible

tony

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place i ever stayed Sold my room No heat No hot water for shower Had to take a cold shower No im sick Horrible staff Told me i can check out 1130 They came calling and knocking on door at 11
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and the spacious rooms.
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in very poor condition. The walls and floor in the room and bathroom had a lot of mysterious stains on them. The shuttle seem to end at 8 pm. The breakfast was awful. The price near ATL is ok. But I’d keep looking.
Stayed 1 night in Feb 2024

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Was what needed for a quick overnight stay but property was dirty
Stayed 1 night in Jan 2024

8/10 Good

Piasha

Stayed 1 night in Dec 2023

4/10 Poor

Josue

Business traveller
Disliked: Property conditions & facilities
The breakfast consist of toast some kids yogurts and waffles , (not continental) water is luke warm almost temp room in showers! But rooms are spacious and ac/heat works good!
Stayed 2 nights in Jan 2024

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised to see the location had bad reviews. Breakfast could have been better but overall good stay they only take cash deposits. I think they bad reviews because of location. Guy at front desk was nice rooms were clean
Stayed 1 night in Jan 2024