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Reviews of Embassy Suites by Hilton Atlanta Airport

3.5 out of 5
Embassy Suites by Hilton Atlanta Airport
4700 Southport Road, College Park, GA

Reviews

7.8

Good

Rating 10 - Excellent. 493 out of 1007 reviews" "
Rating 8 - Good. 209 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 81 out of 1007 reviews" "
Rating 2 - Terrible. 105 out of 1007 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shernia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, helpful, and interactive. They are hands on with helping their guests and are swift and efficient. I enjoyed my stay and will be returning !
Stayed 4 nights in May 2024

4/10 Poor

Marcelle

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As usual Embassy suites has wonderful breakfast and drinks at night. Unfortunately, the room was musty with bit of mold in places. The pool was completely dirty.
Stayed 3 nights in May 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff very nice. Room pretty new on top floor!
Stayed 1 night in May 2024

8/10 Good

Alma

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Just great overall
Stayed 3 nights in May 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at airport
Stayed 1 night in Apr 2024

4/10 Poor

Angelique Jacoby

Travelled with family
Disliked: Staff & service, amenities
I’ve checked out from April 1st and still my card is on hold. Called the hotel numerous of times and still unable to get the hold released. The customer service is poor. When checking out the lady said oh just drop the card in the box. Never took my card to release the hold. Had to fight with my bank to get my own money back.

10/10 Excellent

Drina

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 4 nights in Apr 2024

10/10 Excellent

Sherri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

2/10 Terrible

Luz margarita oqueli

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
They changed us 3 times from rooms due that people smoke even if the hotel is a non smoking hotel. Hotel doesn’t confront the people that smoke.
Stayed 2 nights in Apr 2024

8/10 Good

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complementary beverage was nice. Food was quite good.
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The outdoor pool was closed. The indoor pool didn’t have a heater and it was so cold.
Stayed 5 nights in Apr 2024

10/10 Excellent

Markesha

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Staline, sarasota

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay breakfast is good
Stayed 2 nights in Mar 2024

10/10 Excellent

Derek

Good
Stayed 1 night in Feb 2024

2/10 Terrible

dana

Travelled with family
Disliked: Cleanliness, amenities
It was roaches in my room
Stayed 3 nights in Feb 2024

10/10 Excellent

Rashaunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brande, Pontiac

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

2/10 Terrible

Jawana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Donshawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a nice hotel. Breakfast was great.
Stayed 1 night in Apr 2024

6/10 Okay

Collette R

Travelled with family
Disliked: Staff & service
Where do I start, There was one very rude and unprofessional front desk employee that greeted us when we arrived. Ask for connecting rooms after the trip was booked. I was told on the phone this was done two week before we traveled when we arrived we were told it was done again. We put our name and phone on a list for early check in, I believe i was called but the phone rang twice and no message was left. When we did check in no connecting room was booked and we were told they were sold out. Conditions: Chairs in dinning room are way to low and to soft. Freezer in room full of ice and did not get very cold, Noticed mold around the shower walls. The gap between the floor and the room door is very large we had to put a towels on the floor to keep the light ,cold air and noise out. Parking: we were told parking would be $ 20 or 23 dollars a day plus tax which was shock we are Hilton owners why are we paying for parking at any Hilton property. Trying to get out parking lot was a disaster you have push the call button and wait for the front desk to push the button to let you out. We had to get out the car and walk back to front desk and tell them to push the button several times. I would not stay at this location again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Feb 2024

6/10 Okay

KARLA E, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Suite need improved and light Nice location near airport
Stayed 3 nights in Apr 2024

8/10 Good

Melody

Travelled with family
Liked: Amenities
Unfortunately, the pull out bed in my room was broken. My daughter and I had to move to another room at 12:30am. Also, she ordered food from the bar and they were not able to fulfill the order. She asked for a refund and was told the manager was not there at the moment and to come back the next morning. When I went to the desk I was told that the manager wouldn’t be in until Monday. I flew back home on Sunday. There needs to be a better way to be able to accommodate the customer. The night staff could use a lil more customer service etiquette.
Stayed 2 nights in Apr 2024

2/10 Terrible

nathaniel

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The bed sheets on the sofa bed were not washed and had old raisins and crumbs on them. The property, inside and out reeked of weed.
Stayed 1 night in Apr 2024

6/10 Okay

Carlos

Business traveller
Spacious rooms and nice beds. Other than that, not worth the price.
Stayed 1 night in Apr 2024

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Works fine for pre or post flight night nothing more
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica, Denver

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was great and the breakfast was amazing
Stayed 4 nights in Apr 2024

10/10 Excellent

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sara, Fort Smith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and quiet. It was close to the airport. Happy hour and light snacks added a great touch to the amenities.
Stayed 2 nights in Apr 2024

2/10 Terrible

Charles

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made a reservation through Expedia for 4 days. When we arrived, the employee at the front desk said that we were in the computer with a reservation for 4 days but they didn’t have a room as they were oversold. The employee said she would be right back and went into a back room. Returned an hour later and said they weren’t going to honor our reservation as others continued to check in while we were denied a room. Save yourself some time.. book with someone else
Stayed 4 nights in Apr 2024

6/10 Okay

Denise

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Small pool and cold. I was very disappointed.
Stayed 3 nights in Apr 2024

8/10 Good

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

debra

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Customer service at the bar was poor. Bartender was drunk and forgot to put our food order in. Front desk tried to be helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kwanna

Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean. Friendly staff. I would definitely recommend.
Stayed 3 nights in Apr 2024

8/10 Good

Shariya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk lady was really nice
Stayed 2 nights in Apr 2024

10/10 Excellent

shateffa

Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing
Stayed 2 nights in Apr 2024

10/10 Excellent

Madelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice. Also, beautiful sitting areas downstairs! Staff was very courteous and friendly!
Stayed 1 night in Apr 2024

2/10 Terrible

Randy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a double queen room. We got a king. We waited in line for checking in for 30 minutes. We waited in line for cocktails for 30 minutes. We asked about their dinner menu. They said we have to order at the bar, again, with at least a 30 minute wait in line Worst service ever. 1 bartender. I will never book another Embassy Suites room again. Super overpriced. Poor value.
Stayed 1 night in Apr 2024

10/10 Excellent

Tasha

Travelled with group
Liked: Amenities
Everything was great about this stay. The staff was beyond excellent ❤️
Stayed 1 night in Apr 2024

8/10 Good

Donald

Noisy hotel. Kids were running and playing until the early hours of the morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Tawaza

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent
Stayed 1 night in Apr 2024

2/10 Terrible

Casey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Wasn't given the room I booked, wanted me to put my kids on a pull out bed, it was terrible. Brown and Black stuff was spilled all over it. So then they split my family up into multiple rooms. I called before booking and asked them if the indoor pool was heated, they advised me it was. Then the pool was cold as ice, the front desk told me oh no its not heated. My family was without a room for almost an entire day. Then we all left and came back for breakfast and was locked out of our room. Took maintenance forever to come get into our room, making us late for different things. I will never I repeat never stay at this location again and will advise everybody I know to stay clear. I talked to multiple people at this hotel and they experienced similar issues.
Stayed 2 nights in Apr 2024

8/10 Good

Shanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was terrible and expensive.
Stayed 4 nights in Apr 2024

10/10 Excellent

zelma

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cozy. perfect location
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

6/10 Okay

Chelsea

Liked: Staff & service
Disliked: Cleanliness
Staff members were friendly but place was pretty dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is spot-on with the guest and thier needs
Stayed 1 night in Apr 2024