1/5 Terrible
Verified traveller
Travelled with family
22 Jul 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to speak to a manger immediately when arrived at the hotel it was ok but I went in slept got up next day went to make coffee and the coffee station had been used by previous person I had to get more stuff and after the same thing happens to the tissue box I was upset at the height of a second strain of covid the didn’t properly even clean my room at all there was even these mail hook things they use for curtains all over the floor didn’t know till my daughter picked in up I went down BS fairs and I was told “well my manager isn’t here and you booked through a third party anyway so they responsible “ verbatim I couldn’t believe what I was hearing… and also after I went in my rant about the only ice machine that worked on the 5th floor so you had to use each one til you figured that out of the two washers and dryers only one of each worked you can review the camera I waited in that room til almost midnight to do laundry for my family and I just felt it was okay to give them my card but when there was an issue they pulled the go here for a refund card and that hurts I was nice and but when she swore that it was sanitary I showed her pictures and she couldn’t say anything and I can also send you pictures even if those mail hook things the kids found like it was such a hazard and everyone had an ok whatever kind of attitude
Stayed 2 nights in Jul 2021