This was probably the most disappointing stay and bad experience I have ever had in a hotel. We had a group of 11, with 5 rooms booked, only one room was ready for cehckin by 4pm, we had to queue for over 20mins more than once to check on the status of our room, by 5:30pm some of out party were still not checked. I complained to the manager at the time as we were paying for rooms we could not access and had small kids with us. The manager said he will look into it and get back to me, but never did.
When I eventually did get my room, I ended up with a twin room when I had booked a kig.
We picked this hotel specifically as it had a pool for the kids to enjoy, imagine there disappointment when the pool was closed for the whole day on our last day, and when it was opened there was no towels available and we were told to go back to our rooms to get them.