Allyson, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -"Cleanliness is very important to us, but we apologize if the cleaning products caused discomfort during your stay. We'll be sure to take steps to prevent that situation in the future. -While we try to accommodate all guests' comfort, mattress taste is subjective, and we have never received any complaints about this in the past. We're sorry if the mattresses didn't meet your preferences. We do have plans to replace them in the very near future. -We appreciate your feedback so we can continue to improve and provide better experiences for our guests."

Hi Kelleen, we're glad that you enjoyed certain aspects of this home but sorry that your stay fell short in other areas. We were not made aware of any concerns during your stay, nor did we receive any photos with evidence of these issues. After following up with the homeowner, they would like to share this feedback: - The step is not attached with tar paper, but there is a non-slip strip attached to the top of the stairs. We have asked our housekeeper to ensure that no steps are loose. - There was no debris anywhere, and the steps are always swept as part of the cleaning process. - There are no handrails in the house that are only 18" high. - As we inform guests before arrival, we started some improvements before Covid that we have not been able to have finished. This includes the partial bathroom, which has the beginnings of a closet being added and a non-functioning bathtub. - We confirmed that there is absolutely no black mold anywhere in the house. - Our records showed that you paid about $425 per night, including the booking fee that goes directly to Vrbo. We are confident that future guests will continue to enjoy wonderful stays at our historic home!

Hi Jamie, We are sorry to hear that this vacation home fell short of your expectations. The homeowners are dedicated to the maintenance of the property and are already working on a plan to take care of the paint issues on the exterior of the house. All internal spaces are lovingly maintained, and the apartment is aired out and professionally cleaned before each reservation. We do not advertise in the listing that a claw-foot tub is available since the homeowners are in the process of updating the half-bath with a modern shower. We take the safety and comfort of our guests seriously, and the only entryway that appears not to be completely private is the door at the foot of the stairs in the main entry. Rest assured, this door is secured and not in use. The owners are working on adding signage to the home so that future guests can be confident that the door is not in use during their stay. Travelers would not be able to enjoy 1,000 square feet of living space, a fully-equipped kitchen, or sweeping views of the Columbia River from any local hotels like they can at the Painted Lady, and we are looking forward to helping the homeowners continue to host satisfied guests in this historic vacation rental. Best, the Evolve Team

Hi Glenda, We are happy to hear that you enjoyed your time in this clean and comfortable apartment! The 2% tax increase was set by the city after you confirmed your reservation, and your booking total was updated accordingly. This is the hospitality industry standard across hotels, vacation rentals, and other vacation accommodations in the event of a tax increase. We apologize for any inconvenience and appreciate your understanding. Best, the Evolve Team

Hi Kathy, We are sorry to hear that your stay fell short of expectations. We do let guests know before they book that they do not have access to the backyard, and while mattress taste is subjective, we have shared your feedback with the homeowners for their further consideration. Thank you for your review, and we hope to travel with you again soon! Best, the Evolve Team

We're are sincerely regretful that your stay at the Painted Lady did not meet expectations. As evidenced by many of the reviews on this listing, the property has hosted many happy guests in the past so we're disappointed your experience fell short of the norm. We completely understand the important of setting accurate guest expectations, so we've made it even more clear that this is a 2BR unit within a historic home. The owners have never received complaints in the past about the mattresses, as they are high quality and previous guests have characterized them as quite comfortable. The owners are dedicated to the guest experience and work to provide a welcoming and comfortable environment for all. We're so sorry to hear the kids were disturbed by the masks! They are replicas of masks worn at Victorian costume balls and are decor choice reflective of the era of the home. They have been a part of the property for many years. For storage, there is a dresser in each bedroom, clothes hooks in one of the bedrooms and a 'hall tree' in the entry for umbrellas to borrow and 4-6 coat hooks. However, the owners are taking the constructive feedback to heart and adding additional hooks for future renters in the bedroom. The issue with garbage bags and paper towels was an oversight, we apologize and has been rectified for future renters. As the property is a private home and not a hotel room, there are a few light cleaning tasks requested of renters upon checkout but apologize for the inconvenience this caused and the cleaning fee charged has recently been reduced. We sincerely hope for the opportunity to assist you in your future travels and plan a trip that not only meets but exceeds expectations. Best,The Evolve Team

Thanks for taking the time to post a review. The owners put a lot of work into taking care of and improving the home, so your feedback related to the sink is appreciated so that it can be quickly addressed. There is a dresser in each bedroom, visible in the photos, and wall hooks with hangers available. This is the first time we've received feedback regarding the scent of the house, as it hasn't been a concern of previous guests. It is mentioned in the listing description that there is a long term tenant in the lower level, so we hope this wasn't a surprise. As this is a vacation rental and not a hotel room, there are a few typical check-out requirements, which are now described in the Rental Agreement so travelers can be aware before they book. We try hard to represent homes as accurately as possible so that guests have appropriate expectations. We wish you luck in your future travels. ~ The Evolve Team

Thank you for providing a review of your stay! The vacation rental unit within the house is located on the second floor and while the kitchen is small, it is fully functional and depicted accurately in the photos. The home is not advertised as including cable, but the owners are considering adding cable in the future. Thank you again for your feedback and we hope to assist you in your future travels! -The Evolve Team