BBQ/picnic Area

Reviews of Residence Inn by Marriott Asheville Biltmore

3 out of 5
Residence Inn by Marriott Asheville Biltmore
701 Biltmore Avenue, Asheville, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 148 out of 246 reviews" "
Rating 8 - Good. 64 out of 246 reviews" "
Rating 6 - Okay. 24 out of 246 reviews" "
Rating 4 - Poor. 6 out of 246 reviews" "
Rating 2 - Terrible. 4 out of 246 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ali Mann on 11 Feb 2024
Keith,Thank you for your feedback. We are so happy to hear that you enjoyed your stay with us at Residence Inn Asheville-Biltmore. We hope to see you again soon!

10/10 Excellent

Meredith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the Biltmore Estate and local businesses
Stayed 1 night in Dec 2023
Response from Ali Mann on 26 Jan 2024
Dear Meredith,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Residence Inn Biltmore.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Candace, STATEN ISLAND

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early. Everything was clean-- the room, pool, laundry room, spa, fitness center, the property, the dining area, etc. Breakfast was great. Its free and they have a waffle maker. I went to every one while there. They have a wide variety of food. There are many different tables and seats to accommodate everyone. The hotel is dog friendly, but they weren't running all over the place. The spa was a wonderful temperature and there are towels stocked in the pool area as well as the fitness area. All of the staff is nice and friendly, going the extra. The laundry is not expensive. I washed two loads for less than $10. That includes the detergent that was sold on site. The heat works wonderfully in the room, which was needed during the rainstorm last week. Anything that you need extra, the staff has no problem accommodating you. Receiving packages there is a breeze. There is a room up front. Parking is FREE! The beds are comfortable. The room was clean, and I always carry Lysol spray everywhere. I didn't have to bomb the place. I was able to choose the floor that I wanted to stay on. There are three floors and thankfully, the elevator is not slow. Big bonus: the place was quiet. That's saying a lot, especially since I had my baby with me crying some nights. It was a relief that my family was able to have the kitchen so that we could cook and store our meals. Overall, it was a wonderful stay.
Stayed 4 nights in Jan 2024
Response from Ali Mann on 15 Jan 2024
Candace,It sounds like you had a fantastic experience during your stay at the hotel! It's great to hear that everything from the room to the amenities exceeded your expectations. The variety of food options and the dog-friendly atmosphere are definite pluses. Additionally, the positive note on staff friendliness and their willingness to accommodate needs is always crucial for a comfortable stay. It's good to know that the laundry service was convenient and reasonably priced, and the free parking is a definite bonus. Your detailed feedback provides valuable insights for potential future guests. We look forward to your next stay with us!

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ali Mann on 2 Jan 2024
Dear Jennifer,We appreciate you taking the time to provide your feedback regarding your recent stay with us at Residence Inn Asheville. We hope to see you again soon.

10/10 Excellent

douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ali Mann on 2 Jan 2024
Dear douglas,Thank you for taking the time to provide feedback regarding your recent stay with us at residence Inn. We are glad to hear you enjoyed your stay, and we hope to see you again soon.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Ali Mann on 25 Dec 2023
Hello April,Thank you for taking the time to provide your feedback. We appreciate you, and we are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not given room we reserved
All was good except upon arrival we were told there were no more rooms available like we had reserved and were told we'd be given a handicapped room. It was ok except the bed seemed basically like a mattress on the floor, but it was comfortable enough so that wasn't a big deal.
Stayed 1 night in Dec 2023
Response from Ali Mann on 22 Dec 2023
Hello Anonymous,We want to thank you for your feedback regarding your recent stay with us. I would like to extend my apologies to you for your inconvenience of the room type switch and the handicap accessible room. That certainly is not how we want things to go for our guests. Thank you for being so understanding. We hope you give us another chance soon.

2/10 Terrible

Norman R

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Worst stay I've had
To begin with, only one elevator was working... it took 5 minutes to get up or down. There was no hot water, they said they didnt know when it would be fixed. The wall thermostat wasnt working, it was freezing in the room... probably wont stay in that Springhill again.
Stayed 1 night in Dec 2023
Response from Ali Mann on 22 Dec 2023
Hello Norman R.,I am sorry to hear that you had a less than pleasant experience; however, I do not think this review is for us. You stated that only one of the elevators was working. We only have one elevator so if there were more than one at the property you are referring to, it was not us. Additionally, you mention having hot water issues. We have not had any reports of hot water issues on our property. Had you mentioned this issue and/or the thermostat issue, we would have happily addressed them for you if you were staying with us. Lastly, you state you will not stay at this Springhill again. We are not a Springhill. We are a Residence Inn. Again, I do apologize that your stay did not meet your expectations, but I am not sure you stayed with us. If you did stay with us I wish you had let us know about the issues so that we could have addressed them for you.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice visit. Felt very safe and it clean and staff was very helpful.
Stayed 3 nights in Dec 2023
Response from Ali Mann on 17 Dec 2023
Hello Eileen,Thank you for your feedback. We appreciate you taking the time, and we hope to see you again very soon.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
This hotel looks like someone’s mansion and they’ve invited you to stay. You learn who should and shouldn’t be invited to stay in your home by the way they treat their accommodations and the host. Each room is like a fully functional apartment and I loved it! My 3 little pups and I stayed here 5-19 November 2023 and had the most wonderful stay. The staff are very friendly and accommodating. Our room was extremely clean, comfortable, and welcoming. We were close enough to the elevator and the stairs to make potty breaks very quick & easy. The entrances to the hotel can be a bit tricky with bags and pups in tow, but the hotel staff did help when and where they could. Only one elevator and only one level entrance to roll things in, so if you aren’t lucky enough to get parking close to that entrance, you’re likely going to break a sweat, no matter how cool it is outside. The pet walk/relief areas were VERY dark at sunset. I did suggest to the hotel staff to install at least some ground level lights at the base of the building that aim away from the room windows at that level to provide more light. My little flashlight wasn’t enough to feel comfortable in the darkness, especially knowing there are black bears out there. I must say too, it is absolutely infuriating that some pet owners feel like they don’t need to clean up after their pets. They ruin it for everyone else. I stepped in 💩 twice!! The leaves on ground were fairly thick because of the season, so it was hard to…
Stayed 12 nights in Nov 2023
Response from Ali Mann on 17 Dec 2023
Dear Crystal,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Residence Inn Biltmore.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. I am so sorry to hear that entering and exiting the hotel posed a challenge for you, and it I can't apologize enough that you stepped in the mess left from another guest's dog. I have shared your concerns regarding lighting around the exterior of the hotel with our engineering team to see if we can come up with a remedy for this. We want all of our guests to feel safe while walking their pets at night. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ali Mann on 9 Dec 2023
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable, and clean
Stayed 2 nights in Dec 2023
Response from Ali Mann on 6 Dec 2023
Hello Kevin,Thank you for your feedback. We are so happy to hear that you enjoyed your stay with us. We hope you return again soon.

10/10 Excellent

Kittie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking to restaurants.
Stayed 1 night in Dec 2023
Response from Ali Mann on 6 Dec 2023
Hello Kittie,Thank you for your feedback. We are so glad that you were able to enjoy some of our local restaurants nearby. We are so lucky to be located so close to some of Asheville's best. We hope you can return soon and try some more of our wonderful places to eat.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was a mini apartment with great amenities. The staff were knowledgeable and friendly.
Stayed 1 night in Dec 2023
Response from Ali Mann on 6 Dec 2023
Hello Jill,Thank you for your feedback. We are thrilled that you enjoyed your room while staying with us. We hope to see you again very soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean
Stayed 2 nights in Nov 2023
Response from Ali Mann on 1 Dec 2023
Thank you for taking the time to provide your feedback. We hope to see you again very soon.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and had all the items one would need for a long term stay.
Stayed 1 night in Nov 2023
Response from Ali Mann on 22 Nov 2023
Dear Ruth,Thank you for taking the time to provide your feedback regarding your stay with us at Residence Inn Biltmore. We are so pleased to hear that you enjoyed your time with us.We look forward to having you stay with us again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My place in Asheville
I travel to Asheville on a monthly basis. A few months ago I found this hidden gem. The hotel was renovated and the facility is pleasant clean and clean. The whole staff is amazing; friendly and helpful. My new place away from home.
Stayed 2 nights in Nov 2023
Response from Ali Mann on 21 Nov 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Residence Inn Biltmore.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Ali Mann on 5 Nov 2023
Dear gary,We appreciate you taking the time to provide your feedback. We hope you will stay with us again very soon.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ali Mann on 23 Oct 2023
Dear Andrea,Thank you for taking the time to provide your feedback regarding your stay with us at Residence Inn Biltmore. We are pleased to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Harish

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel..
Stayed 1 night in Oct 2023
Response from Ali Mann on 23 Oct 2023
Dear Harish,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Residence Inn Biltmore.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Oct 2023
Response from Ali Mann Assistant General Manager on 21 Oct 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us at Residence Inn Biltmore.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kondapa

Stayed 2 nights in Oct 2023
Response from Ali Mann on 5 Nov 2023
Dear Kondapa,Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently Renovated
Recently renovated. This is a nice hotel with spacious rooms. Hotel associates were very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Ali Mann on 6 Oct 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience with Residence Inn Biltmore.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and clean property. Breakfast was a bit below the level of the Mount Pleasant Residence Inn we stayed in just prior.
Stayed 2 nights in Sep 2023
Response from Ali Mann on 16 Sept 2023
Dear Anonymous,I would like to take this opportunity to thank you for your recent stay at the Residence Inn Biltmore. I appreciate the feedback as this is the only way that we can continue to improve our overall guest satisfaction. I am sorry to hear that we did not exceed your expectations with our breakfast during your stay. I appreciate your time and hope to see you again when your travels bring you to the area. Thank you for taking the time to let us know about your experience while staying with us.

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room (one bedroom suite) was clean, comfortable, and very roomy. We enjoyed having the convenience of a kitchen. The front desk and breakfast staff provided great customer service. We were very pleased with this property and enjoyed our 5-night stay.
Stayed 5 nights in Aug 2023
Response from Alexandria Mann on 29 Aug 2023
We are so happy to hear that you had a great experience at Residence Inn-Biltmore. Your review has made our day! Our entire team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to serve you again very soon!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were great and the staff were very friendly and helpful. Would definitely recommend.
Stayed 4 nights in Aug 2023
Response from Alexandria Mann on 29 Aug 2023
It is great to hear that you had a positive experience with Residence Inn-Biltmore. Our team will be happy to hear that their hard work has paid off. If there is anything else we can do to serve you further, please let us know.

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay. The staff was polite and helpful!
Stayed 2 nights in Jul 2023
Response from Alexandria Mann on 29 Aug 2023
I am happy to hear that our team provided you with excellent service. I will make sure that they receive your feedback. I'm sure it will make their day!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Quiet and clean. 5 minutes to Mission Hospital. 5 minutes to Biltmore estate. Plenty of food, gas etc within walking distance as well. Only issue was parking lot construction. Otherwise great
Stayed 1 night in Jul 2023
Response from Alexandria Mann on 29 Aug 2023
Hello Kevin,We are so grateful that you took the time to share your feedback with us. It is our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Bruce

Stayed 3 nights in Jul 2023
Response from Alexandria Mann on 29 Aug 2023
Hello Bruce,Thank you for the feedback. We are happy to hear that you enjoyed your recent stay.

10/10 Excellent

Griffin

Stayed 1 night in Jul 2023
Response from Alexandria Mann on 29 Aug 2023
Hello Griffin,We appreciate your feedback. Please come stay with us again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Alexandria Mann on 29 Aug 2023
Hello Karen,Thank you for your feedback. We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alexandria Mann on 29 Aug 2023
Hello Heather,Thank you for your feedback. We look forward to seeing you again soon.

8/10 Good

DAVID, EASTLEIGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a great location for accessing the Blue Ridge Parkway as well as routes elsewhere and the city itself. Nice room , quiet, easy parking. Great to have a kitchen when staying for a week. Only things I would change are a bigger tub and a better set of pans in the kitchen.
Stayed 8 nights in Oct 2022
Response from Matthew on 30 Nov 2022
David thank you for your constructive feedback, we most certainly will address these matters that you brought to light. We are pleased to hear you are happy with our facility and hope to have you back if ever in the area.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Matthew on 29 Nov 2022
Michele we thank you for the time you took to share your review. We are open to any improvement that you are willing to share. Thank you again and hope to have you as a guest if ever in the area.

8/10 Good

Doris

Stayed 1 night in Oct 2022

10/10 Excellent

Estelle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I always stay at a residence inn. Best staff. Best breakfast. Clean rooms.
Stayed 2 nights in Oct 2022
Response from Matthew on 29 Nov 2022
Estelle we appreciate your loyalty with our brand and glad to see your high score. Our team are like family, and we appreciate their hard work. They make the place like home and bring a big welcome to our guests. I will share this review with them for sure. Thank you again

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Matthew on 29 Nov 2022
Wayne thank you for the perfect scoring. We strive to see these results and are pleased that our team made your stay perfect.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Matthew on 29 Nov 2022
Sandra we are pleased to see your score and knowing you enjoyed your stay at our hotel. Thank you for your time to share your feedback and hope to have you again as a guest.

10/10 Excellent

Terry

Stayed 2 nights in Sep 2022
Response from Matthew on 29 Nov 2022
Terry thank you for your amazing score. We appreciate your feedback and are pleased to see that you enjoyed your stay. We will share your score with our team and encourage them to keep up their hard work.

10/10 Excellent

Rhonda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and efficient, they all welcomed our aged dog.
Stayed 2 nights in Sep 2022

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

jeff

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2022

2/10 Terrible

Mack

I had to cancel.
Stayed 1 night in Jul 2022

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is clean, staff is super nice and engaging. Had accessible luggage carts and the rooms are spacious, clean and really comfortable. We are liking these properties and will continue to book going forward.
Stayed 1 night in Jun 2022

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful Marriott. The staff are top notch and friendly. The room was well designed with excellent amenities and even windows that open !! The breakfast was better than usual and the staff there were so helpful. In that space they had games for children and books to share. And , thus property is located near good restaurants and shopping. We would stay again when we return Thanks to everyone there for a job well done
Stayed 1 night in Apr 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful dog-friendly place to stay
The Residence Inn was a great place to stay with our fur babies. Everyone was very inviting and friendly. The accommodations were very comfortable. We’ll be going back in the future!
Stayed 2 nights in Apr 2022

10/10 Excellent

juliette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was extremely quiet. Great for families. Lots of space
Stayed 3 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to the staff!
The staff was friendly and helpful and went out of their way to make our stay special & enjoyable.
Stayed 2 nights in Feb 2022
Response from Emily McCollin on 1 Mar 2022
Thank you for staying with us! We appreciate your feedback and look forward to welcoming you back the next time you visit Asheville.

8/10 Good

monty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Feb 2022
Response from Emily McCollin on 18 Feb 2022
Thank you for staying with us! We appreciate your feedback and happy to know you enjoyed your location.