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Reviews of Quality Inn

2.5 out of 5
Quality Inn
585 Sr 9, Black Mountain, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 275 out of 723 reviews" "
Rating 8 - Good. 261 out of 723 reviews" "
Rating 6 - Okay. 129 out of 723 reviews" "
Rating 4 - Poor. 36 out of 723 reviews" "
Rating 2 - Terrible. 22 out of 723 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 2 nights in May 2024

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Amenities, property conditions & facilities
Awful. Ice machine out of order all 4 nights. Toilet seat too small for bowl so my legs touched the cold porcelain..gross. Shower curtain wouldn't stay in place due to falling rod. Pool was brown and filled with debris. Bed was hard. Blanket had large hole. Housekeeping came to clean 2 hours before checkout at 9am. When I complained to owner/management he offered no apologies nor compensation.
Stayed 4 nights in May 2024

8/10 Good

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no issues stay, quiet, pleasant
Stayed 2 nights in May 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the $$$
Stayed 1 night in Apr 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Looked like it had been updated. Just a little peeling paint in bathroom ceiling
Stayed 1 night in May 2024

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location of hotel was perfect for my weekend function.
Stayed 1 night in May 2024

4/10 Poor

Jordan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Easy to find, unfortunately noise was an issue
Stayed 1 night in May 2024

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to restaurants. Nice sized room. Jacuzzi tub.
Stayed 2 nights in Apr 2024

6/10 Okay

ROLF

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We were unable to connect to wifi. Staff were unable to help and we had to wait in our room for a call from tech support. This wasted our time and when they finally called they were unable to resolve the problem. By then most stores were closed. We asked to speak to a manager and were told that would take 3 days.(Monday). We have been staying at various hotels for 2 weeks on our vacation and this was the first time the advertiaed free wifi was not working. Very disappointing.
Stayed 1 night in Apr 2024

6/10 Okay

Randy

Travelled with family
Liked: Staff & service
It’s a nice area easy to get to and close to restaurants. The hotel is older so if everything new is important to you I would pass. It was clean but didn’t give 4 stars because of things like the fitted sheets didn’t fit the bed and could see the mattress, the bottom sheet had piling so bad it bothered me I wore socks to bed. Someone had sprayed something on the wall and picture next to bed and it hadn’t been cleaned off. ( I am guessing a coke) It didn’t feel dirty just needed more attention to detail.
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stay at this property at least one time a year am I only Complaint is there’s a lot of maintenance issues that need to be taken care of. One of the issues with paint was peeling from the ceiling. Another issue was the tub water did not drain I get and the Wi-Fi didn’t work properly. we weren’t able to use the Wi-Fi the whole time because of an issue
Stayed 5 nights in Apr 2024

6/10 Okay

Shrenik J

Liked: Cleanliness, property conditions & facilities
Free Breakfast but 8:00Am No milk and Bagel but no real butter or no cream cheese, ,asked for Manager but no one to listen
Stayed 2 nights in Mar 2024

8/10 Good

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a night as part of a road trip, plenty of food options close by and a supermarket directly across the road. I chose it thinking I'd get a nice view of the mountains but arrived a little too late and ended up with a room at the back which was quite dark. Never mind! Room was clean and had everything we needed. Breakfast wasn't great, just ok, waffles were the only decent fresh item and I don't eat them, kids were happy though! Around 15mins to Asheville which is a cute place with tons of restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Marjorie, Gallipolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Staff was friendly. The room was spotless! No signs of bugs or anything, trust me i check the mattress and everything every time we stay at a Hotel lol. Water pressure and hot water were great! Definitely will stay there again!
Stayed 1 night in Mar 2024

6/10 Okay

libby

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable beds. Thumbs up!
Stayed 1 night in Feb 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Earl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s cool.
Stayed 2 nights in Dec 2023

6/10 Okay

Pierce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was comfortable, convenient and I appreciated the ease of having breakfast on site. Nothing fancy but the coffee was good. My only complaint was that the wifi was slow, and streaming movies or extensive internet searching was not feasible. The staff member that greeted me, a lovely older woman, was kind and welcoming. Asheville was near by, and there were a lot of eating options in the quaint and safe surrounds of Black Mountain. I would happily stay again.
Stayed 1 night in Jan 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean and convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Jan 2024

10/10 Excellent

James, Hastings

Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WENT VERY WELL STAYING HERE
Stayed 1 night in Jan 2024

10/10 Excellent

Aditya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Myroslava

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Brittaney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
For a cheap motel we were pleasantly surprised. Older, but clean, comfy beds, decent breakfast, friendly staff. Walking distance to several food options, gas station, grocery store and walgreens.
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Stayed 2 nights in Dec 2023

8/10 Good

Benji

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Convenient to Black Mountain and Montreat

10/10 Excellent

RickY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with a nice view. Room was clean, comfortable and well maintained. I enjoyed the free breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Christine Faith Therese, Darlington

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet. We were able to rest and enjoy a good night sleep
Stayed 1 night in Nov 2023

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Travelled with family
Excellent check in. Nice room, clean and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Melanie

Stayed 1 night in Nov 2023

8/10 Good

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities
The floor in the bathroom and vanity area are dangerous if damp. The tub should have some permanent grip surface or appliques applied as it is a danger as well. Other than that the facilities were very nice. The room clean and well appointed.
Stayed 2 nights in Nov 2023

6/10 Okay

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

James, apex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Diane S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jaime

Stayed 1 night in Oct 2023

6/10 Okay

ken

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
only reason i stayed here is that is says no pets allowed when i checked in i was asked if i had a pet? I asked why and was told pets were charged an extra fee. Never again
Stayed 1 night in Oct 2023

8/10 Good

Laurin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Limited parking
Stayed 2 nights in Oct 2023

10/10 Excellent

tally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent and helpful. Pretty location with view of mountains. Lovely pool area, laundry room and breakfast. Spacious room with large refrigerator, microwave, and coffee maker, nice tv even got HBO! Bathroom had tub and separate vanity sink area. Full length mirror and large closet. Very clean and nice nature photographs on the walls. We chose this motel as close to LEAF music festival, but since also such a GREAT VALUE will be our lodging of choice next time in this area since also convenient to Asheville, Biltmore area, and Blue Ridge Pkwy.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Property was well maintained, clean and the area around the property was safe Great Experience