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"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Great hotel and location, friendly helpful staff"

"Room was very clean. Staff was friendly. "

"The owner is an outstanding host and am excited to return I can’t say enough about its location and cleanliness. Thank you Pasquale D. "

"Stayed for one night, room was spacious and well equipped, comfortable bed and great shower. Beach restaurant was excellent food and service. All staff were friendly and efficient."

"The hotel was very pleasant. We stayed in a suite and it was very nice. There was no television in the lounge which was weird, only the bedroom. The parking was confusing as you have to park outside of the town and walk in, not a bad walk but if we did not call reception we would never have figured it out. We booked this hotel for the spa but unfortunately they told us we could not use the services, including hot tub or sauna, after a long italian trip we were really hoping for that, as it is advertised as a spa resort, that was disappointing. Overall a beautiful town and nice hotel."

"One of the most beautiful places we have ever stayed - hotel is an old palace and the whole place is so unique. Only thing was it was a bit challenging to find the ‘front desk’ to check in (not the typical counter you expect to see at a hotel) so took us a little bit to check in etc but was such a lovely place to stay"

"Stay here…you won’t want to go home. "

"Bathing caps for the pool? Ridiculous. Hotel desperately needs renovations. Location is good though."