Title: Arusha Serena Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Arusha Serena Hotel Family-friendly hotel connected to the convention centre in Arusha with free breakfast ![Front of property](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384397/94cd553b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384397/21e825e5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384397/2ea94f77.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384397/53523f8a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Double Room | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384397/fef0081a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Arusha Serena Hotel, near Mount Meru, welcomes families and solo travelers. Enjoy English breakfast in the garden, arcade games, spa services, bicycle rentals, and high-speed WiFi for seamless relaxation. 9.4 Exceptional ## Popular amenities - Spa - Bar - Breakfast included - 24/7 front desk - Laundry - Housekeeping £202 includes taxes & fees 1 Dec - 2 Dec ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=2384397&PinnedHotelID=2384397&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 1 of 1 room ![Standard Double Room | Desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/2390000/2384400/2384397/fef0081a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 4 reviews ### Highlights Connecting rooms available Free cots/infant beds Ceiling fan Bathrobes Hairdryer Free bottled water Champagne service Satellite channels - 280 sq ft - Lake view - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FArusha-Hotels-Arusha-Serena-Hotel.h2384397.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FArusha-Hotels-Arusha-Serena-Hotel.h2384397.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-3.38063%2C36.79212&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=R6JYN4wVu15Sg1b9HRpDAaX2wlc=) Arusha Town, Arusha #### What's nearby - Lake Duluti - 3 min walk - 0.2 miles - Arusha Clock Tower - 14 min drive - 8.3 miles - Njiro Complex - 18 min drive - 9.9 miles - Kilimanjaro Golf & Wildlife Estate - 26 min drive - 10.6 miles - Arusha National Park - 51 min drive - 21.2 miles #### Getting around - Arusha (ARK) - 24 min drive #### Restaurants - ‪Arabica Coffee Bar - ‬13 min drive - ‪Amber Bar And Restaurant - ‬12 min drive - ‪Saba Saba - ‬13 min drive - ‪Moivara Bar - ‬11 min drive - ‪Sky Lounge - ‬13 min drive ## About this property ### Arusha Serena Hotel Family-friendly hotel connected to the convention centre Free English breakfast, a garden and an arcade/games room are just a few of the amenities provided at Arusha Serena Hotel. Active travellers can enjoy cycling at this hotel. Treat yourself to a massage or other spa services. In addition to a library and laundry facilities, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. Additional perks include: - Free self-parking - Bike hire, a round-trip airport shuttle (surcharge) and express check-out - Supervised childcare (surcharge), a gift shop and smoke-free property Room features All guest rooms at Arusha Serena Hotel include perks, such as bathrobes, in addition to amenities, such as free WiFi and free bottled water. Other amenities include: - Free toiletries and hairdryers - Ceiling fans, daily housekeeping and desks ## Similar properties ![Executive Double Room, 1 King Bed, Non Smoking, Mountain View | Premium bedding, down duvets, pillow-top beds, in-room safe](https://images.trvl-media.com/lodging/101000000/100780000/100777000/100776956/31b34b01.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sanna Boutique Hotel Arusha - Breakfast included - Spa - Parking included - Free WiFi 9.2 Wonderful 73 reviews £127 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=100776956&PinnedHotelID=100776956&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/35000000/34870000/34865500/34865479/3d8a8bc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gran Melia Arusha Arusha - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 143 reviews £318 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=34865479&PinnedHotelID=34865479&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/33000000/32840000/32836200/32836185/36b5573e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kili Villa Arusha - Pool - Breakfast included - Spa - Parking included 9.8 Exceptional 6 reviews £204 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=32836185&PinnedHotelID=32836185&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 6:00 PM, pool loungers](https://images.trvl-media.com/lodging/27000000/26680000/26676400/26676361/e6b044fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rivertrees Country Inn Arusha - Pool - Breakfast included - Spa - Parking included 9.8 Exceptional 36 reviews £123 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=26676361&PinnedHotelID=26676361&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/3000000/2560000/2559600/2559587/7a00bab9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kibo Palace Hotel Arusha Arusha - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 121 reviews £218 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=2559587&PinnedHotelID=2559587&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium Room, 1 King Bed, Balcony, Pool View | View from room](https://images.trvl-media.com/lodging/2000000/1270000/1267800/1267795/304a94c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points By Sheraton Arusha, The Arusha Hotel Arusha - Pool - Hot tub - Kids pool - Parking included 8.8 Excellent 151 reviews £170 includes taxes & fees 12 Dec - 13 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=1267795&PinnedHotelID=1267795&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Room, 1 Queen Bed, Balcony | 1 bedroom, premium bedding, down duvets, in-room safe](https://images.trvl-media.com/lodging/7000000/6130000/6121700/6121659/fe4e31ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lake Duluti Lodge Arusha - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 9 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=6121659&PinnedHotelID=6121659&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/18000000/17600000/17593100/17593021/a9ffd572.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elewana Arusha Coffee Lodge Arusha - Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 28 reviews £420 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=17593021&PinnedHotelID=17593021&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/14000000/13230000/13227700/13227676/445591b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gold Crest Hotel, Arusha Arusha - Pool - Breakfast included - Parking included - Free WiFi 8.8 Excellent 19 reviews £100 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=13227676&PinnedHotelID=13227676&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/91000000/90520000/90514200/90514135/8c187e8e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Njiro Legacy Arusha - Pool - Breakfast included - Parking included - Free WiFi 9.4 Exceptional 10 reviews £61 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=90514135&PinnedHotelID=90514135&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free secured self parking on site - Wheelchair-accessible parking available ### Food and drink - Free English breakfast available daily 6:30 AM to 10:00 AM - A bar/lounge - A restaurant - Couples/private dining ### Things to do - Arcade/game room - Bicycle rentals - Library ### Family friendly - Arcade/game room - Babysitting (surcharge) - Laundry facilities - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Turndown service ### Business services - Business centre - Conference space ### Outdoors - Garden - On a lake ### Spa - Deep-tissue massages - Hot stone massages - In-room massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift (single-level property) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Food and drink - Champagne service - Free bottled water ### More - Ceiling fan - Connecting rooms available - Desk - Phone ## Policies ### Check-in Check-in start time: noon; check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged ### Check-out Check-out before 10 AM Late check-out subject to availability Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for TZS 150.0 per night. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: TZS 12000 per person (one-way) - Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old) - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: TZS 150.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit Property Registration Number 16653 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Duluti Serena Hotel Lake Duluti Lake Duluti Hotel Lake Duluti Serena Lake Duluti Serena Arusha Lake Duluti Serena Hotel Lake Duluti Serena Hotel Arusha Serena Lake Duluti Serena Mountain Village Hotel Arusha Arusha Serena Hotel Resort Arusha Serena Arusha Serena Hotel Hotel Arusha Serena Hotel Arusha Arusha Serena Hotel Resort Spa Arusha Serena Hotel Hotel Arusha ## Frequently asked questions ### Is Arusha Serena Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Arusha Serena Hotel? > As of 29 Nov 2025, prices found for a 1-night stay for 2 adults at Arusha Serena Hotel on 1 Dec 2025 start from £201.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Arusha-Hotels-Arusha-Serena-Hotel.h2384397.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Arusha Serena Hotel? > Self-parking is free at this property. ### What time is check-in at Arusha Serena Hotel? > Check-in start time: noon; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Arusha Serena Hotel? > Checkout is at 10 AM. ### Does Arusha Serena Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of TZS 12000 per person applies. ### Where is Arusha Serena Hotel located? > This family-friendly Arusha hotel is located near the airport, 0.2 mi (0.4 km) from Lake Duluti, and within 9 mi (15 km) of Natural History Museum and Maasai Market and Curios Crafts. Arusha Golf Course and Arusha Declaration Monument are also within 9 miles (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Arusha Serena Hotel Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 45 8 - Good 13 6 - Okay 2 4 - Poor 1 2 - Terrible 0 ### 9.8/10 Cleanliness ### 9.6/10 Staff & service ### 8.8/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.0/10 Eco-friendliness ### 10/10 Excellent #### Sophia 13 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely tranquil place to stay ##### Sophia Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Teresa 1 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them! ##### Teresa Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Illona 14 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful rooms in a lush setting. Staff were extremely competent and friendly ##### Illona Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Paloma 5 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place !! Very clean and relax ##### Paloma Stayed 1 night in May 2024 ### 10/10 Excellent #### edward 22 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food. ##### edward Stayed 2 nights in Apr 2024 ### 8/10 Good #### Simon 8 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good food ##### Simon Stayed 3 nights in May 2024 ### 10/10 Excellent #### Brittany 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment. ##### Brittany Stayed 3 nights in Jun 2024 ### 8/10 Good #### Guisela 20 Jul 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### Have some rest Beautiful place, location is in the middle of nowhere but hotel lovwly ##### Guisela Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Farron 23 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Stay We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity. ![Beautiful Bungalows!](https://a.travel-assets.com/ugc/hotel-reviews/07F3F08A7767A9AA39B27BF729B17C02FEDD71501692807011458.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Farron Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Lucy 31 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti ##### Lucy Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Connie 2 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds ##### Connie Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Janice 5 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful place to stay just outside Arusha Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it. ##### Janice Stayed 1 night in Mar 2023 ### 8/10 Good #### Sandra 22 Sept 2022 Liked: Cleanliness, property conditions & facilities If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”. ##### Sandra Stayed 2 nights in Sep 2022 ### 8/10 Good #### Said 19 Nov 2023 Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed. ##### Said Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Brooke 2 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 star Tanzanian experience This is truly a Tanzanian 5 star experience. Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did. ![](https://a.travel-assets.com/ugc/hotel-reviews/570792D72D3A417BEBA6A497C8F395327ED688911722619727770.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/713A1C294F6D2781CADCEB862B2924D0C972723F1722619728154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E390BA8E4E94ABA179A173B691F3C24930C00E091722619727862.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/40D3E9024A91FA5E6D3985F6110417EE059082C31722619731699.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brooke Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### H. PETER 4 Mar 2024 The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying. ##### H. PETER Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Brooke 3 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Five star Tanzanian experience This is truly a Tanzanian great value five star experience. Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms. The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did. ![](https://a.travel-assets.com/ugc/hotel-reviews/570792D72D3A417BEBA6A497C8F395327ED688911722619727770.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/713A1C294F6D2781CADCEB862B2924D0C972723F1722619728154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E390BA8E4E94ABA179A173B691F3C24930C00E091722619727862.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/40D3E9024A91FA5E6D3985F6110417EE059082C31722619731699.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brooke Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Faryal 24 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very friendly and accommodating I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer. ##### Faryal Stayed 1 night in Aug 2022 ### 6/10 Okay #### Carol 22 Jul 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Head office needs to get their act sorted We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office. ##### Carol Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Faye 20 Nov 2025 Liked: Cleanliness, property conditions & facilities Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel! ##### Faye Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Dave 10 Oct 2024 Loved the monkeys on the property, the staff was excellent and the property beautiful! ##### Dave Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Inmaculada Concepción 3 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy bue a estancia, buen desayuno, hotel seguro y personal muy amable, lo recomiendo ##### Inmaculada Concepción Stayed 1 night in Jun 2024 ### 8/10 Good #### Roger 18 Nov 2021 Liked: Staff & service, property conditions & facilities, room comfort #### Serena is always a good choice! Very friendly stuff, all the way supportive! ##### Roger Stayed 1 night in Nov 2021 ### 10/10 Excellent #### Christy 8 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I'd book again in a heartbeat My mom and I loved this place. The rooms and grounds were beautiful! The food was delicious. The service was great. They bent over backwards to make our stay wonderful. ##### Christy Stayed 1 night in Aug 2021 ### 10/10 Excellent #### Verified traveller 29 Jul 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful resort! Staff is wonderful and welcoming. Room are wonderful as well. Bed is very comfortable. ##### Verified traveller Stayed 2 nights in Jul 2021 ## Expedia's Latest Trends ### Hotels > [Kendwa Rocks Beach Hotel](https://www.expedia.co.uk/Kendwa-Hotels-Kendwa-Rocks-Beach-Hotel.h18030240.Hotel-Information) > > [Reef & Beach Resort](https://www.expedia.co.uk/Jambiani-Hotels-Reef-Beach-Resort.h6643793.Hotel-Information) > > [Konokono Beach Resort and Isaraya Over Water Villa](https://www.expedia.co.uk/Michamvi-Hotels-Konokono-Beach-Resort.h3881687.Hotel-Information) > > [The Residence Zanzibar](https://www.expedia.co.uk/Kizimkazi-Hotels-The-Residence-Zanzibar.h4261204.Hotel-Information) > > [Royal Zanzibar Beach Resort All Inclusive](https://www.expedia.co.uk/Nungwi-Hotels-Royal-Zanzibar-Beach-Resort-All-Inclusive.h5563953.Hotel-Information) > > [Gold Zanzibar Beach House & Spa](https://www.expedia.co.uk/Kendwa-Hotels-Gold-Zanzibar-Beach-House-Spa.h5388856.Hotel-Information) > > [Breezes Beach Club & Spa – Half Board](https://www.expedia.co.uk/Dongwe-Hotels-Breezes-Beach-Club-Spa-Half-Board.h3522641.Hotel-Information) > > [TOA Hotel & Spa Zanzibar](https://www.expedia.co.uk/Pongwe-Hotels-Toa-Hotel-Spa.h75012943.Hotel-Information) > > [The Mora Zanzibar - Luxury All Inclusive](https://www.expedia.co.uk/Matemwe-Hotels-Emerald-Zanzibar-Resort-Spa.h78245396.Hotel-Information) > > [Baraza Resort & Spa Zanzibar](https://www.expedia.co.uk/Dongwe-Hotels-Baraza-Resort-Spa-Zanzibar.h10042688.Hotel-Information) > > [Ngorongoro Serena Safari Lodge](https://www.expedia.co.uk/Ngorongoro-Conservation-Area-Hotels-Ngorongoro-Serena-Safari-Lodge.h903728.Hotel-Information) > > [Pongwe Beach Hotel](https://www.expedia.co.uk/Pongwe-Hotels-Pongwe-Beach-Hotel.h8057383.Hotel-Information) > > [Four Seasons Safari Lodge Serengeti](https://www.expedia.co.uk/Serengeti-National-Park-Hotels-Four-Seasons-Safari-Lodge-Serengeti.h2949601.Hotel-Information) > > [Zuri Zanzibar](https://www.expedia.co.uk/Kendwa-Hotels-Zuri-Zanzibar.h20217090.Hotel-Information) > > [Kiwengwa Bungalow Boutique Resort](https://www.expedia.co.uk/Kiwengwa-Hotels-Kiwengwa-Bungalow-Boutique-Resort.h19332541.Hotel-Information) > > [Turaco Nungwi Resort, a Tribute Portfolio Hotel](https://www.expedia.co.uk/Nungwi-Hotels-DoubleTree-Resort-By-Hilton-Zanzibar-Nungwi.h3300267.Hotel-Information) > > [Kena Beach Hotel](https://www.expedia.co.uk/Matemwe-Hotels-Kena-Beach-Hotel.h4544228.Hotel-Information) > > [Sea Cliff Resort & Spa](https://www.expedia.co.uk/Mangapwani-Hotels-Sea-Cliff-Resort-Spa.h978691.Hotel-Information) > > [Le Mersenne Zanzibar, Autograph Collection](https://www.expedia.co.uk/Michamvi-Hotels-Le-Mersenne-Beach.h65725614.Hotel-Information) > > [Safaya Luxury Villas (Adults Only)](https://www.expedia.co.uk/Nungwi-Hotels-Safaya-Luxury-Villas.h91433919.Hotel-Information) > > [Hotel Riu Palace Zanzibar - All Inclusive](https://www.expedia.co.uk/Nungwi-Hotels-Riu-Palace-Zanzibar-All-Inclusive.h5361523.Hotel-Information) > > [Neptune Pwani Beach Resort & Spa Zanzibar](https://www.expedia.co.uk/Kiwengwa-Hotels-Neptune-Pwani-Beach-Resort-Spa.h4544303.Hotel-Information) > > [TUI BLUE Bahari Zanzibar](https://www.expedia.co.uk/Kiwengwa-Hotels-TUI-Blue-Bahari-Zanzibar.h4532516.Hotel-Information) > > [Zanzibar Bay Resort](https://www.expedia.co.uk/Marumbi-Hotels-Zanzibar-Bay-Resort.h27086671.Hotel-Information) > > [Diamonds Mapenzi Beach](https://www.expedia.co.uk/Kiwengwa-Hotels-Diamonds-Mapenzi-Beach-All-Inclusive.h4532521.Hotel-Information) > > [Melia Zanzibar](https://www.expedia.co.uk/Kiwengwa-Hotels-Melia-Zanzibar.h1407257.Hotel-Information) > > [Kiwengwa Beach Resort](https://www.expedia.co.uk/Kiwengwa-Hotels-Kiwengwa-Beach-Resort.h11888909.Hotel-Information) > > [Ocean Paradise Resort & Spa Zanzibar](https://www.expedia.co.uk/Kiwengwa-Hotels-Ocean-Paradise-Resort-Spa-Zanzibar.h4235502.Hotel-Information) > > [Hotel Riu Jambo - All Inclusive](https://www.expedia.co.uk/Nungwi-Hotels-Hotel-Riu-Jambo.h75595198.Hotel-Information) > > [Z Hotel & Z2 Hotel](https://www.expedia.co.uk/Nungwi-Hotels-The-Z-Hotel.h3675918.Hotel-Information)