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Reviews of Arugam Bay Surfing Resort

3 out of 5
Arugam Bay Surfing Resort
Main Street, Arugam Bay

Reviews

4.6
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

4.0/10

Cleanliness

4.0/10

Staff & service

3.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air con did not work, several guests had problems with their rooms and changed rooms while we were there. Hotel is difficult to find and location is not correct on the hotel map on Expedia
Stayed 2 nights in Jul 2017
Response from Ravi daas on 27 Aug 2017
comments noted and necessary steps will be taken to rectify the short comings. Thank you very much for the support given.

8/10 Good

Louise, Paris, France

Liked: Staff & service
Cabana in front of the sea
Basic comfort but very good emplacement. Cabanas are on the beach in front of the sea. Staff is nice but a little shy maybe. A basic breakfast is included on the price of the room.
Stayed 3 nights in Aug 2017
Response from Ravi Daas on 27 Aug 2017
Thank you very much for comments. We indent to improve the standard of the resort in the near future.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was not aware that we were coming and had not heard of hotels.com and questioned our prepayment. Then we got a room for two instead of three as we had paid for. After several hours we finally got a room for three, but without ammendities paid for (eg beach view, fridge, fan etc). The hotel claimed to have breakfast, but we could still not order. The hotel staff didn't speak English and was not at all service minded or tried to understand.