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Reviews of Tropical Suites Hotel

2.5 out of 5
Tropical Suites Hotel
Packwach Road, Arua

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 2 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

3.0/10

Amenities

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Rod, Huntersville

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was polite and helpful. Toilet did not flush until you filled with water. Zero amenities in the room. TV only showed the channel the staff was watching in the lobby! Late night party in conference area until 2:00 am! But location was close to town. Cut our stay short to try our luck with another property.
Stayed 2 nights in Feb 2022

4/10 Poor

Ed, Kampala

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Our Expedia booking wasn’t seen by the staff so they allocated our rooms to other guests and sent us to another sister hotel. Not a good experience!
Stayed 1 night in Dec 2019
Response from AA Ho. on 11 Dec 2019
Hello, we duly apologize for this mix-up. We will have a word with reservations to see to it that all problems have been ironed out and that improvements have been made to accommodate all our guests comfortably and without any hassle checking in. Thank you for bringing this issue to our attention.