Reception

Reviews of Medallion Inn & Suites

3.5 out of 5
Medallion Inn & Suites
16710 Smokey Point Blvd, Arlington, WA

Reviews

8.2

Very good

Rating 10 - Excellent. 638 out of 1479 reviews" "
Rating 8 - Good. 492 out of 1479 reviews" "
Rating 6 - Okay. 206 out of 1479 reviews" "
Rating 4 - Poor. 84 out of 1479 reviews" "
Rating 2 - Terrible. 59 out of 1479 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Roomy & sunny. Towels were thin. Staff were very pleasant. Breakfast was ample & good.
Stayed 2 nights in Apr 2024

8/10 Good

Karen

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about the stay at the hotel. I was on the pet friendly floor, we had great access, the room was spacious and clean, the employees were friendly. But there is a business next door, very close, that had large trucks dropping off supplies and a forklift scuttling about, less then 40 feet from our room late at night. After 10:00pm till midnight and very early in the morning 5:00am. One morning the supplies they dropped shook the whole room. I would stay again and I would refer the hotel but let everyone know to ask for a room on the other side of the hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carter

Liked: Amenities
Close to the freeway but quiet
Stayed 1 night in Apr 2024

2/10 Terrible

Audrey

Stayed 1 night in Apr 2024

6/10 Okay

Teresa

Travelled with partner
Didnt like when you looked out the window it looked like a homeless camp had been set up out there.
Stayed 1 night in Apr 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thank you for taking the time to leave us a great review and an awesome rating. Your feedback is valuable to us. We look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
This is a great motel, really nice people and very helpful.
Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
Hello Kenneth,Thank you for taking the time to leave us a rating and review. We greatly appreciate your feedback and look forward to welcoming you back on your next stay. Take care.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The check in a d check out process was quick and easy. Very clean. Comfortable bed and pillows. Loved the coi pond out front with the fountain.
Stayed 3 nights in Apr 2024
Response from Management on 24 Apr 2024
Thank you, Crystal, for taking the time to leave us a review and an awesome rating. Your feedback is greatly appreciated and we look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Electsyx

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I enjoy staying at this hotel. Staf is always friendly and helpful. Thank you!
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to leave us a great review and rating. We greatly appreciate your feedback. We are glad to hear that you enjoyed your stay and the customer service that was given to you during your stay. We hope to see you back in the near future. Take care.

10/10 Excellent

Caiden

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 24 Apr 2024
Thank you for taking the time to leave us a great rating. We greatly appreciate it and look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Romeo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 24 Apr 2024
Thank you, Romeo, for taking the time to leave us an excellent rating. We greatly appreciate it and hope that the next time you are in town, you choose to lodge with us. Take care.

10/10 Excellent

Kenneth, Harrisburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The clerk was ready for me the second i walked in the door. The room was already assigned, key cards were activated, and paperwork was printed. All i had to do is show id and credit card
Stayed 2 nights in Apr 2024
Response from Management on 25 Apr 2024
Hello Kenneth,Thank you for taking the time to leave us a great rating and review. Your feedback is valuable to us and we are pleased to know that your check-in process was a breeze. We strive to have a repetitive smooth check-in for all our guest. We look forward to welcoming you back in the near future. Take care.

8/10 Good

Romana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located in Arlington. Not too far from Walmart, premium outlets, two nice casino resorts, family-owned restaurants, gas stations, Dollar Tree and many other. Staff are courteous and efficient. Breakfast is decent. The room I had was spacious and clean. Ample, free parking spaces. Near main freeways. Not too far from tulip fields.
Stayed 4 nights in Apr 2024
Response from Megan Front Desk on 20 Apr 2024
Thank you for taking the time to share your experience with us. we are thrilled to hear our location was ideal for your stay in Arlington.We are delighted to that you enjoyed our spacious and clean room. Its wonderful to know that you appreciated the ample free parking. Your kind words mean a lot to us and we are grateful for your feedback. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards,

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you for taking the time to leave us a great rating. We appreciate your feedback and look forward to hosting you again on your next stay. Enjoy the sun!

8/10 Good

Mark Alson, HARRISBURG

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Management on 19 Apr 2024
Hello Mark,Thank you for taking the time to leave us a great rating! We appreciate your feedback and look forward to welcoming you back in the near future. Take care.

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This stay was so pleasant! The desk clerk handled a problem with our room quickly and to our benefit. She has excellent customer service skills! The room was clean and attractive. The area was safe and convenient for us. We will definitely stay here again!
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Hello Norma,Thank you for taking the time to leave us an AWESOME rating and review. Its great to hear that you received exceptional customer service from our staff during your stay. We strive to provide all our guests with a memorable and enjoyable experience, and it is rewarding to know that we succeeded in your case. We look forward to welcoming you back in the near future. Take care.

6/10 Okay

jennie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Management on 13 Apr 2024
Thank you, Jennie, for taking the time to rate our Hotel. We appreciate your feedback and look forward to hosting you on your next visit. Take care.

10/10 Excellent

Ruben

Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Thank you, Ruben, for taking the time to leave us an awesome rating! We hope to see you back here with us again, in the near future. Take care.

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with larger rooms. Clean, and comfortable bed. Average breakfast, but nice to have before leaving on the next leg of our trip. Good place to stay near the I-5.
Stayed 1 night in Apr 2024
Response from Management on 13 Apr 2024
Hello Jane. Thank you for taking the time to leave us a great rating and review. We greatly appreciate your feedback and are happy to hear that you enjoyed your stay. We hope that the next time you are in town, you choose to lodge with us. Take care and safe travels.

10/10 Excellent

Laura

Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thank you Laura for taking the time to leave us a great rating. We are pleased that you enjoyed your stay and look forward to seeing you, the next time you are in town. Take care.

8/10 Good

Steve

Business traveller
Liked: Cleanliness
Disliked: Amenities
A fair value accommodation for its price point.
Stayed 1 night in Apr 2024
Response from Megan Front Desk on 8 Apr 2024
We are thrilled to see that you have given our hotel a rating of 4 out of 5. Your feedback is valuable to us, and we are pleased that you consider us a fair value accommodation. We hope to have the pleasure of hosting you at our hotel again in the near future.

10/10 Excellent

Angela K

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As usual, friendly staff at check in! Trinity was very welcoming and efficient. Room was clean and ready as always! I look forward to staying here each week for a work obligation!!
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Angela, we're delighted to hear that you had another pleasant experience with us! Trinity and our entire team strive to provide a warm welcome and efficient service to all our guests. It's wonderful to know that you consistently find your room clean and ready for your stay. We truly appreciate your loyalty and look forward to hosting you each week for your work obligation. If there's anything we can do to make your stays even more enjoyable, please don't hesitate to let us know. Thank you for choosing us as your home away from home!

10/10 Excellent

Terry, Livonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time staying here and the staff were exceptionally kind and accommodating. The exterior landscaping really shows northwest style. Will definitely stay here next time in Arlington/Smokey Point.
Stayed 6 nights in Mar 2024
Response from GM on 4 Apr 2024
We're thrilled to hear that your first stay with us was a memorable one! It's wonderful to know that our staff's kindness and hospitality made a positive impression on you. We take pride in our exterior landscaping, reflecting the unique style of the Northwest region. Thank you for noticing and appreciating these details. We can't wait to welcome you back during your next visit to Arlington/Smokey Point. Your kind words mean a lot to us, and we look forward to providing you with another great experience.

8/10 Good

Ernie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here before. The room was clean, well stocked and the breakfast is pretty good with a range of items. I got in late and left somewhat early, just after the breakfast was put out. The room was quiet, I didn't even know the adjacent room was occupied until I left and saw a 'Do Not Disturb' sign on their door. I will plan to stay here again when I am in the area.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
We are delighted to hear that your recent stay with us met your expectations. On behalf of our entire team, we sincerely appreciate your positive feedback and generous ratings. Our convenient location along I-5 provides easy access to various attractions such as the Seattle Premium Outlets in the area. We're also thrilled to hear that our hot breakfast has been well-received by our guests. Maintaining high-quality services at affordable prices has always been our priority. We eagerly anticipate the opportunity to welcome you back for future stays. Thank you for choosing our property, and we can't wait to have you with us again soon!

4/10 Poor

John

Very odd my phone won't work in the building, I feel very weird inside as well.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
We're sorry to hear about your experience with your phone and how you're feeling inside the building. It's important to us that all our guests feel comfortable and at ease during their stay especially in circumstances where they appear intoxicated. If there's anything specific we can assist you with or if you have any concerns, please don't hesitate to reach out to our staff, and we'll do our best to help resolve your phone issues. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Carylaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
king bed was comfy . room extremely clean , friendly staff, great breakfast food, pool was ok but the time we stayed Easter weekend, lots of kiddos at hotel and pool! easy check in/ out
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
We're thrilled to hear that you found your king bed comfortable and your room exceptionally clean during your stay. Our friendly staff takes pride in ensuring a welcoming experience for all our guests, and we're delighted that you enjoyed our breakfast offerings. It's great to hear that your check-in and check-out processes were easy and hassle-free. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Dee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. Our location is one of the prime locations given its I-5 accessibility to many attractions in the area and our hot breakfast has proven to be quite a hit! We have always ensured to provide the best quality services at moderate prices. We hope you will give us the opportunity to host you in your future stays. Thank you for your business and we look forward to seeing you soon.

6/10 Okay

George

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
We appreciate you taking the time to share your review with us. Our entire staff thank you for your great rating. We hope you will give us the opportunity to host you in your future stays. Thank you for your business and we look forward to seeing you soon.

8/10 Good

Randy, Chilliwack

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Price, location, convenience. Second stay in 6 weeks. Has become our new go to.
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our pride lies in the Medallion Inn and Suites and the services that we offer to our esteemed guests. We are so glad you enjoyed your stay. We're excited to offer you excellent accommodations and experiences every time you visit.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly check in/out. Standard room with 2 queen beds was very spacious for 2 people. Pool and hot tub were under maintenance so we weren't able to use it. Gym and breakfast were fine. I would stay here again.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you for your review! We're glad to hear that you found our check-in/out process friendly and that you enjoyed the spaciousness of our standard room. We apologize for the inconvenience regarding the pool and hot tub maintenance, but we're pleased to know that you found our gym and breakfast satisfactory. We appreciate your understanding and look forward to welcoming you back for another stay in the future. If there's anything we can do to enhance your experience next time, please let us know. Safe travels!

10/10 Excellent

Erich

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We got upgraded to a bigger room on check in, staff is very friendly, easy check in.
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for your recent stay and for sharing your positive feedback with us. We're delighted to hear that you enjoyed your upgraded room and that our staff provided friendly service during your check-in. Providing a seamless and welcoming experience is always our goal, and we're glad to hear that we succeeded in making your stay enjoyable. We appreciate your kind words and hope to welcome you back for another great stay in the future.

10/10 Excellent

Angela K

Business traveller
Staff are very friendly and accommodating!!
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you so much for your positive review! We're delighted to hear that you enjoyed your stay with us and that our team exceeded your expectations. We look forward to welcoming you back for another memorable experience in the future.

10/10 Excellent

Amanda, Powell River

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for taking the time to give us your valuable feedback about your recent stay. It is so pleasing to see that your visit at our property was up to the mark. Our entire staff would like to thank you for your generous ratings as we strive to continually provide 5-star guest service. We hope you will give us the opportunity to host you again in your future stays. Thank you for your business and we hope to see you again soon!

4/10 Poor

Geoffrey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was spacious but very dated. Dark strands of long hair in the shower. The fan/heat lamp in the bathroom made loud ticking sound and made the lights in the bathroom flicker. Our room overlooked roof top which housed the HVAC, satellite dish and many vents … very unsightly and noisy. Room was also quite dark.
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
We appreciate you taking the time to share your review with us. Our entire staff thank you for your rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you that we are taking gradual steps in upgrading our property and working diligently with our staff on maintenance and cleanliness issues. On that note, we hope you will choose to stay with us again in the future so we can provide you with an even better experience. Thank you for your valuable feedback. We are looking forward to accommodating you again. Take care!

6/10 Okay

Jessica

Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for taking the time to share your experience with us. Your feedback is important. We strive to provide the best experience for our guests and your feedback helps us achieve that. We hope to see you again soon!

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Cool Fish Pond and Spa were a big plus!
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar 2024
Hello, Lindsay.Thank you for rating us a 5 out of 5 and for your kind review. We are pleased that you enjoyed our fish pond and spa. It was a BIG PLUS for us to see your positive feedback. We hope to have the pleasure of welcoming you back in the near future. Take care.

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Nic property, love the Oriental themes...
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you, Philip, for your positive feedback. We are pleased you found our property to be enjoyable. Your feedback is valuable to us as we strive to provide the best possible experience four our guests. We hope to welcome you back in the near future. Take care.

10/10 Excellent

Angela K

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly welcoming staff, very clean and great place to stay!
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you, Angela, for your excellent rating and kind review. We appreciate your compliments on our friendly staff. Your satisfaction with your stay means a lot to us. We look forward to welcoming you back to our hotel. Take care.

2/10 Terrible

Colewyn, Nanaimo

Disliked: Cleanliness, amenities, property conditions & facilities
Holes drilled in the room walls Cardboard in the elevator Bad smell throughout the hotel Noisy
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Thank you for your review Colewyn. We apologize for any inconveniences during your stay. We are currently renovating to enhance our facilities, which includes the temporary holes in the walls. The cardboard in the elevator is used to protect it as we are constantly moving new furniture in and out. We want to ensure the elevator remains in top condition to avoid any damage to the new furniture. In addition to your feedback, We will address the odor issue promptly. We hope to welcome you back for an improved experience. Take care.

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Check in was a breeze and she was great to assist when I came back to ask a question.
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 18 Mar 2024
Thank You Susan, for taking the time to write us a review. We are happy to hear your stay went smoothly. We hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 18 Mar 2024
Thank You Susan, for taking the time to give us a review. We appreciate your review!

10/10 Excellent

Angela K

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, great staff, great breakfast and felt safe traveling as a single woman.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Thank you for taking the time to give us your valuable feedback about your recent stay. It is so pleasing to see that your visit at our property was up to the mark. Our entire staff would like to thank you for your generous ratings as we strive to continually provide 5-star guest service. We hope you will give us the opportunity to host you again in your future stays. Thank you for your business and we hope to see you again soon!

6/10 Okay

Nicole

Travelled with partner
Disliked: Cleanliness
The rooms were large and spacious but not very clean, and they are a little outdated.
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
We appreciate you taking the time to share your review with us. Our entire staff thank you for your rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you that we are taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future so we can provide you with an even better experience.

2/10 Terrible

Mapusaga

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Although we could not accommodate your reservation, thank you for your feedback. We hope that your circumstances change and we can provide you a comfortable stay in our wonderful hotel. Take care!

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thank you for taking the time to share your experience with us. Your feedback is important. We strive to provide the best experience for our guests and your feedback helps us achieve that. We hope to see you again soon!

10/10 Excellent

Ellen, Abbotsford

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice place to stay.
Stayed 2 nights in Mar 2024
Response from Management on 9 Mar 2024
Thank you, Elle, for your valuable feedback and positive review. Your time and kind words are truly appreciated. Should you find yourself in the area again, we would be happy to welcome you back. Take care.

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Not a particularly desirable place to stay but suspect that most of a similar price in the area are the same.
Stayed 1 night in Mar 2024
Response from Front Desk Agent- Jake on 8 Mar 2024
Hey Robert-Thank you for sharing your review of our hotel. We appreciate your feedback as we constantly strive to enhance our guests' experiences. We look forward to welcoming you back in the near future!

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the shopping areas
Stayed 2 nights in Mar 2024
Response from GM on 7 Mar 2024
Thank you for taking the time to share your experience with us. Your feedback is important. We strive to provide the best experience for our guests and your feedback helps us achieve that. We hope to see you again soon!

10/10 Excellent

Angela K

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As a regular guest for work, I feel very safe here and the staff are amazing! The rooms are always clean and well supplied. Great job Jake and Lemma!! 👍
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. Our pride lies in the Medallion Inn and Suites and the services that we offer to our esteemed guests. We are so glad you enjoyed your stay. We're excited to offer you excellent accommodations and experiences every time you visit.

6/10 Okay

Guillermina

Disliked: Cleanliness
I was itching the first night I sleep on the bed I end up of sleeping on the couch. The following morning I talked to the housekeeper to change all the beddings… But the place is nice a lot of store nearby….
Stayed 2 nights in Mar 2024
Response from GM on 6 Mar 2024
Thank you for your review. I am glad to hear that overall your experience was positive. We are disappointed to hear that our bedding didn't meet your expectations. This critical feedback will be used to improve our accommodations. Thank you and we look forward to seeing you soon.