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Reviews of Taychreggan Hotel

3 out of 5
Taychreggan Hotel
Kilchrenan, by Taynuilt, Nr. Oban, Taynuilt, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 32 out of 86 reviews" "
Rating 8 - Good. 34 out of 86 reviews" "
Rating 6 - Okay. 14 out of 86 reviews" "
Rating 4 - Poor. 4 out of 86 reviews" "
Rating 2 - Terrible. 2 out of 86 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2020
Response from Michelle on 13 Aug 2020
Many thanks for staying with us

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lochside setting with a range of seating areas and fire pit available. Very dog friendly with towels, toys and biscuits provided. All public areas are spacious which means social distancing is possible without everyone resorting to masks. Management are very friendly and keen to make your stay enjoyable.
Stayed 2 nights in Jul 2020
Response from Michelle on 4 Aug 2020
Many thanks for your kind words. We are all very pleased with the comments from everyone - so much positivity in these difficult times.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing tranquil break
A fantastic experience for my partner and myself with the most beautiful location and excellent staff who were so attentive Can’t wait to return
Stayed 2 nights in Jul 2020
Response from Michelle on 4 Aug 2020
Thanks for your review. We are so pleased with all the positive comments from everyone

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting on the banks of Loch Awe. Aptly named. All of the staff were friendly and helpful. The location is a bit remote, but worth the drive.
Stayed 1 night in Aug 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from GMTAY on 13 Aug 2019
Thank you for your review We look forward to welcoming you back in the future

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing 300 year old hunting accommodation. A gorgeous property tucked away just outside Taynuilt. There is a dinner option available which is bit pricey. Breakfast is provided again with menu choices and a cereal bar. A very nice hotel with country charm.
Stayed 1 night in Jul 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view across Loch Awe
Beautiful spot. Lovely scenery and old building with charm. Staff very friendly and helpful
Stayed 4 nights in Jul 2019

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night's sleep
We received a good welcome. Our rooms were very comfortable and we particularly appreciated the blackout curtains. This hotel has wonderful potential - just needs some more refurbishment in some areas (e.g. bathroom suite was tired). Staff we met were dedicated to making our stay good. Oh, and the view over the Loch was amazing! PS the croquet was fun too!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Outstanding Location
Absolutely outstanding location, glorious - would return for this alone. However our experience was a little mixed. Dinner excellent, but expensive, as were the drinks.Breakfast good, but nothing special. Staff delightful, very friendly but over-stretched at times. Our room was a little tired and disappointing, as was the bathroom. There was no plug for the bath and the shower ran hot and would not cool. Reported this on departure and was assured this would be rectified. This hotel has the potential to be somewhere very special indeed and it is such a shame that with a little more care an attention to detail this is not the case.
Stayed 1 night in Jun 2019
Response from Christine Fox on 13 Jun 2019
Dear Sir/Madam In the Uk we do not have plugs in the bathroom this is legislation and design and outwith our control. We have not rectified the issue with the shower thankfully and thank you for bringing this to our attention, We look forward to welcoming you back and thrilled you enjoyed your stay over all Warmest Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and peaceful inn on a lovely property on a beautiful loch. It’s off the beaten track on a single track road. The staff are helpful and willing. The facilities are up to date for the most part. Our shower didn’t work, but everything else was fine. The food is absolutely wonderful. I had the best lamb dish I have ever eaten. Everything we ate was excellent. Will return for a 3rd visit.
Stayed 2 nights in May 2019
Response from Christine Fox on 4 Jun 2019
Thank you for your review Look forward to welcoming you back Best

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful scenery on loch awe. The structure is charming and the staff was kind. Unfortunately, the interior seemed neglected, offputting smells throughout (strong cleaners and even some sewage odor outside) and there did not seem to be enough people around to tend to ambience. Fireplaces never lit, glassware and empty bottles in the social areas for entire days. Probably needs more staff and attention to detail. Again, staff was very kind. I suppose we just expected more from such a highly regarded hotel.
Stayed 1 night in May 2019
Response from GMTAY on 25 Jun 2019
Thank you, as you have left your review anonomous i have no way of finding out when you stayed to address any issues, im assuming your room had just been cleaned with the strong smell - I cannot address anyother issues as we have had no complaints of sewage smell perhaps this was our kind farmers spreading? Best

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice secluded spot. FABULOUS breakfast. Very charming.
Stayed 1 night in Sep 2018
Response from Christine Fox on 28 Sept 2018
Thank you very much for your review - we are pleased you enjoyed your stay, Best Wishes The Team @ Taychreggan

8/10 Good

Verified traveller

Stunning aspect but in need of a renovation.
Stunning location on the edge of Loch Awe. The hotel is comfortable but it is old and tired and in desperate need of some renovation. The staff were pleasant but not overly helpful. We arrived to check in only to be greeted by the receptionist and her colleague sitting around drinking wine and they were not particularly attentive to us. Breakfast was really good. The situation and the aspect of the property would take us back there, the service and the state of the property would not.
Stayed 1 night in Sep 2018
Response from GMTAY on 13 Sept 2018
Dear Anon Im very disappointed that you felt you didn't get the service you required. I think there is some confusion as the receptionist was off duty with visiting friends and was trying to be helpful in checking you in rather than not giving good service. Please accept my apologies for that. As this is not the standard of service we normally give. Please do not let this deter you from staying again, Best Wishes Christine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Quaint and serene. Friendly staff. A bit off the main roads but well worth the effort.
Stayed 2 nights in Aug 2018
Response from GMTAY on 14 Aug 2018
Thank you very much for your kind review, Look forward to welcoming you back in the future Best Wishes The Team

8/10 Good

Jin Hwan, Mt. Laurel, NJ

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful lake site
It was a beautiful a lake site of hotel. Service was awesome. Room was old and too many bugs. But it was okay. Bathroom was old.
Stayed 1 night in Jul 2018
Response from GMTAY on 14 Aug 2018
Thank you for your review, unfortunatly the west coast does have a lot of midges this time of year but we are glad this didnt impact your stay too much Warmest Regards Christine Fox

6/10 Okay

Anna, Bath

Liked: Staff & service, room comfort
Amazing setting. Great for overnight stay.
Loch views are amazing. Could happily just sit and watch the changing colours for hours. Lovely old building. Shabby chic. Could do with some TLC in places. Enjoyed a great dinner. Service was quick. Breakfast huge and tasty. Staff very pleasant and attentive. Bed very comfortable.
Stayed 1 night in Jul 2018
Response from GMTAY on 14 Aug 2018
Thank you Anna for your review, we are thrilled you enjoyed your stay with us, We hope to welcome you back in the future, Best Wishes

6/10 Okay

K, Newcastle Upon Tyne

Disliked: Staff & service
How is this hotel AA rated?
I was asked to move my car, just as I entered the dining room. They could have asked me earlier, rather than waiting until we had an audience, two of whom applauded when I moved my car! The menu was very limited. 1 Fish, 1 meat and 1 vegetarian option. I chose the lamb - very fatty, very tough and undercooked. After dinner drinks were served without ice. When I asked for ice, I was told it was in short supply. Needless to say, we did not have a second round. I suffered from the runs during the night. Draw your own conclusion! Receptionist suggested that it took 24 hours for food poisoning to kick in. I always though it was 7 to 8. Overall, a huge disappointment.
Stayed 1 night in Jun 2018

4/10 Poor

Isobel

Liked: Cleanliness, property conditions & facilities, room comfort
Very disappointed returners
We had stayed at Taychreggan quite a few years ago and were really looking forward to our return but we were really disappointed. The bar was extremely badly stocked. On our second night the service in the restaurant was very slow and the meal was cold. We complained at the time to be told it had just been cooked. Many parts of the approach Road were in extremely poor condition. The staff were very pleasant and helpful but I’mafraid we won’t be returning.
Stayed 2 nights in Jun 2018
Response from GMTAY on 16 Aug 2018
Sorry to hear about your stay, If you would like to provide specific feedback so as we can learn from the experience please email info@taychregganhotel.co.uk

8/10 Good

Melvyn

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful location, they ran out of eggs for breakfast which I found disappointing, so we had to have a very dry breakfast, I would of thought that a hotel knew how many guest they had staying so would cater for it
Stayed 1 night in May 2018
Response from Christine Fox on 9 Jun 2018
Dear Melvyn, Thank you for your review, we are very sorry we ran out of eggs, we use a small local supplier, they had an issue with delivery on the morning og your breakfast which left us a little short. Unfortunatly due to our location we cannot easily ascertain these. However I hope that you will understand this was an unusual circumstance and would consider returning to us in the future Best Wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
This is lovely hotel in a fantastic position. The staff are superb and we plan to return. Well Done.
Stayed 1 night in May 2018
Response from Christine Fox on 22 May 2018
Thank you very much for your review, I will share this information with the team, best Christine

4/10 Poor

Grant, south Australia

Disliked: Staff & service
Didn't live up to expectation
Billed as the most romantic hotel in Scotland, but the shower didn't work. When we advised the staff, no one came and the shower still wasn't working after two nights, luckily the room had a bath. Our room also had a noisy electrical motor drone, when asked what could be done about it the manager stated it turns off at 9pm which was ok as we had dinner till after that time. He didn't declare that it comes back on at 6.30 to 7am as they prepare breakfast. Wifi only worked in the communal areas and as we're from Australia business communication was early in the morning but all the lights were turned off and the switches hidden in a cupboard with no staff on till after 7am
Stayed 2 nights in Oct 2017

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing and scenic
we upgraded our room which was brilliant and the food was excellent would recommend hotel as staff was lovely and very attentive
Stayed 2 nights in Sep 2017
Thank you very much, we are very glad that you enjoyed your stay. Im assuming the one star was an error>? Warmest Regards Christine

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 plus dog
Beautiful hotel in amazing setting. Our dog was welcomed and a table set in the bar for us at breakfast, will return for more than 1 night
Stayed 1 night in Sep 2017
Dear Ann Thank you very much for your review, we are thrilled you enjoyed your time with us, Warmest Regards Christine

8/10 Good

Marian, sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location.Friendly staff. Better food choice for dinner.Excellent breakfast.
Stayed 1 night in Aug 2017

6/10 Okay

Adrian

Liked: Cleanliness
Needs some work to improve its image.
The hotel is situated at the end of a 7 mile, often single track road, and not everybody drives at a suitable speed, so be careful getting to the hotel. The old part of the building was nice and cosy with views out to the loch. The new part was soulless, it needed something to make it welcoming. The resteurant view down the loch was very good, but agan the room needed something to make it more inviting. The food at £28 for two courses and £35 for three, was well cooked and tasty but very expensive for what it was. I had lamb and my wife the fish dish, we both had the "Scottish cheese" for desert. Four oat cakes, a spoon of pickle, a small slice of brie and a smaller cube of smoked cheese. Crying out for a piece of Scottish chedder and a piece of blue. A small amount of thought and a couple of extras, like iced water and a tea or coffee included in the price would have improved the experience no end. Our room was OK with a very, very soft bed, not to our liking at all. We also had constant noise all night and were told in the morning that we were by the tumble dryers and they had been left on all night. No TV available. We were on a special deal for the night so consider the experience just about OK. The staff were very good but at times had to be looked for. Considering its position it would be a very good hotel to have as a base for exploring the countryside, but it needs to a look at what and how it presents itself. As it is, B&B is the best choice for the traveller.
Stayed 1 night in Aug 2017

8/10 Good

Fan, Holland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Seclusion
Amazing location, beautiful views, and quality accommodation. Only negative is the understaffing at the weekend. The receptionist = bar staff = waitress. Guests trying to check out during busy breakfast serving time were left frustrated. At least one additional staff member needed at the weekend.
Stayed 3 nights in Jul 2017
Response from GMTAY on 4 Aug 2017
Thank you very much for your review, we are thrilled you enjoyed your time with us, we are sorry you had to wait to check out we have looked at our manning peramaters and hopefully addressed this issue. Most of our team cover more than one department this is as we are 18 bedrooms so bearing in mind we try to move around the business -

6/10 Okay

Chris

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great spot and staff are lovely, when you can find them. A potentially great stay was made average by lack of staff. Management should reconsider this cost saving policy as it was irritating.
Stayed 2 nights in Jul 2017
Dear Chris Thank you for your feedback, we are constantly monitoring the staffing levels of the hotel and we are sorry this fell short on your stay. We will continue to work on this and hope this didnt incur on your stay too much Regards Christine

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Though it was a quick stay, the staff was attentive and offered lots of assistance to navigate around the area. Beautiful hotel, beautiful area.
Stayed 1 night in Jun 2017
Dear Robert Thank you very much for your feedback, we look forward to welcoming you back in the future regards The Team

6/10 Okay

Robin

Liked: Staff & service
Sadly a bit under parr!
Selected the hotel for its location and noticed it was closed for renovation pre may, but it seems very little had been done, the staff were friendly but actually were not nesasarily that competent which was a shame. Hotel had the general feel of had had its glory days probably 20 years ago but now was lacking investment in the fabric and qualified staff
Dear Robin Thank you for your feedback, we are in a period of refurbishment which is still at this date ongoing. We are sorry you feel our staff are unqualified however all full time staff have a minimum of 5 years experience in their roles. So I not sure why you feel that way, however we have taken your comments on board, Regards Christine Fox

10/10 Excellent

cindy, vancouver canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, beautiful room. great staff!!
Junior suite was amazing. Was a beautiful surprise whrn we woke to the amazing views of Loch Awe. Great breakfast totally secluded.

8/10 Good

Laurel, Stratford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The Taychreggan Hotel on Loch Awe is awesome. We arrived late after an overnight flight and the staff quickly got us fed and settled in. The Inn was blissfully quiet in a secluded setting. Very restorative.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely situation and nice views.
We enjoyed a lovely night at the hotel, relaxing with a drink in the loch side gardens before having a bar meal. The hotel room was excellent and bed especially comfortable.

10/10 Excellent

jade, renfrewshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quite retreat with amazing views of loch
Perfect for people who want piece and quiet with lovely scenery

6/10 Okay

John, Northumberland

Disliked: Property conditions & facilities
Average Experience for an Above Average Price
Average experience overall. The single track public road from which the property is accessed is several miles long and used by locals who drive faster than the road allows really so great care has to be taken. Positives were location, right on the loch side, breakfast menu was reasonably diverse and staff were friendly. Negatives were room, we booked a superior room which was tired - some bathroom floor tiles were loose (junior suites have been refurbished and have loch views), bathroom supplies were not replenished over the three days we were there and we had no shampoo or body wash for our last day, internet is only available in the sitting room and is quite slow.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful location and excellent food
Beautiful location, wonderful food and super friendly staff. The rooms are quite big. My only recommendation is to update the bathrooms.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Dress nice, be treated well...
Wifi is terrible, only available downstairs. Room service didn't even turn the bed, and the clean towels were left on the cupboard somewhat folded and stacked. The owner and regular guests were stuffy and we felt in the way for having t shirts on. Dinner is only smart casual, as you don't want to ruin other's dining experiences. The radiators hardly get hot, the room has no air circulation and expect to be treated differently based on your apparent social class. My wife and I were wearing casual dress code and were treated inferior to another couple dressed in near formal wear. While I come to expect this at upscale hotels and while in the city, I did not expect this from a country retreat where midges swarm around the property.

6/10 Okay

Andrew, Livingston, West Lothian

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and secluded
Access - practice your reversing as the hotel is at the end of 7.2 miles of a twisting single-track road (with passing places). Hotel condition is good, bedrooms very comfortable, clean, decent size. Our ensuite bathroom was particularly good, very well fitted out.I think we were upgraded as we had a room with a view of the loch, our friends had a standard room with a duller view but its condition was similar to ours and size not much less. We did not pay extra for the upgrade. There is however a lack of staff, friendly but service can be slow, especially evening in bar and restaurant. Bar food is not readily available despite their claims. Dinner is a set menu with little choice, must be selected 24 hours in advance and is £50 per head. The food is probably excellent (looked and smelled ok) but we never took dinner there. Overall ambience quiet and laidback but a bit like Fawlty Towers - although in a good way.

6/10 Okay

Roger, edinburgh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location comfortable hotel but enigmatic service

8/10 Good

Lynn, South East Wales

Liked: Cleanliness, staff & service, room comfort
Fantastic location.
Had to ask how to find the hotel. Which was down a single track road for about six miles (plenty of pull ins).but it was well Werth it with fantastic views. Great staff.And a resistant Peacock. who gave a great display outside the dinning room window. Would definitely retern.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning setting, lovely hotel, wonderful staff.
We stumbled on this place looking for somewhere to stay near Oban which was completely booked it due to a music festival. Couldn't have chosen better! Stayed for dinner which was delightful, wines also very good and well matched recommendations. Staff absolutely lovely and very friendly and courteous. We stayed in a basic room which was clean and comfortable with a simple and clean bathroom. Some fittings starting to show signs of wear but really don't detract from how lovely the overall space is. Wonderful and would love to come back!

10/10 Excellent

Neil, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A absolutely brilliant hotel
Stayed here on the night of my engagement. The hotel manager and the chef helped me put together a special menu and the service was brilliant for our whole stay. A great hotel in a great location. Highly recommended!

10/10 Excellent

Milica, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden treasure.
The best sleep in my life.

8/10 Good

John, Glasgow

Liked: Cleanliness, room comfort
Peace & quiet
Just so peaceful quiet

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely country house hotel
We were there for 2 nights and enjoyed the '5 course tasting menu' on both evenings, which we thought was lovely - both meals were beautifully balanced and excellently prepared. A very thoughtful and reasonably priced wine list to compliment. Nice relaxed atmosphere in the hotel and the grounds have several strategically placed benches to enjoy a quiet contemplative drink while gazing across Loch Awe. We'll be back.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Location outstanding
I do not want any of this report published. If you think it benefits the owner of the premises you can give him a copy. My wife and I met the owners without realising it at the time we enjoyed their company and had a very pleasant night. Having stayed in the hotel for 2 nights a number of years ago we enjoyed it so much we looked forward to a relaxing break on our 50th wedding anniversary before our party. Before retirement I was a consultant within the food/catering and cleaning industry within the UK and overseas, the hotel is set in one of the most edilic situations in Scotland and has the potential to be a very profitable business. Number of people booked in on 6th October15 was 4. (Atmosphere : ?) If having the cheaper menu you were asked to sit in the bar this makes people feel as if they are second class citizens. (People should be offered the choice where they want to eat not based on price) The price of both menus are to expensive if you want to fill your hotel on a regular basis. Your £50.00 should be £30.00 your bar menu should be half. Marketing your hotel is something you should think about very carfully as money can disappear without seeing a return for it. You must have people talking about your hotel as the place to go. That will not happen if you continue trading the way you are at present. Fixed overheads + variable =. Turnover = I don't think the balance sheet will look all that great. I really hope you and your wife are successful. Don

8/10 Good

Sandra, Falkirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would definitley stay here again. Fab food!
The hotel was perfect for a quiet night away, but the highlight was definitely the food, we had a fabulous set meal and the suggested wine was both reasonable and delicious. The hotel was spotlessly clean but needing a little TLC in places, however, this didn't detract from the service, views and welcome. The staff were all very polite, friendly and helpful. A slight disappointment was that there were no loch-side walks which we would have loved as we had our dog with us. Our 1 complaint is really with Hotels.com which listed the hotel as being 9 miles from Inverary, where we were looking to stay, this must be as the crow flies, having to go around the magnificent Loch Awe made it 32 miles!

6/10 Okay

Rennee

Liked: Room comfort
Disliked: Property conditions & facilities

6/10 Okay

Veronica

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful hôtel but horrible service
The hotel is hard to get to but well worth it. It's beautiful and rooms are amazing. The only down side is that the staff had a bad attitude.