Desk, laptop workspace, blackout curtains, soundproofing

Reviews of Comfort Inn & Suites Ardmore

2.5 out of 5
Comfort Inn & Suites Ardmore
410 Railway Express St, Ardmore, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 333 out of 722 reviews" "
Rating 8 - Good. 216 out of 722 reviews" "
Rating 6 - Okay. 94 out of 722 reviews" "
Rating 4 - Poor. 39 out of 722 reviews" "
Rating 2 - Terrible. 40 out of 722 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Joshue, Carmen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was great but lost power all night not their fault they were great
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Joshua,Glad to hear that despite the unexpected power outage, you still found your stay with us enjoyable. While circumstances beyond our control may arise, our team strives to maintain exceptional service standards to ensure our guests' comfort and satisfaction. Thank you for your understanding, and we appreciate your kind words.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds
Stayed 1 night in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Mark,Our team is delighted to hear that our comfortable beds and excellent service met your expectations and made your stay between flights enjoyable. We strive to provide great value and top-notch service to all of our guests, and we are thrilled to know that we succeeded in your case. We hope to have the pleasure of welcoming you back again in the future.

2/10 Terrible

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor quality
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 23 Apr 2024
Hi Stephanie,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

8/10 Good

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Jacqueline,Honest appreciation from our beloved guests and providing them with a clean and comfortable stay is what we yearn for. We are glad to know that you had a nice stay with us. We are eager to see you again.

6/10 Okay

Jeff

Travelled with family and small children
Disliked: Property conditions & facilities
hotel has a lot of renovations going on but exposed ceiling tiles show cables and where they had water damage. Ceiling texture is failing off and paint is running down the walls as well. cold ac and the beds aren’t bad if you wanna get a deal not a bad spot for a weekend. just don’t think your getting marriott amenities.
Response from Sophia CSR on 16 Apr 2024
Hi Jeff,We apologize for the inconvenience faced by you during this stay. We value your business and appreciate you choosing us. We hope to have the chance to serve you with the best on your next visit.

6/10 Okay

Haley

Travelled with family
Liked: Staff & service
Good: Beds were comfortable and bedding was clean staff was friendly. At breakfast if items were low, staff did a great job making sure they were quickly restocked. Location was convenient. For the price, we would stay here again. Bad: Carpet was dirty and bathroom could use a deep scrub including toilets and baseboards. Could hear the ice machine from our room every time it made or dispensed. Hot tub was out of service. Breakfast options were limited
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Haley,Thank you for taking the time to share your feedback with us! We are glad to know that you liked our comfortable beds and friendly staff. However, we apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Jeff

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
the place is under heavy renovations. I knew that when I booked but still it probably needs to be halfway shut down for a little while. all through the halls ceiling tiles are missing and cables are exposed along with water damage areas and texture is hanging off the walls and ceilings. my room ceiling n had a 8x8inch piece of ceiling texture ready to fall on us and my comforter that was supplied had what looked to be a pee stain and the shower calling and the same cosmetic defects. it had hot water and it was quiet and two groans next door. if you want cheap and be able to sleep and good AC it will work but if you are boujee and want extras prolly better skip this one folks.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 16 Apr 2024
Hi Jeff,Your feedback is valuable, and we are addressing the issues you mentioned with urgency. We understand your concerns and regret that we fell short of your expectations regarding the cleanliness and condition of the room. Rest assured, we are taking steps to ensure improvements are made to provide a better experience for all guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Good

Jeanette

Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Apr 2024
Hi Jeanette,We are glad you had a nice stay with us and appreciate this wonderful stay rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Good

Donna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was acceptable-friendly workers, quiet, great breakfast, etc. The bed rocked when we moved on it. Otherwise it was comfortable. There was a stain on the couch, and the bathroom could use a deep cleaning-dirt, build up along the edges of the shower. Some spots and wear on the walls in the room.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service
The hotel was fully booked, and they only had one employee working. After checking in the TV wouldn't work and the toilet wouldn't flush. The carpet was full of sand and dirt. I will defiantly be staying somewhere else next trip.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Jeffrey,We apologize for the unsatisfactory experience you encountered during your stay. Your feedback is valuable, and we take it seriously as we strive to provide a comfortable and enjoyable stay for all our guests. We understand your decision to stay elsewhere on your next trip, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Hi Sandra,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

4/10 Poor

Bonnie

Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Bonnie,I'm sorry you've given us a 2- rating. Could you please provide more details about your experience with us so we can better understand the reason for your low rating and work towards improving our services? Thank you for your feedback.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 9 Mar 2024
Hi Joe,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

Lori

Travelled with family
Liked: Staff & service
The check in person was excellent.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 31 Jan 2024
Hi Lori,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our check-in person provided excellent service during your stay. We truly appreciate your kind words and acknowledgement of our team's efforts to make your visit enjoyable. We look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, no one bothered us and all around good service.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 28 Jan 2024
Hi Danielle,Thrilled to hear that you had a positive experience during your stay! It's great that you found the place clean, enjoyed the privacy, and received good service overall. Creating a comfortable and hassle-free environment for our guests is our goal, and your feedback is truly appreciated. We look forward to hosting you again in the future, and thank you for choosing our establishment!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Jan 2024
Dear Guest,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

2/10 Terrible

Kitty

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty facility. Broken & leaky faucets at both the kitchen and the shower. Broken doors, non-functioning TV. Broken closet door. Rude staff. Horrible breakfast with limited & stale food. Fridge was not available - or worse, the space where the fridge used to occupy was gross & filthy. Walls are full of patches. Carpet is old and dirty. Comforter was literally falling apart. Hotel ground outside is littered with trash and cigarette butts. Staff was rude to other customers as well. We witnessed at least 4 complaints during our 4-night stay there. We have been staying there for the last 5 years. We will switch to another hotel next time we are in Ardmore, OK.
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 10 Jan 2024
Hi Kitty,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Marvell

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk was not very nice
The said my credit card didnt go through for 50 deposit but it did i dodnt understand that i was going to get charge 15 a day gor city tax
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 1 Jan 2024
Hi Marvell,Your feedback is valuable, and we will review our communication procedures to ensure that such misunderstandings are minimized in the future. We appreciate your feedback and hope to have the opportunity to improve your impression of our service in the future.

4/10 Poor

Karl

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property should not be called a Comfort Inn. It was a previous Quality Inn. Hotel is out of date, somewhat dirty. Breakfast was the bare minimum. Our 1st room had a musty smell so we asked for another room. Overall we give a quality mark of Poor.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Karl,I sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a one night stay and the stay was good.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 17 Dec 2023
Hi Esteban,We are delighted to hear that your one-night stay was enjoyable and met your expectations. It's our goal to provide a comfortable and positive experience for all our guests, even during shorter stays. If there's anything specific that stood out or any way we can further enhance your experience in the future, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of hosting you again for another great stay. Safe travels!

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Hi Ray,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophia CSR on 7 Dec 2023
Hi Christine,Thank you so much for the wonderful 5-star review about your recent stay. We are delighted to know that you had an awesome stay. Hope to see you very soon!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hit an animal that disabled our car and needed a hotel till our car was fixed. We arrived at the hotel mid morning, even they had been to capacity the night before, they graciously accommodated an early check-in. The staff was fabulous. Room was super clean and breakfast was delicious.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Ronald,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.

8/10 Good

Darla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very clean and nice
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Darla,I wanted to say thank you for staying with us. Guest satisfaction is our number one objective so we really appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

8/10 Good

dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on 28 Nov 2023
Hi Dexter,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

maria, dallas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet
Stayed 1 night in Oct 2023
Response from Sophia CSR on 21 Nov 2023
Hi Maria,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Respectful staff, heated pool. I will say the pillows are fairly small an not firm what so ever so i will pack a few next time we stay :)
Stayed 1 night in Nov 2023
Response from Sophia CSR on 14 Nov 2023
Hi Ashley,We appreciate your positive feedback and are delighted to hear that you found our staff respectful and enjoyed the heated pool. Thank you for sharing your experience and for the feedback about the pillows; we'll certainly take that into consideration. It's wonderful to know you're planning to stay with us again, and we look forward to welcoming you back.

6/10 Okay

tracy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall pretty clean but the room smelled and starting to fall apart. Shower pan paint is peeling off as well as the faux leather chair in room peeling.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Tracy,Thank you for providing us with your feedback about your recent stay. We're pleased to hear that you found the overall cleanliness satisfactory. However, we sincerely apologize for the issues you encountered with the room's condition. Rest assured, we're taking immediate steps to address these concerns to ensure a more comfortable experience for our guests. We value your input and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet. Convenient to several dining choices
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Richard,We're thrilled to hear that you found your stay comfortable and peaceful. It's great to know that our location provided convenient access to a variety of dining options. Your satisfaction is our priority, and we look forward to welcoming you back for another comfortable and quiet stay in the future.

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
The staff was very friendly. Pretty clean everywhere except the shower. Shower had heavy hard water/soap buildup on walls and floor.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Hi Karen,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly. However, we're genuinely sorry to learn about the cleanliness issue you encountered in the shower. This is not up to our usual standards, and we apologize for any inconvenience this caused. Rest assured, we will be addressing this promptly to ensure a better experience for our guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay.

4/10 Poor

Sam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool is murky and dirty looking. Breakfast is bad. Rock hard biscuits, rubber eggs and cereal like dried wheat stalks. Coffee is good. Will not return
Stayed 3 nights in Oct 2023
Response from Sophia CSR on 10 Oct 2023
Hi Sam,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our concerned team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Robert

Stayed 1 night in Sep 2023
Response from Sophia CSR on 23 Oct 2023
Hi Robert,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Tassauria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 7 Sept 2023
Hi Tassauria,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Gary

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had towels and wash clothes with holes and stains. The shower head in the bathroom was on the floor. The drapes and sheets had stains. I paid $115 to stay there for one night. It looked great out front and when you come in but pool was super heated jacuzzi tub didn’t work. No pool towels. And we asked for towels we were told they were none at the moment. I feel like I got ripped off!!!!!!!!!! I hate to complain I hate reviews but someone needs to come look at this place from corporate office. You will not like what you see. I own a general contracting business and I know quality of work. I have been in the industry for 37 years all phases. I would be ashamed to put my name on that building anywhere!!! Take pride in your hotel and fix the stuff update your towels and drapes sheets and quit ripping people off!!!!!!!!
Stayed 1 night in Sep 2023
Response from Sophia CSR on 5 Sept 2023
Hi Gary,We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sophia CSR on 31 Jul 2023
Hi Cynthia,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 Good

John

Stayed 1 night in Jul 2023
Response from Sophia CSR on 18 Aug 2023
Hi John,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Joan

Stayed 1 night in Jul 2023
Response from Sophia CSR on 14 Aug 2023
Hi Joan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Herb

Stayed 1 night in May 2023
Response from Sophia CSR on 11 Jul 2023
Hi Herb,We greatly appreciate your positive experience and the generous 8-star rating you have given us. Our primary aim is to ensure the complete satisfaction of our guests so we eagerly welcome any ideas or suggestions you may have for your future stays, as we are committed to continually improving our services. We look forward to the opportunity of serving you again during your next visit and providing you with an even better experience.

8/10 Good

Crystal

Liked: Staff & service
I felt safe and the room was fine. My daughter said she saw a couple of bugs on the couches in the lobby. Our room seemed fine though. It was a little dated, but we just needed a place to sleep for the night while we were visiting relatives. The price was just a few dollars less than the Hilton which surprised me, considering how much nicer the Hilton is. I expected Comfort suites to be less than it was. All in all it was ok. The front desk people were very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Sophia CSR on 6 Jul 2023
Hi Crystal,Thank you for your feedback! We appreciate you choosing Comfort Suites for your overnight stay while visiting relatives. We apologize for any inconvenience caused by the dated appearance of your room, but we're glad to hear that it still met your needs. We strive to offer competitive pricing based on the value we provide, and we apologize if our rates were not what you expected compared to other hotels. We're delighted that our front desk staff were friendly and helpful throughout your stay. We value your comments and hope to welcome you back in the future for an even better experience.

8/10 Good

Courtney

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Ok stay but could be better
The hotel is nice and I enjoy staying there. I had room 224 with the jetted tub. Last time I stayed it was great. This time it smelled like a wet moldy rag. I had to spray perfume in the ac just to tolerate the terrible smell. It desperately needs a deep clean and maybe new carpet. The bathroom floor was flooding when I started draining the jet tub too.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 5 Jul 2023
Hi Courtney,I wanted to say thank you for sharing your feedback about your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the unpleasant odour and issues with the jetted tub. We appreciate your bringing these concerns to our attention, as guest satisfaction is of utmost importance to us. We will immediately address the smell issue and conduct a thorough deep clean of the room to eliminate any lingering odours. Additionally, we will inspect the tub and rectify the drainage problem to ensure it functions properly. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to provide you with an improved experience in the future.

6/10 Okay

Cristian

Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Hi Cristian,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Athena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and friendly staff. Pool area is nice. We didn’t make it to breakfast (closes a little earlier than other places).
Stayed 1 night in Jul 2023
Response from Sophia CSR on 5 Jul 2023
Hi Athena,Thank you for your valuable feedback! We are delighted to hear that you found our establishment to be clean, and quiet, and enjoyed the friendliness of our staff. We're glad you had a pleasant experience at our pool area as well. Regarding breakfast, we appreciate your input about the closing time, and we will review our breakfast hours to better accommodate our guests. We look forward to welcoming you back on your next visit and ensuring an even more enjoyable stay.

8/10 Good

Chandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here for work trips
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 30 Jun 2023
Hi Chandra,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tasha, Council Bluffs

Stayed 1 night in Jun 2023
Response from Sophia CSR on 2 Jul 2023
Hi Tasha,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services.

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bathroom
Shower doors have mildew and are crusty
Stayed 1 night in Jun 2023
Response from Sophia CSR on 27 Jun 2023
Hi Jennifer,Thank you for taking the time to share your feedback with us! We are glad to see the ratings. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Kendra

Travelled with family
Liked: Cleanliness, staff & service
Great staff, definitely needs some maintenance on exterior, non working security lights . Maybe limit the locals having access to the pool and maintain pool chemicals
Stayed 1 night in Jun 2023
Response from Sophia CSR on 19 Jun 2023
Hi Kendra,Appreciate your positive review of our friendly staff. We apologize for any inconvenience caused by the maintenance needs of the exterior and non-working security lights. We understand the importance of maintaining a well-lit and secure environment for our guests, and we will address these concerns promptly. Additionally, we appreciate your suggestion to limit pool access to locals and ensure proper maintenance of pool chemicals. We take your feedback seriously and will make the necessary improvements to enhance your experience during future stays. We hope to welcome you back soon and provide you with an improved experience.

10/10 Excellent

Francisco

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Sophia CSR on 19 Jun 2023
Hi Francisco,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Kumar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms were not cleaned at all for 3 days stay and no towels. Hot tub was dumped with chlorine and couldnt sit even for 1 min as everybody came home with eye allergies.
Response from Sophia CSR on 15 Jun 2023
Hi Kumar,We deeply apologize for the unsatisfactory experience you encountered during your three-day stay. It is highly regrettable that your room was not cleaned and no towels were provided. Furthermore, we apologize for the excessive chlorine in the hot tub, which caused discomfort and eye allergies. We value your feedback and assure you that we are taking immediate action to address these issues and ensure they do not occur again. Your comfort and satisfaction are of utmost importance to us, and we appreciate your patience and understanding.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
This was an amazing hotel. The employees provided the up most quality of customer care. We will definitely be staying here for our future visits! Katherine and Shelby were amazing. Very sweet and most accommodating. Thank you to all your staff!
Stayed 1 night in Jun 2023
Response from Sophia CSR on 15 Jun 2023
Hi Chelsea,Thank you so much for your wonderful feedback! We are thrilled to hear that your stay at our hotel was amazing and that our employees, Katherine and Shelby, provided you with exceptional customer care. We take pride in delivering the utmost quality service to our guests, and we are delighted to know that we exceeded your expectations. Your kind words motivate and inspire us to continue providing memorable experiences for all our guests. We look forward to welcoming you back on your future visits, and our entire staff is grateful for your appreciation.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Sophia CSR on 8 Jun 2023
Hi Robert,I wanted to say thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!