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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1495 West South Park, Oshkosh, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 303 out of 636 reviews" "
Rating 8 - Good. 219 out of 636 reviews" "
Rating 6 - Okay. 64 out of 636 reviews" "
Rating 4 - Poor. 31 out of 636 reviews" "
Rating 2 - Terrible. 19 out of 636 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, amenities
Is what you would expect for the price
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Susan,We appreciate your perspective. Our aim is to offer value and comfort to all our guests, regardless of the price. We'll take your feedback into consideration as we strive to enhance our offerings and ensure that every guest enjoys a satisfactory experience. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

GREGORY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Property is obviously cared for. Staff was friendly and helpful. Will stay again.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear GREGORY,Thank you for your wonderful feedback. We're thrilled to hear that you had such a positive experience during your stay with us! Providing clean and well-cared-for accommodations is a top priority, and we're glad that you found our room and property to meet your expectations. It's wonderful to hear that our staff was friendly and helpful, as we strive to provide excellent service to all of our guests. We truly appreciate your kind words and are delighted to hear that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay! Sincerely, Hotel Manager

2/10 Terrible

Christine

Our daughter was to participate in Special Olympics but she got sick. We tried to cancel the room at the 25 hour mark but we were too late. They refused to issue a refund, but insisted that we cancel so they can resell the room and get paid twice for it. Not happy at all.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Christine,We're truly sorry to hear about your daughter's illness and the inconvenience you experienced with our cancellation policy. Our goal is to provide understanding and support during unexpected circumstances. We apologize if our procedures fell short of your expectations. Your feedback is important, and we'll review our policies to ensure they are fair and accommodating to our guests' needs. Please accept our sincerest apologies, and we hope your daughter feels better soon. Sincerely, Hotel Manager

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just got here so can’t review entire experience. Hot breakfast was good. More variety of fruit, coffee creamers would be good. Room was comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Darlene,Thank you for your initial thoughts on your stay! We're glad to hear that you enjoyed the hot breakfast and found it satisfying. Your feedback regarding the variety of fruit and coffee creamers is noted, and we'll certainly consider it to improve our offerings. We're pleased that you found your room comfortable, and we hope the rest of your stay is equally enjoyable. We appreciate your feedback!Sincerely, Hotel Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very pleasant place to stay. The staff was also very friendly on all shifts.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Barbara,Thank you for your wonderful feedback. We're thrilled to hear that you had a pleasant stay with us! Providing a friendly and welcoming atmosphere is a top priority for our team, and we're delighted that you experienced excellent service throughout your visit. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our staff. We look forward to welcoming you back again soon!Sincerely,Hotel Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property, reported leaking faucet and slow drain in tub, causing water to backup over ankles when showering, to front desk at check out, otherwise no problem...
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Richard,Thank you for your kind feedback. We're glad to hear that overall you enjoyed your stay at our property. However, we apologize for the inconvenience caused by the leaking faucet and slow drain in the tub. Your feedback is valuable to us, and we will ensure that these issues are addressed promptly to prevent any future occurrences. We appreciate your understanding and hope to welcome you back for a flawless experience in the future.Sincerely, Hotel Manager

6/10 Okay

randolph

Business traveller
Liked: Cleanliness, property conditions & facilities
This hotel looks good upon arrival. It’s clean and relatively quiet. Breakfast is nice, although exactly the same every day. Down side is housekeeping is limited daily unless requested, but no mention of this is made or I see posted. They charge to use the safe, which I’ve never experienced. Overall it’s an Economy hotel in Oshkosh Wisconsin.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 5 Apr 2024
Dear randolph,Thank you for your kind feedback and are glad you found our hotel clean, quiet, and with a pleasant breakfast selection. However, we apologize for any inconvenience caused by the limited housekeeping and the unexpected charge for using the safe. Your comments are valuable to us, and we'll address these issues to enhance our guests' experiences. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and quiet stay! The room was clean and well put together! Staff was great and friendly
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Andrea,Thank you for your great feedback! Providing a clean and welcoming environment is our top priority, and we're delighted that you found our room well put together and our staff friendly and accommodating. It's wonderful to know that you appreciated the great area and the quiet atmosphere. We look forward to welcoming you back for another fantastic experience soon!Sincerely, Hotel Manager

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, we had a lot of fun on the pool!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Payton,Thank you for your great feedback. We're delighted to hear that you had a wonderful time at our hotel and enjoyed the pool! Providing a fun experience for our guests is our top priority, and we're thrilled that you had a great time. We look forward to welcoming you back for more memorable moments in the future!Sincerely, Hotel Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, adequate breakfast, easy access to Hwy 41.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Louise,Thank you for your fantastic feedback. We're thrilled to hear that you enjoyed your stay with us! Providing a clean and quiet environment, along with a satisfying breakfast, is important to us, and we're glad we could meet your expectations. Thank you for your positive feedback about our convenient location near Hwy 41. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, amenities
When I entered my room, it smelled horrible - like a septic system leak. There was an unflushed bowel movement in the toilet - which means the bathroom wasn't properly cleaned.
Response from Hotel Manager on 25 Feb 2024
Dear Guest,We apologize for the unsatisfactory experience you had during your recent stay. Your feedback regarding the unpleasant odor and cleanliness issues in your room is deeply concerning, and we sincerely apologize for any discomfort or inconvenience this may have caused. Please know that we take your comments seriously and will address these issues promptly to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable for a Quality Inn. Close to all Oshkosh events and UWO.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and comfortable during your stay. We're also glad that our convenient location near Oshkosh events and the University of Wisconsin-Oshkosh met your needs. We appreciate your feedback and hope to welcome you back for another comfortable stay in the future!Sincerely, Hotel Manager

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Nicole,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Myron

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 12 Feb 2024
Dear Myron,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

2/10 Terrible

jaye

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
this was an unfortunate stay. i booked a king room with a jacuzzi and the jacuzzi was out of order. we asked to switch rooms even if we had to pay more and were denied.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 7 Feb 2024
Dear jaye,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Anabel

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Anabel,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Elizabeth,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Monty

Liked: Staff & service
The hotel did not have a hot tub but some of the websites I went on said it did have a hot tub.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 30 Jan 2024
Dear Monty,Thank you for your kind feedback. We sincerely apologize for any inconvenience caused by the lack of a hot tub during your visit.We understand that some websites may have inaccurate information about our amenities, and we apologize for any confusion this may have caused. We appreciate your feedback, as it allows us to make necessary improvements and provide a better experience for our future guests. We have taken note of your comment and will work diligently to update our online listings to reflect the current amenities available at our hotel.Sincerely, Hotel Manager

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast of sausage, eggs, yogurt, muffins, waffles, coffee and juice. Mattresses on beds are new. Rooms are clean and quiet. Beds are comfy. Great pool and staff is very friendly and accommodating. Great for business or families!! Area is safe and close to highway. I’ll be back again!
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on 29 Jan 2024
Dear Timothy,Thank you for sharing your fantastic experience! We're thrilled to hear that you enjoyed our diverse breakfast offerings, comfy beds, and clean, quiet rooms. It's wonderful to know you found our staff friendly and accommodating, and that you appreciated the great pool. We look forward to welcoming you back for another enjoyable stay, whether for business or with your family.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 29 Jan 2024
Dear Richard, Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great clean hotel and affordable price
Was very happy with the cleanliness of hotel. Pool was great. Price was great and a good hot breakfast.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 23 Jan 2024
Dear Katherine,Thank you for sharing your positive experience! It's wonderful to hear that you were pleased with the cleanliness of the hotel, enjoyed the pool, found the price reasonable, and appreciated the good hot breakfast. Your feedback is valuable and can be helpful for other travelers looking for a positive stay. We hope to have the pleasure of hosting you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased should have stayed here other times. Really happy
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 23 Jan 2024
Dear Mary,Thank you for your great feedback. We're thrilled to hear that you had a positive experience during your stay! Thank you for sharing your satisfaction, and we appreciate your kind words. If your future travels bring you back to the area, we'd be delighted to welcome you again. We look forward to the opportunity to host you in the future!Sincerely, Hotel Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at many hotels and this ranks as one of the quietest. Not to mention cleanliness and friendly staff.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 19 Jan 2024
Dear Mark,Thank you for taking the time to share your positive experience! We're thrilled to hear that your stay with us was one of the quietest and that you found our hotel to be clean with friendly staff. Providing a peaceful and comfortable environment is important to us, and we appreciate your feedback. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

4/10 Poor

Alyssa

Disliked: Cleanliness, property conditions & facilities, room comfort
Wasnt impressed.
The shower was horrible, hardly any water pressure, could not make the water hotter. There was mold in the shower. No bathtub which was in the picture. Dog barking and woke me up. The night manager person stunk of Marijuana. The green wall was an atrocious color.
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on 17 Jan 2024
Dear Alyssa,We sincerely apologize for the numerous issues you faced during your stay. Your feedback is crucial, and we are actively addressing these concerns to enhance our guest experience. We appreciate your honesty and will work diligently to improve the water pressure, address cleanliness issues, and ensure a comfortable environment. Our apologies for the disturbances, and we will reinforce policies to prevent reoccurrence. We hope to have the opportunity to provide a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 16 Jan 2024
Dear Kirsten,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
The stay was great other than a few notes: - We were asked not to turn on the hot tub in our room because it was known to flood and damage the floor. As a business, shouldn't you just seal and fix it? At the very lease, mention in the booking that the hot tub is not available before someone pays for that room. This makes me worried about a mold issue in that room. - Continental breakfast was as average as it gets. When I got to the breakfast room around 8:15am, the lady at the front desk told me that she forgot to turn on the sterno heaters for the chafing dishes that were holding scrambled eggs and sausages. Keep in mind that breakfast started at 6:30am. That is a major concern for foodborne illness! Other than that, the beds were very comfortable and the hotel and room were clean.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 10 Jan 2024
Dear Jose,Thank you for sharing your feedback. We appreciate your insights and apologize for any inconvenience during your stay. We'll address the hot tub issue and work on better communication. Your concerns about breakfast are duly noted, and we'll ensure it's rectified promptly. We're pleased to hear you found the beds comfortable and the overall cleanliness satisfactory. Your satisfaction is our priority, and we hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy drive to UW Oshkosh, shopping, and restaurants.
Response from Hotel Manager. on 10 Feb 2024
Dear Kristin,Thank you for your great feedback! We're delighted to hear that our location made it easy for you to drive to UW Oshkosh, shopping, and restaurants. We appreciate your positive feedback and look forward to welcoming you back for another convenient and enjoyable stay in the future. Sincerely, Hotel Manager

2/10 Terrible

Superior Floor

Travelled with family
The room including the bathroom was extremely small. There was a man on property that was following our young girls, tried to reach out and touch one of them. We were moved to another room, and the police were called and he was asked to leave, but still set an uneasy feeling for our family. On Saturday afternoon the pool was closed so couldn't use it. Should have been offered some type of compensation. All in all, never stay there again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely, Hotel Manager

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 1 Jan 2024
Dear Joann,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 23 Dec 2023
Dear Andrew,Thanks for staying with us and for appreciating your stay with us by giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 19 Dec 2023
Dear Wendy,Thanks for staying with us and giving us a 6-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

colleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 18 Dec 2023
Dear colleen,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We were very satisfied with our short stay. The room was very nice and we did not feel cramped at all.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 18 Dec 2023
Dear Stephanie,Thank you for your great feedback. We're delighted to hear that you had a very satisfying stay and found the room spacious and comfortable. Providing a positive experience for our guests is important to us, and we appreciate your positive feedback. Sincerely, Hotel Manager

10/10 Excellent

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 15 Dec 2023
Dear Jared,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Tito

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 15 Dec 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

Shirley

Travelled with family
Liked: Amenities
The remodel.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Shirley,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear David,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Jennifer,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff friendly. The rooms were typical. The only drawback was the my room didn’t have a full length mirror.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Jody,Thank you for your stay. It's great to hear that you found our property clean with friendly staff. We appreciate your feedback about the room amenities, and we'll definitely take note of the need for a full-length mirror in certain rooms. We're always looking to improve our accommodations, and your input helps us do just that. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Melissa, Rapid River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Melissa,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

10/10 Excellent

dale

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear dale,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable for a great price. Breakfast was hot and filling.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Rebecca,Thank you for your wonderful feedback! We're delighted to hear that you found our hotel very clean and comfortable, especially at such a great price. It's fantastic that you enjoyed the hot and filling breakfast, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Free breakfast was very nice even on a Saturday morning.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear lee,Thank you for your great feedback. We're thrilled to hear that everything was perfect during your stay! It's great to know that you enjoyed the complimentary breakfast, and we're pleased that it met your expectations even on a Saturday morning. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Jevne, Grand Haven

Travelled with pets, Travelled with partner
Property was clean and offered a nice complimentary breakfast. Appreciated being able to have our dog with us. Manager of facility could not have been more helpful with our request unexpected change in our reservation. Great place.
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Jevne,Thank you so much for your positive feedback! We're delighted to hear that you found the property clean, enjoyed the complimentary breakfast, and appreciated the pet-friendly policy. It's wonderful to know that the manager was accommodating during an unexpected change in your reservation. We look forward to welcoming you and your dog back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Mike, Chana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable, staff are friendly and welcoming. No concerns with this property.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Mike,Thank you for your excellent review! We're delighted to hear that you found the room clean and comfortable and that the staff was friendly and welcoming. It's always wonderful when guests have a worry-free and enjoyable experience. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

patrick

Stayed 1 night in Nov 2023
Response from Hotel Manager. on 20 Dec 2023
Dear patrick,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Viv

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 30 Nov 2023
Dear Viv,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel Manager

8/10 Good

Joann

Stayed 1 night in Nov 2023
Response from Hotel Manager. on 20 Dec 2023
Dear Joann,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Hotel Manager

8/10 Good

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The property was kept up and the breakfast was nice The gentleman who checked us in was very nice and helpful. The only issue i had was that the pool was out of service. I understand things happen, but a phone call would have been nice. We promised the kids they could swim and at check-in we were past the allowable cancellation period, so we coukdnt go anywhere else.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 30 Nov 2023
Dear Sarah,Thank you for your kind feedback. We appreciate your positive comments about the well-kept property, the nice breakfast, and the helpful gentleman at the front desk. We sincerely apologize for the inconvenience regarding the pool being out of service and the lack of communication about it. We understand the disappointment it caused, especially with the anticipation from the kids. Your feedback is important, and we will review our communication procedures to ensure that guests are informed promptly about any facility issues. We hope to have the opportunity to provide you and your family with a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Sidnee

Liked: Amenities
Friendly, helpful, courteous staff. Clean rooms, quiet.
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 28 Nov 2023
Dear Sidnee,Thank you so much for your positive feedback! We're thrilled to hear that you had a pleasant experience with our friendly, helpful, and courteous staff. It's also great to know that you found the rooms clean and the environment quiet, contributing to a comfortable stay. We appreciate your kind words and look forward to welcoming you back in the future!Sincerely, Hotel Manager