Appenzell Folklore Museum Stein

The hotel/facility was as described, nothing special but fine, check-in was easy and simple, however I made a mistake when booking (e.g., selecting 1 adult per room rather than 2) which resulted in additional charges during check out. However, the additional charges removed the booking fees from Hotels.com which resulted in a higher open amount. I reached out to Alpine Lodge which they promptly responded but then stopped communicating and did not fix the error after 3 weeks. This resulted in me having to file for a credit dispute with my cardholder rather than getting a refund thorough Alpine Lodge directly. Please beware of any invoice from Alpine Lodge if booking through a third party, as they may also tried to have you pay the booking fees and not support you with a refund if you catch their behavior.

Everything was top of the line and well done. Clean rooms, delicious menu and attentive staff!