Appenzell Ausserrhoden Holidays

Staff was great. Conviently

*OVERVIEW* Beautiful hotel, you do get what you pay for. Beautiful room with an authentic feel but modern touches perfect design. Views are incredible and the location is breathless. *LOCATION* Beautiful location but you do have to pay for the train everytime you go to and from and you can’t get back to your vehicle without paying to get the train back down. Ideal for a short stay were you don’t need to leave the village. *FOOD* Restaurants are gorgeous, bars in the hotel too and breakfast was included in our stay and was a very good breakfast with some cooked options. *ISSUES* We paid a lot of money for our stay and yes the room was gorgeous and the views however there were some issues. Communication wasn’t the best we wasn’t told that we could be picked up from the train station and had to carry our bags all the way from the train station to the hotel in the pouring rain after we’d just got engaged. Which wasn’t the best. They did the room nice after engagement but this was not good will which I feel takes the appreciation away from the gesture it costs around £150 and they gave us prosecco when we’d paid for champagne. Also didn’t print all the pictures that had been sent only a select few. We paid full price for a spa hotel but the spa wasn’t spaaaaing. It was like a building site absolutely no tranquility. I was sat in the pool while I digger was driving past my view of the mountain over a hill of mud that should have been the gardens.

Great place to stay in Andermatt. We were in walking distance to everything. My kids loved the sofa bed. It was huge ! We were greeted by the manager who waited for us since we were stuck in traffic. Only downside was the train station which you could hear if you are a light sleeper.

A wonderful experience which is all to do with the location and the staff.