Americana Manhasset Mall

This hotel is a run down broken place. Only one elevator the entire week for 35 floors. The hotel packed the elevator over the weight limit to the point you don’t feel safe! I waited 2 hours for someone to come fix my air- in the 24th floor! Only after I stood at the front desk and complained til someone came. The towels were smaller than a normal bath towel and very worn- almost having holes in them. The rooms were so small you couldn’t close the drapes without climbing on the bed. Breakfast was ok. They at least had egg white patty. The staff was very nice, but the hotel itself was not good. I’m done with staying at Holiday Inn!!

The guest lounge on 2nd floor had two people sleeping in the room when I went to breakfast. One person was asleep on the couch...the other asleep in a chair. Not a good look.

Room was very small but staff were excellent and helpful. Convenient location