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"Room and staff were great but the food was terrible in 2 of their flagship restaurants"

"We had the most unforgettable stay at Fairmont Jaipur while celebrating our anniversary. From the moment we arrived, we were treated like royalty. The hospitality was beyond exceptional and made our special occasion feel truly magical. The team went above and beyond to honor our anniversary with a beautifully decorated room filled with balloons and fresh flowers. The romantic setup was breathtaking, and the rose-filled bathtub was such a luxurious and thoughtful touch—it completely elevated the experience. Every detail felt carefully planned, and the staff made us feel so warmly welcomed and genuinely cared for throughout our stay. It wasn’t just a hotel visit—it felt like a once-in-a-lifetime celebration. Fairmont Jaipur made our anniversary unforgettable, and we are so grateful for the memories created there. Highly recommend for anyone looking to celebrate a special occasion in true luxury."

"The hotel was located close to the Amber Fort. The staff was respectful and attentive. The breakfast was not included but we purchased it and felt it was good. The pricing was higher than listed in the Expedia property details. The room. was comfortable. Just make sure to keep a card in the alot by the door so the AC dies not turn off."

"Absolutely unacceptable and deeply disappointing experience. This hotel is currently undergoing renovation, yet there is no transparency or effort to manage guest expectations. The temporary arrangements on the first floor are chaotic and severely compromise the quality of stay. The staff across the property is shockingly rude, unprofessional, and completely lacks basic customer service skills. At breakfast, the situation was nothing short of a mess — no proper greeting, no coordination, and no sense of hospitality. It felt like the team had no training whatsoever. The most appalling experience was at Zeest Skybar. The restaurant manager’s behavior was outright arrogant, dismissive, and blatantly unfair. She enforced rules selectively — claiming weather restrictions for indoor seating, while allowing certain guests (notably those smoking) to occupy premium outdoor areas. This kind of biased and inconsistent behavior is unacceptable and reflects extremely poor management standards. Room service was equally frustrating, with delays exceeding 30 minutes and zero accountability. The staff was indifferent, unresponsive, and clearly untrained to handle even basic guest requests. Overall, this was a terrible and frustrating stay. The hotel fails on fundamental hospitality standards — professionalism, fairness, and service. I will not be returning and would strongly caution others before booking here. The only redeeming aspects were the early check-in, late checkout, and that t"

"Amazing Stay, I almost did not want to leave. From the friendly staff to the delicious hot meals. Access to all the amenities was also a major highlight. Highly recommend for your stay in Jaipur."

"The property is good Ruined our overall experience, the hospitality and service were extremely disappointing and fell far below what I would expect from a property of this standard It started with the key card not working for a room, and even after notifying the front desk we had to wait outside for ~30 minutes with kids. The cart services are not able to handle the load as the numbers don't match with the guests (275 rooms, 17 carts ). Room services were taking 1.5 hours to deliver even small things. Throughout my stay, the staff generally came across as indifferent and unresponsive. Basic requests took a long time to be acknowledged or fulfilled, and there was very little sense of ownership or courtesy in the way issues were handled. Even after following up multiple times, there was no proactive effort to communicate, apologize, or make the experience better. Because of this, the overall stay, which could have been excellent given the quality of the property, ended up being frustrating and far from satisfactory. The contrast between the good infrastructure and poor hospitality was stark. The staff was busy attending wedding guests and they even mentioned that its not ideal to book during weddings. Stay away from this property."

"Great"

"Extraordinary property. Classic Indian architecture and ornate decor. New modern rooftop bar - delicious botanical cocktails. Very good breakfast buffet. And beyond all else is the attentive service from a friendly and helpful staff. And I mean round the clock top notch service. We left wondering if we would ever be able to do anything for ourselves again. "

"There was not enough staff within the building. Overall the property is small and the pictures online make it seem like a much fancier nice property. I would rate it a low 4 star hotel. It’s clean and the food was good. The dosas were excellent every morning. Their in room dining was also great. The towels were rough and old. "