Altes Zollhaus

We booked two superior apartments, told to be modern and have a great view. They were also said to be on the first floor, according to their own website. When we arrived, we were assigned two completely different apartments. One on the ground floor, with a view of bushes and people passing by just outside the windows. And with really dirty carpets.. and the other one was on the third and topmost floor, hot as hell when we arrived, and with a good view if you opened the roof window and leaned out just in the right angle. Both were dirty and absolutely nothing like the pictures and descriptions online. We were really, really disappointed as we had looked forward to this stay. We also told the man in the reception that one of the curtains were missing in the downstairs apartment. He said he would come check it out, as people could walk by and look straight at the beds if they wanted to. But he never showed. So we had to cover it with a bedsheet. The only positives were good beds and an ok breakfast.

The hotel is very well equipped and the staff were courteous and helpful. My personal criticism is the rooms are poorly soundproofed and having the Gym on the top floor is not the best option. I could hear every dropped dumbbell. Such a shame as the location is great.