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Reviews of Ramada by Wyndham Alpena

3 out of 5
Ramada by Wyndham Alpena
1000 US 23 North, Alpena, MI

Reviews

7.2

Good

Rating 10 - Excellent. 261 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 213 out of 1002 reviews" "
Rating 4 - Poor. 133 out of 1002 reviews" "
Rating 2 - Terrible. 89 out of 1002 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Laura GM on 20 May 2024
Good Morning Charles,Thank you for saying with us, and thank you for the great score. Hope to see you again. Safe travels

8/10 Good

Lynette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Laura GM on 20 May 2024
Good Morning Lynette,Thank you for staying with us, and thank you for the great score. Safe travels

6/10 Okay

Richard

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Noisy pool activity from our room until 11:00 pm. Customer should be offered quieter room location on check in
Stayed 2 nights in May 2024
Response from Laura GM on 13 May 2024
Good Morning Richard,I apologize that your stay wasn't what you expected. Our pool is located in the middle of our Hotel and closes at 11pm. We would have gladly moved you to a different room if this room was too noisy. Safe travels

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in process clean spacious room. The pool area is great especially if you have kids
Stayed 1 night in May 2024
Response from Laura GM on 13 May 2024
Good Morning Scott,Thank you for stating with us, and thank you for the great score. Hope to see you again soon. Safe travels

10/10 Excellent

William A., Trenton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is even better. Rooms are being updated
Stayed 3 nights in Apr 2024
Response from Laura GM on 3 May 2024
Good Morning William,Thank you for staying with us, and a big thank you for the great score. Yes, we are renovating the Hotel.. And there is a lot more to come. Safe Travels

6/10 Okay

Kurt

Disliked: Staff & service
Check in clerk was rude.
Stayed 2 nights in Apr 2024
Response from Laura GM on 23 Apr 2024
Good morning Kurt,Thank you for staying with us. I will look your reservation up to see what agent checked you in and talk to them. I do apologize for any inconvenience this might have cause you. Safe travels

8/10 Good

Anna

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
i stay here for work, only complaint is the pillows smell sour.
Stayed 3 nights in Mar 2024
Response from Laura GM on 15 Apr 2024
Good Afternoon Anna,Thank you for staying with us, and thank you for the great score. Safe travels

6/10 Okay

Tonya

Travelled with family
Liked: Staff & service, property conditions & facilities
Arcade was great, restaurant was great.
Stayed 1 night in Apr 2024
Response from Laura GM on 10 Apr 2024
Good Evening Tonya,Thank you for staying with us. Also, I'm happy to hear you enjoyed to Arcade and our bar and grill. Safe travels.

8/10 Good

Roger

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I stayed on a Monday evening and the Inn only had a few customers. I will be 80 years old in 4 months. Our room required walking to the elevator which is not near the Inn entrance. Once I exited the elevator we had a very long walk to our room. The only juice available for breakfast was grape juice. No breakfast meats were prepared.
Stayed 1 night in Apr 2024
Response from Laura GM on 10 Apr 2024
Good Morning Roger,I'm sorry your stay wasn't what you expected. The elevator is right next to door number #1. We are in the middle of renovations to make our Hotel even nicer for our guests, so I do apologize if you had to walk a little ways to your room. And rest assure, I will be getting ahold of the proper person for breakfast as well.Safe travels

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Laura GM on 29 Apr 2024
Good Morning Ashley,Thank you for staying with us. and thank you for the great score, Safe travels

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and efficient. Hotel room was clean and spacious. We had a big truck with a trailer and it was very easy to park.
Stayed 1 night in Apr 2024
Response from Laura GM on 8 Apr 2024
Good Afternoon Nancy,Thank you for staying with us, and thank you for the great score. Safe travels

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from Laura GM on 5 Apr 2024
Good Morning Leslie,I'm sorry to see that your experience at the Hotel wasn't what you expected. Please call me so we can talk about what you were not happy with so we can improve.safe travels

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice pool arcade area, outside back had tons of cigarettes, wrapers, and just dirt no mulch
Stayed 1 night in Mar 2024
Response from Laura GM on 3 Apr 2024
Good Morning Heath,Thank you for staying with us and that you for the great score. I will get the other matter done as well. Safe travels

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Laura GM on 2 Apr 2024
Good Morning Christine,Thank you for staying with us, and thank you for the great score. Hope to see you again. Safe travels

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2024
Response from Laura GM on 23 Apr 2024
Hi Thomas,Thank you for staying with us, and thank you for the great score. We hope to see you again. Safe travels

2/10 Terrible

Jillian, North Tonawanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Laura GM on 27 Mar 2024
It looks like you didn't have a good stay with us. Please give us a call and let us know the problem so we can talk to the proper department head. Safe travels

6/10 Okay

Brandon

Stayed 2 nights in Mar 2024
Response from Laura GM on 15 Apr 2024
Good Afternoon Brandon,Thank you for staying with us. Safe travels

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only got to get 5 hours of sleep, but was very comfortable.
Stayed 1 night in Mar 2024
Response from Laura GM on 25 Mar 2024
Good Morning Brian,Thank you for staying with us, and thank you for the great score. Safe travels

6/10 Okay

Audette

Travelled with family
Liked: Cleanliness, staff & service
Pool area way to cold
Stayed 1 night in Mar 2024
Response from Laura GM on 21 Mar 2024
Good Morning Audette,Thank you for staying with us, and I will talk with our maintenance team to see about the temp in the pool area.Safe travels

2/10 Terrible

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I moved the night stand and found a bunch of big crumbs on the floor. Unbelievable!!!
Stayed 1 night in Mar 2024
Response from Laura GM on 18 Mar 2024
Good Morning Margaret,I want to apologize for the crumbs under your night stand. Rest assure I will get ahold of the proper person so this doesn't happen again. Safe travels

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area
Stayed 1 night in Mar 2024
Response from Laura GM on 4 Mar 2024
Good Morning Kimberly,Thank you for staying with us and thank you for the great score. We hope to see you again. Safe travels

6/10 Okay

Mitchell

Stayed 2 nights in Feb 2024
Response from Laura GM on 21 Mar 2024
Good Morning Mitchell,Thank you for staying with us. Safe travels

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Laura GM on 23 Feb 2024
Good Morning Stephanie,Thank you for staying with us. Safe travels

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Laura GM on 22 Feb 2024
Good Morning Angela,Thank you for staying with us, and thank you for the great score. Safe travels

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked this hotel as a three day weekend getaway. I knew that it would be older and outdated. I thought that I was booking a suite, as in two bedrooms or something similar. However, although Expedia listed my room choice as sleeping five guests, the room only had one small twin bed. I was told people rented it for parties, not necessarily to sleep in. Damian at the front desk quickly changed my room to king unit with a sofa sleeper. I wanted a bigger room, but it worked out fine. Thank you Damian. We were able to change into out swim suits and head to the pool. I really liked their pool area, but the air temperature was a bit cold. The pool and hot tub were warm enough though. The problem came when we were returning to our room and the guests next door decided they needed to block our door with a birthday party table. Not the hotels fault. There were actually several parties going on around us that night. So I would not recommend this hotel if you enjoy quiet. But the parties were all done well before midnight. We also liked all of the arcade games that they had. My twelve year old loved it! My husband and I enjoyed a few drinks at there onsite bar. Decent prices, and the bartender was very friendly. Breakfast was a bit disappointing. No hot food, just a sad selection of poptarts are cereal. Like most places, they can not find dependable people to work. Overall we enjoyed out mini trip. The staff is great!
Stayed 2 nights in Feb 2024
Response from Laura GM on 22 Feb 2024
Good Morning Susan,I'm so happy my staff could accommodate you on your room. Yes, our Murphy rooms have one standard size bed ( double bed) in them with a pull out sofa.I'm sorry for the other guest putting their table near your sliding doors. I'm glad your 12 year old son enjoyed the arcade, and you and husband enjoyed Sneakers. I want to apologize for not having our hot breakfast when you were here. Our cook was sick :(I hope you give us another try, we are in the middle of remodeling our Hotel as well. Safe travels

6/10 Okay

Robert

Travelled with family
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Laura GM on 19 Feb 2024
Thank you for staying with us.

6/10 Okay

Tammy

Travelled with family
Disliked: Room comfort
Mediocre stay at best
We chose a pet friendly room, surprise at check in when we were told it would be $25 fee. This is not listed on their website. The beds are hard and noisy. Water wouldn’t drain out of the tub. And to top it all off, very limited breakfast because their cook didn’t show up. We chose this hotel for the added value of breakfast for 3 people to get dry bagels, and wrapped in Saran Wrap pop tarts.
Stayed 1 night in Feb 2024
Response from Laura GM on 19 Feb 2024
I'm sorry your stay wasn't what you expected. On our website it does say we have pet rooms for an additional fee. I will talk to the person in charge of your other complaints so this won't happen again. As for breakfast, I apologize for that inconvenience, but our cook called in sick. Safe travels

6/10 Okay

Max

Stayed 2 nights in Feb 2024
Response from Laura GM on 16 Feb 2024
Good morning Max,Thank you for staying with us. Hope to see you again.Safe travels

8/10 Good

Stephanie Groshko

Liked: Staff & service
Decent Spacious Lodging in Alpena
Stayed 6 nights in Feb 2024
Response from Laura GM on 15 Feb 2024
Good Morning Stephanie,Thank you for staying with us and thank you for the good score. We hope to see you again soon. Safe Travels

8/10 Good

Katelyn

Stayed 1 night in Feb 2024
Response from Laura GM on 8 Feb 2024
Good Morning Katelyn,Thank you for staying with us, and thank you for the good score. Safe travels

8/10 Good

steve

Travelled with family
Stayed 1 night in Jan 2024
Response from Laura GM on 23 Jan 2024
Good Morning Steve,Thank you for staying with us, and thank you for the great score. Safe Travels

4/10 Poor

Ken

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No shuttle, restaurant closed, cold in pool area!!!!
Stayed 1 night in Jan 2024
Response from Laura GM on 23 Jan 2024
Good Morning Ken,I'm sorry your stay wasn't what you expected. Rest assure I will be getting ahold of the proper people to get these complaints looked at. Safe travels

10/10 Excellent

Thomas, Royal Oak

Stayed 1 night in Jan 2024
Response from Laura GM on 8 Jan 2024
Our team would first like to thank you for your five star review. We are delighted to see your stay went wonderful with us. Thank your for staying with Ramada in Alpena.

6/10 Okay

Michael, Petoskey

Business traveller
Strong chlorine odor from pool. Bathroom lighting dim. On site restaurant closed.
Stayed 3 nights in Jan 2024
Response from Laura GM on 8 Jan 2024
Thank you for taking the time to leave us a review Michael. Our team would first like to apologize about having our bar and grill closed upon your arrival. Unfortunately due to short staffing issues the bar and grill was closed. In any of your future stays we hope to be able have the bar and grill open for you and a room farther from the pool to eliminate the odor of chlorine. Thank you again for leaving our team a review and staying with Ramada in Alpena

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent and I didn't have any problems with anything as I have family in Alpena and they helped me out getting around the town
Stayed 3 nights in Jan 2024
Response from Laura GM on 8 Jan 2024
Thank you for your wonderful five star review Charles! We appreciate you taking the time to let our team know how your stay went. We appreciate you staying with us here at Ramada in Alpena.

8/10 Good

Green

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars from me.
Stayed 1 night in Dec 2023
Response from Laura GM on 27 Dec 2023
Thank you for staying with us. and thank you for the great score. Safe travels

2/10 Terrible

Catherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I found a cockroach in room 144 they had us moved quickley
Stayed 1 night in Dec 2023
Response from Laura GM on 26 Dec 2023
Good Morning,I'm sorry your stay wasn't up to your standards. We looked into the bug and it was some kind of beetle.I'm happy to hear our front desk agent got you moved quickly. Safe travels

8/10 Good

Green

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Laura GM on 26 Dec 2023
Thank you for staying with us, and thank you for the great score. Safe travels

10/10 Excellent

Beth, Holland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, room was clean, pool and hot tub was nice.
Stayed 2 nights in Dec 2023
Response from Laura GM on 18 Dec 2023
Hi Beth,Thank you for staying with us and thank you for the great score. Safe travels

8/10 Good

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
When we got our electronic card, we had to return to the office bc our keys wouldn't let us in! Same with our room key, only 1 of the 2 keys would let us in! I think its time to upgrade your system. The comp. bar of soap was no bigger than my Thump, "Cheap" and there was only 1. I went out an bought my own. I should get reimbursed! Price, location made it a good deal for us. We enjoyed our stay but next time i'm looking at other options.
Stayed 2 nights in Nov 2023
Response from Laura GM on 30 Nov 2023
Hi Vickie,I'm sorry for the inconvenience you had with the door keys. We usually don't have any problems with them. And the bar of soap is standard size soap for Hotels. Thank you for staying with us. Safe travels.

8/10 Good

Michael

Stayed 5 nights in Nov 2023
Response from Laura GM on 18 Dec 2023
Hi Michael,Thank you for staying with us, and thank you for the great score. Safe travels

4/10 Poor

Sookyeon

Liked: Staff & service, amenities
Disliked: Cleanliness
Not so clean
Stayed 1 night in Nov 2023
Response from Laura GM on 24 Nov 2023
Thank you for your input. I will look into this so this doesn't happen again. Safe travels

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, amenities
Staff were nice. The place has been here for a number of years and so it is getting a little long in the tooth. Our visit was quiet this time and we enjoyed it. The room had everything that we needed. The breakfast was better than we expected.
Stayed 1 night in Nov 2023
Response from Laura GM on 20 Nov 2023
Good Morning Kevin,Thank you for staying with us, and thank you for the great score. Safe travels

10/10 Excellent

Summer

Stayed 1 night in Nov 2023
Response from Laura GM on 18 Dec 2023
Hi Summer, Thank you for staying with us and thank you for the great score. Safe travels

8/10 Good

Bouldrey

Stayed 1 night in Nov 2023
Response from Laura GM on 17 Nov 2023
Thank you for staying with us, and thank you for the great score. Safe travels

2/10 Terrible

Jason, Grand Rapids

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like a pop tart for breakfast on a Monday or Tuesday - then this place is for you. If don’t want to unwind with a drink or food in the advertised restaurant, you’re in luck. Bar was closed.
Stayed 1 night in Nov 2023
Response from Laura GM on 13 Nov 2023
I want to apologize for the inconvenience of us not having our Bar open due to staffing issues. Safe travels

8/10 Good

Jared

Stayed 4 nights in Oct 2023
Response from Laura GM on 29 Nov 2023
Hi Jared,Thank you for staying with us and thank you for the great score. Safe travels

4/10 Poor

Jessie

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Wouldn’t allow check in at 2:50 pm. Dirty room, bathroom. Pool towels not stocked.
Stayed 1 night in Nov 2023
Response from Laura GM on 6 Nov 2023
Hi Jessie,I want to apologize for any inconvenience you may have had. Rest assure, I will be talking to the appropriate manager so this doesn't happen again. Safe travels

6/10 Okay

Jeremy

I was lured in with the promise of free breakfast, and was created with a “no hot breakfast” sign in the morning…
Stayed 1 night in Nov 2023
Response from Laura GM on 6 Nov 2023
Good Morning Jeremy,I want to apologize for the inconvenience of us not having our "free" hot breakfast. We have been having staffing issues, but we did have a continental breakfast for your stay. Safe travels

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service
Condition of the room needed upgrade.
Stayed 1 night in Oct 2023
Response from Laura GM on 6 Nov 2023
Good Morning Loretta,Thank you for staying with us. We are in the middle of renovating our Hotel.