Lots of positives such as lovely room and balcony, comfortable beds, clean, great position, etc., But not pleased with the following;
1) Breakfasts - supposed hot food consistently cold and waiting 10 minutes for a fried egg in a 4**** hotel isn't on.
2) finding on arrival that there was a €3 per night extra charge for a safe lock! If we book a 4* hotel we expect this to be included since it's a room booked with a safe (why would we look for a room with a safe and then not use it?) Rediculous profiteering.
3) on leaving the hotel and trying to get our €30 deposit back for the safe lock, we were informed that unless we had the copy of the sheet of paper she had confirming we'd paid it, etc. and even though we were returning the safe lock, we couldn't have our deposit back. It wasn't till l said I'd want to see the manager, or keep the safe lock she suddenly changed her tack and said she could call the person on duty when we arrived to confirm it. Upshot of it all, we got our monies back but why on earth all the Hassel. Left a bad taste in our mouths, that's for sure. Staff should be encouraged to try and be as positive as they can be at this trying time but this young lady seemed to want to make it as difficult as possible for us to have our deposit back. So short sighted since we only live 2 hours or so away and would have been positively disposed to return to the hotel, but, her intransigence stating hotel policy to support her attitude means we won't be returning.