Allen Pond Park

This hotel is pretty well located and maintained, however, the check-in staff mentioned that breakfast was included when I checked-in. The next morning we go to breakfast and told about the offerings, then a second staff member comes after we start grabbing food demanding for vouchers. Since we were also asked to pay nearly $70 at check-in after prepaying the room, we weren't clear what she's talking about, no manager was available, and we just left breakfast. This also happened to another guest who was at breakfast at the same time. After asking what the $70 charge was about, the front desk said it's for Wi-Fi and other "amenities" offered by the hotel. Given that we got no housekeeping the next day or other "amenties" this charge seems rather criminal.

always wonderful

The building itself is gorgeous. The cafe and the cafe staff as well as the doormen are very friendly and respectful. The check- in people: cold, detached, bordering on unprofessional. Did not feel Welcome. Even though I’ve been a repeat guest at Riggs l will not return. I like feeling welcomed and appreciated for being a supporter and an important part in the ecosystem. Hotel Riggs is not it. (Also, after the fact item: hotels.com let me know last night that as a VIP apparently I was supposed to be given the option of a free room upgrade, which never happened). Very disappointed. Will not go back.