Very nice and friendly staff. Easy check in and out. The only thing was, and it has nothing to do with the hotel, is taxi service. We weren't able to book a taxi that would pick us up from the hotel to Lagoa as the taxi center wouldn't take the booking, had to walk 4km at 4 am... As I said this has nothing to do with the hotel, staff was extremely helpful with that, one receptionist even offered to organise his friend to give us a lift.