Thank you for taking the time to review our hotel and it is also delighted to read that you apreciated the cleanless of the room. But, for sure, it makes us sad to hear your comments regarding some services experienced. Regarding your room category, you did not reserve a Grand Suite, you booked a Medium River Room. Of course, we want to apologize if the room certainly did not meet your standards. We feel very sorry that you didnt get in touch with us during your stay as we could have informed you that the shower stall is movable, so you can adjust it manually and our glass amenities were choose for sustainable reasons. We prefer glass over plastic and the glass is a safety glass it does not brake into smaller pieces. We apologize of course if this made you feel uncomfortable. Regarding our bartender we want to apologize as it as our Trainee who worked during your stay and that he did not reach the standard we aim for. We would love to have the opportunity to show that we know how to do it better. Your Grand Team

Dear Mr. Lee, Good afternoon from the Grand House. First of all we would like to thank you for share your experience with us and you can´t imagine how unhappy we were when we read your feedback. We must admit that this is a completely new experience for us to read that our guests left us disappointed and you were not able to enjoy the Grand Style in our Grand House. And we really hoped to convince you to live Great Moments with us at our House and at our Beach Club, but it seems we couldn't. We completely understand that you were disappointed at the arrival, because in your expectation the standard of Relais & Chateaux is that all Suites should have a bathtub and you were even expecting a Suite with bathtub and balcony. Therefore, we did not meet the R&C Standard from your point of view. Well, the Grand House is a historic building, all rooms are different, and we just do have 1 Suite with Bathtub and it was unfortunately occupied and if you see well in the description there is not mentioned the balcony nor the Bathtub, just the walking shower. But anyway, the picture from this Suite with the bathtub is shown as well in the pictures of this category, like both other Suites and this leads you to create a wrong expectation and again …that is not our aim, we love to see our guests happy, because our slogan is Ain´t life Grand. We really have done all efforts to keep you comfy as possible and we know that we could not help you at this point, but we hope could help all the readers to build their own opinion.

Dear Michelle, On behalf of the entire Grand House Team thank you for your comment. We are truly happy to know that you have enjoyed our Grand hospitality and the exceptional service provided by all our team members. We always aim to surprise our guests positively and satisfy them at all levels. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. We look forward to meeting you for another Grand Stay.

Dear Mr. Timothy, On behalf of the entire Grand House Team thank you for your comment and also for the pictures. We are truly happy to know that you have enjoyed our Grand Style. That is it! We stand out by our intimate size, privilege location, magnificent history and architecture, character-steeped décor and a wonderful mix of people that loves to care & serve our guests and we were proud to hear that we achieved this in your stay. We hope to see you soon in a house that is also yours, in the most southwestern corner of Portugal, in Vila Real de Santo António.

Dear John, Thanks for the awesome review! We work hard to meet expectations like yours, and we’re very happy to hear we hit the mark for you. Thank you so much for your comprehension and for being so understanding of this situation COVID-19 pandemic, and so we're limited to some restrictions. At this time, our number one priority is the health and safety of our guests. On behalf of our team thank you & we look forward to welcoming you soon at our hotel and Beach Club.

Dear Mr. Anthony, Thank you in advance for taking the time to make such a good opinion about Grand House. We are truly happy to know that you have enjoyed our Grand hospitality and style. The Grand House Team hopes to welcome you again soon for one more Grand Stay.

Dear Guest, Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. Grand House is in a beautiful and perfect area for our guests to relax and escape from everyday life, so our goal is always to try to make our guests spend a wonderful time with us, to relax and enjoy our Team and the best of the region. We hope to welcome you again soon for more Relaxing and Grand Moments in Grand Stay.

Dear Indre, It is a pleasure to read such positive feedback about your stay, and we are truly happy to know that you have enjoyed our hospitality and service provided by our team members. We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you for sharing such a detailed review from your experience.The Grand House Team looks forward to welcoming you again for another Grand Stay.

Dear Guest, We are pleased to read such positive feedback from your stay! Our staff works hard every day to provide our guests with high quality and excellent service. We aim to provide a truly unique experience, using a touch of Grand architecture and design, but also the warm and sincere smiles of our team to make you always feel at HOME and welcomed! We are thrilled that we were able to exceed your expectations. So, we look forward to seeing you for another Grand Stay with us and we wish you all the best! Thank You!

Dear Mr. Charles, Thank you so much for having chosen the Grand House for this such special date… and start the new year with the Grand House Family & Friends. Our Team and Management works hard every day to provide all our guests with hight attentive quality and extra(S)mile Service. We wish all our guests to be happy and what we do, we do with love, passion and your recognition is of great value for all of us. But above all, we wish to offer the maximum value to every detail. We hope you could start the new Year with Grand Energy and unforgettable Memories and Smiles and a Great Step into 2020. Looking forward to your visit again. Our Home is your Home.

Dear Mrs. Margaret, It is a great pleasure to read such positive feedback of your stay, and we are truly happy to know that you have enjoyed our Grand hospitality, food, beach house and the exceptional service provided by all our team members. Grand House aims to server a bespoke luxury boutique hotel personalized detailed service. We stand out by our intimate size, privilege location, magnificent history and architecture, character-steeped décor and a wonderful mix of people that loves to care, serve our guests. Our Décor full of charm was thanks to our Grant Team and our Decorators and Designers. We are looking forward to welcome you back again to the Grand House for another Grand Special occasion and our Home is now Your home in Vila Real de Santo António too! Sunny regards