All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 382 out of 1002 reviews" "
10 - Excellent
382
Rating 8 - Good. 356 out of 1002 reviews" "
8 - Good
356
Rating 6 - Okay. 137 out of 1002 reviews" "
6 - Okay
137
Rating 4 - Poor. 71 out of 1002 reviews" "
4 - Poor
71
Rating 2 - Terrible. 56 out of 1002 reviews" "
2 - Terrible
56
8.2/10
Cleanliness
8.6/10
Staff & service
7.6/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
4/10 Poor
Matt
Travelled with family
12 May 2024
Had major elevator problems. Only one elevator worked. Tile Floor in elevator was cracked. Other elevator was closed. Working elevator made loud noises and you were often stuck on floors 20 minutes. Breakfast was okay - would’ve liked more choices than 2 main choices. Staff was nice and understanding. Lobby needed floor cleaning and looked dirty.
Matt
Stayed 1 night in May 2024
Response from EMILY on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future
Did not know animal friendly was not appetized appetized
Harold
Stayed 1 night in May 2024
Response from EMILY on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On the front first page of the Expedia website clearly states Pet Friendly. We apologize if you did not see it or read it, but we do advertise as a pet friendly hotel. We do keep pets limited to the first floor.
6/10 Okay
Hunter Longley
Business traveller
6 May 2024
Liked: Staff & service
The hotel could use some updates. The elevators stopped working during my stay and we had to use the stairs to the exterior of the building.
Hunter Longley
Stayed 4 nights in Apr 2024
Response from EMILY on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
There was a child above me that was running and jumping throughout the night. I called the front desk at 11:30pm and they didn’t seem interested that I was calling to complain. The child continued despite my complaint. When I went to leave the next morning I went to the elevators which apparently weren’t working. I had to carry my suitcase and belongings down the stairs for four flights. The staff didn’t offer any apologies for any of the inconveniences. I will not stay here again.
Shawn
Stayed 1 night in May 2024
Response from EMILY on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
6/10 Okay
Fabio
Business traveller
1 May 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and old
Fabio
Stayed 1 night in Apr 2024
Response from EMILY on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Cynthia
26 Apr 2024
Cynthia
Stayed 1 night in Apr 2024
10/10 Excellent
John
25 Apr 2024
Liked: Staff & service
John
Stayed 1 night in Apr 2024
Response from EMILY on 27 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
6/10 Okay
Yahne
23 Apr 2024
Liked: Staff & service
Yahne
Stayed 2 nights in Apr 2024
Response from EMILY on 25 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations
8/10 Good
Shacoria
Business traveller
23 Apr 2024
Liked: Cleanliness, staff & service
Stayed for four days and one elevator out of two didn’t work the entire time. Good thing my room wasn’t as high up so I could take the stairs. Overall no other complaints
Shacoria
Stayed 4 nights in Apr 2024
Response from EMILY on 25 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future. Thank you for bearing with us through 1 elevator being down
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
The elevator was broke. The hotel has more than 5 floors and only one elevator. We waited many times.
Charles
Stayed 2 nights in Apr 2024
Response from EMILY on 25 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
6/10 Okay
Amel
20 Apr 2024
Amel
Stayed 2 nights in Mar 2024
Response from Emily on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations
6/10 Okay
John
19 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
Dirty, smelled, everything for breakfast was sticky
John
Stayed 1 night in Apr 2024
Response from EMILY on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
8/10 Good
Stacey, Midlothian
Business traveller
19 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
The property is old and rundown. BUT, the rooms are recently renovated, very clean, fresh and accommodating. I would definitely stay here again.
Stacey
Stayed 2 nights in Apr 2024
Response from EMILY on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Right off the highway, so it was convenient. Breakfast buffet was decent ( eggs, bacon or sausage, waffkes, danish, fruit, yogurt). Cabt beat it for the price. Would stay here agsin when we visit our son
William
Stayed 3 nights in Apr 2024
Response from emily on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
6/10 Okay
Terrance
Travelled with family, Business traveller
9 Apr 2024
Liked: Staff & service
Was in 910 and 912 was a loud night
Terrance
Stayed 1 night in Apr 2024
Response from emily on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
6/10 Okay
Harikrishna
8 Apr 2024
Liked: Staff & service
Bathroom showers problem
Harikrishna
Stayed 3 nights in Apr 2024
Response from Emily on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sandy goralskiGM
Property was clean. Parking area around the hotel was well lit up. The breakfast area is small and a bit too packed in with tables. The food selection was good but the waffle maker always seem to have a long line.
Susan
Stayed 2 nights in Mar 2024
Response from Emily on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
10/10 Excellent
Michael
7 Apr 2024
Pleased immensely with my check in and stay. Breakfast was great!!!!
Michael
Stayed 1 night in Apr 2024
Response from Emily on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Poorly renovated small rooms, good attentive staff but the sheets felt they had been cleaned many days before our visit, maybe the room sat empty for too many days, it felt stale
Ivan
Stayed 2 nights in Apr 2024
Response from EMILY on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.
8/10 Good
Cecilia
28 Mar 2024
Liked: Cleanliness, staff & service
Cecilia
Stayed 1 night in Mar 2024
Response from Emily on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.
Very nice facility. Staff super friendly. Good breakfast. Close to metro but difficult to get to.
Richard
Stayed 2 nights in Mar 2024
Response from Emily on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. We hope to see you again soon.
The bacon was like grease sticks. The breakfast was very suspicious, it was hair in the eggs from the man's beard who was cooking. He didn’t have on a mask or chef wear. They were very unsanitary. The shower water didn’t heat up at all in my room but the sink water did get hot. The elevator made rattling noises as it went up and down. However, Ms. Hope at front desk was very polite and my room was clean.
Tyeisha
Stayed 3 nights in Mar 2024
Response from Emily on 24 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We would like to remind you that our front desk was/is open 24hrs for all of your questions, comments and concerns. You stayed with us for 3 nights and did not mention any of these things to our front desk staff, maintenance or their managers. Please, if you any issues with your room, staff, cleanliness or the property itself we do ask that you inform us immediately so we have a chance to fix or accommodate you and not wait until you depart and then inform us of your issues on your review.
8/10 Good
David
Travelled with family, Travelled with family and small children
24 Mar 2024
Liked: Staff & service
This is a decent play to stay, it not a luxury hotel but clean and not to expensive but a decent breakfast.
David
Stayed 1 night in Mar 2024
Response from Emily on 24 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
8/10 Good
Matthew
18 Mar 2024
Matthew
Stayed 3 nights in Feb 2024
Response from EMILY on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
6/10 Okay
Marianne
Travelled with partner
18 Mar 2024
Liked: Cleanliness, staff & service
Average hotel.
Marianne
Stayed 1 night in Mar 2024
Response from emily on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
6/10 Okay
Gabriele M
17 Mar 2024
Gabriele M
Stayed 2 nights in Mar 2024
Response from EMILY on 7 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. We hope for another opportunity to host you in the future.
8/10 Good
Robert
17 Mar 2024
Liked: Cleanliness, staff & service
Robert
Stayed 1 night in Mar 2024
Response from emily on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Lee
14 Mar 2024
Liked: Cleanliness, staff & service
Not a bad place for the price. The road noise is a little loud but bearable. I just needed a place to sleep so it suited my needs.
Lee
Stayed 2 nights in Mar 2024
Response from Emily on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
The gentleman who handles the breakfast area did an awesome job of keep the food available the the tables clean.
Marcie
Stayed 3 nights in Mar 2024
Response from Emily on 15 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Sean
Travelled with family, Travelled with family and small children
13 Mar 2024
Free parking and access to room early. Rooms overlook 95 so they are loud most of the time. Water pressure in the bathrooms is sub-standard
Sean
Stayed 1 night in Mar 2024
Response from EMILY on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
8/10 Good
Sanije, Staten Island
10 Mar 2024
Liked: Cleanliness, staff & service
Sanije
Stayed 3 nights in Mar 2024
Response from EMILY on 13 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
Allan
19 Feb 2024
Allan
Stayed 1 night in Feb 2024
Response from Emily on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
Response from Comfort Inn & Suites Staff on 24 Feb 2024
THANK YOU FOR YOUR VALUABLE FEEDBACK
8/10 Good
Jackie
26 Jan 2024
Jackie
Stayed 5 nights in Jan 2024
Response from Emily on 21 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West.
10/10 Excellent
Andrew
21 Jan 2024
Andrew
Stayed 5 nights in Jan 2024
Response from s on 8 Feb 2024
AndrewThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
MesfinThank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Alexandria West. As a Choice Privileges member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
It was a short visit but the room was clean . The front desk attendant was very nice and made the check in process fast .
Shari
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn & Suites Alexandria-West, is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
2/10 Terrible
Linda
5 Jan 2024
The room smelled terrible, even after running the air conditioning. The bathroom door only opened halfway. The hotel could use a good upgrade. The mattress was very poor quality. We were very disappointed
Linda
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
6/10 Okay
mayra
Travelled with family
4 Jan 2024
mayra
Stayed 1 night in Dec 2023
Response from Comfort Inn & Suites Alexandria-West on 12 Jan 2024
Thank you for posting. We value your business. We look forward to welcoming you back soon.