All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 572 out of 1001 reviews" "
10 - Excellent
572
Rating 8 - Good. 242 out of 1001 reviews" "
8 - Good
242
Rating 6 - Okay. 95 out of 1001 reviews" "
6 - Okay
95
Rating 4 - Poor. 41 out of 1001 reviews" "
4 - Poor
41
Rating 2 - Terrible. 51 out of 1001 reviews" "
2 - Terrible
51
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Rolinda
22 Apr 2024
Rolinda
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 23 Apr 2024
Thank you for your review. We would love another shot to impress you in the future.
This was very convenient to the conference center and the actual room was clean, non - odorous and well kept. Room service was prompt. Overall, I would return to this hotel should I ever come to Albuquerque again.
Carolyn
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 22 Mar 2024
We are so happy to hear that you enjoyed your stay with us! Thank you so much for your kind words and support. We would love to care for you again.
10/10 Excellent
Kelly
21 Mar 2024
Kelly
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 10 Apr 2024
We are thrilled that you enjoyed your stay! We hope you can return soon.
6/10 Okay
Anthony
Business traveller, Travelled with group
19 Mar 2024
size of room
Anthony
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 19 Mar 2024
We are sorry to hear that the room was not what you had hoped for. We appreciate your honesty and we would love another shot to impress you in the future.
We love staying at The Clyde. The property is classy and always clean and well-maintained. I was worried when it was no longer a Hyatt hotel but it hasn’t missed a beat. It's the nicest hotel in Albuquerque.
Adan
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 18 Mar 2024
We are elated to hear that you love staying with us! Your support means the world to us and we hope to care for you again soon.
8/10 Good
Marisa
18 Mar 2024
Marisa
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 19 Mar 2024
Thank you for your rating! We appreciate your support.
10/10 Excellent
Jamie
17 Mar 2024
Great hotel, nice restaurant and clean rooms.
Jamie
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 18 Mar 2024
Thank you for your kind words, Jamie! Your support is greatly appreciated and we would love to care for you again in the future.
Response from Kelsey H- Social Media Coordinator on 18 Mar 2024
We appreciate your review and support! We hope to see you again soon.
2/10 Terrible
Mario
16 Mar 2024
Mario
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 7 Apr 2024
We are sad to hear that your experience with us was not positive, Mario. We would love another opportunity to impress you in the future.
2/10 Terrible
Neal
16 Mar 2024
Disliked: Staff & service
Can't even park here. Canceling my reservation.
Neal
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 17 Mar 2024
We are sorry to hear that your experience with us was not positive, Neal. We offer parking and valet, but we are sorry to hear that is not what you had hoped for.
Buffet breakfast at Carrie’s was limited in selections. The carpet in our room had several stains. Our room was also very noisy. Not sure if repairs were being made in the room next to ours but the drilling and in general noise was bothersome!!
jesus
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 4 Mar 2024
Thank you for taking the time to share about your experience with us. We sincerely apologize for the issues you encountered during your stay and the inconvenience they caused for you. We appreciate your honest feedback and we will share your concerns with our team as we are always working to improve.
I chose this hotel for its proximity to the Rail Runner Station.It was quiet and comfortable. The staff was very nice allowed me to check in a bit earlier than 4 pm, which enabled me to drop my bags and do some sightseeing before dark. Thank you!
Lisa
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 28 Feb 2024
Thank you so much for this positive review, Lisa! We are ecstatic that you enjoyed your experience with us and we value your support!
Only bad thing was elevators.
Ten minute wait or longer. And when an elevator finally arrives, good luck getting in because it is probably packed
jason
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 21 Feb 2024
Thank you for your feedback, Jason. We apologize for the issues with the elevators, but we value your honesty and we will share your concern with our team. We hope you will give us another chance to care for you again in the future.
Convenient to Kiva. Restaurant employees unfriendly and not helpful.
Lynn
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 19 Feb 2024
Thank you for taking the time to leave us this review, Lynn. We are glad that you enjoyed our location, but we are sad to hear that your experience at our restaurant was not positive. We value your honest feedback and we will work with our team to improve. We hope you will give us another shot to impress you in the future.
Property was clean. Walking distance to the show we were attending at the Kiva Theatre.
Douglas
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 19 Feb 2024
We are thrilled to hear that you enjoyed our location and clean property, Douglas! We cherish your kindness and support and we would love to care for you again.
Response from Kelsey H- Social Media Coordinator on 3 Feb 2024
We appreciate your positive rating, Sonia! We would love to care for you again in the future.
8/10 Good
Sharon
Travelled with family, Business traveller
28 Jan 2024
Liked: Cleanliness, staff & service, amenities
Self parking garage is two blocks away. Wanted decaf herbal tea at 9pm and a room attendant brought it up, very nice! Cooked to order breakfast in the downstairs restaurant was convenient. Room had a musty smell that never went away.
Sharon
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 29 Jan 2024
We appreciate you taking the time to share about your experience with us, Sharon. We are delighted that you enjoyed your stay and we value your honest feedback on how we can improve. We hope you can return soon!
Response from Kelsey H- Social Media Coordinator on 29 Jan 2024
We are elated that you enjoyed your visit with us, Julie! Thank you for your support.
2/10 Terrible
Sarah
24 Jan 2024
Sarah
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 26 Jan 2024
We are very sorry to hear that your experience with us was not the best, Sarah. We would love another opportunity to impress you in the future with our five-star care and accommodations.
Response from Kelsey H- Social Media Coordinator on 24 Jan 2024
We are glad that you enjoyed most of your stay, but we sincerely apologize for the issue with the heater. We understand your frustration and we are very sorry for the inconvenience. We would love another shot to make it up to you in the future and impress you with our care and accommodations.