Ratings based on 2,264 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from K

Brand hotel but old motel!

Posted 25-Mar-2017
It's nice but it's a very old motel. They need to update the furniture and get the old fixtures out along with the smell!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2017
Really enjoyed my stay. Room was excellent. Having a living area with a large couch was awesome. Bathroom was really nice.
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with airport convenience.

Posted 23-Mar-2017
The hotel and staff were very nice. We lost some food because the refrigerator was not working (apparently not plugged in). Overall, I would not hesitate to stay there again.
3out of 5
Recommended
for Everyone
by A verified traveller from Nm

First Floor room 120

Posted 22-Mar-2017
Had a comfortable and good clean room, but our room was in the first floor across from the kitchens door. The employees slam the kitchen door starting 5 am and do not stop until 10ish. Impossible to sleep in. Staff was very respectful and nice. Maybe they should be told not to slam that door every time they walk in or out of the kitchen.
2out of 5
by A verified traveller from Albuquerque

bad customer service

Posted 22-Mar-2017
Pros: the room
Cons: customer service
Upon arrival the front staff was very rude and services stated on website not available such as pool.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Mar-2017
Our hotel stay was excellent! Easy check in, great and comfortable stay, breakfast was good. Definitely would stay at the Hyatt Place again!
5out of 5
Recommended
for Everyone
by A verified traveller from Texas

Posted 19-Mar-2017
It was a great stay! Staff was friendly and rooms where very clean. I have stayed at many hotels and this one I would definite stay here again. Recommended! ! !
4out of 5
Recommended
for Everyone
by A verified traveller

Clean spacious rooms. Safe community,

Posted 15-Mar-2017
Great location. Close to tourist location, easy access to highway
3out of 5
by A verified traveller

Posted 15-Mar-2017
Day I arrived, I informed staff refrigerator and sink were not working and it never was fixed. Room service was terrible.
5out of 5
Recommended
for Everyone
by A verified traveller from Tucson

Close to UNM

Posted 13-Mar-2017
Pros: Location
Cons: Any issues that arose was rectified immediately by the very responsive staff
Awesomely friendly staff, room was clean and comfortable...very welcoming.