Ratings based on 2,428 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Ehhh

Posted 19-Jul-2017
The room was a good size, but the pictures make the hotel look better than what it actually is. Not the most horrible hotel but was expecting a bit better.
5 out of 5
Recommended
for Everyone
by A verified traveller from B

Great stay

Posted 19-Jul-2017
It was a relaxing and fun stay, my kid wanted to stay more. They want to come back and we will.
4 out of 5
Recommended
for Everyone
by A verified traveller

First stay at a Hyatt Place

Posted 14-Jul-2017
Cons: bathroom details- mold forming on ceiling
Location: NA- close to airport
Nice hotel. Gym could use some free weights. Room was clean but could use improvement on details- mirrors, bathroom ceiling- mold forming. Staff nice. Breakfast was good- eggs just right not too salty and buttery- clean.
5 out of 5
Recommended
for Everyone
by A verified traveller from CA

Clean, spacious hotel - good value.

Posted 12-Jul-2017
My family and I recently spent one night at this hotel as we passed through Albuquerque toward the end of our 2 week road trip. Of all of the hotels we stayed in during our trip, this hotel was one of our two favorites. The room was spacious and clean, the walls were thick enough that we couldn't hear our neighbor, and the breakfast was very good. I would definitely recommend this hotel. The only drawback might be location, it is right by the airport (we couldn't hear any noise from that) and so the surrounding area isn't very pretty. However, it did feel safe and was conveniently close to the freeway.
2 out of 5
by A verified traveller

Posted 11-Jul-2017
If you buy a bottle of wine you need to drink it in the lobby... the bar closes at 11:00 pm and the food is unprofessional...
3 out of 5
by A verified traveller

Staff was extremely inefficient.

Posted 11-Jul-2017
Staff was more focused on talking to themselves then officially talking to guests. Out of food, condiments etc. without telling anyone until after the fact. Lots of excuses. In serious need of new management. Pre-cooked hamburgers are horrible.
4 out of 5
Recommended
for Everyone
by A verified traveller from TX

Posted 09-Jul-2017
Everything was great. We just had a constant problem with our room keys from the beginning of our stay to the end of our stay. Found out it wasn't the key, it was the battery on the lock on the door. Staff was attentive to our problem. Fast and efficient! Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Choice

Posted 06-Jul-2017
Great experience. Everyone was friendly. Location to downtown wasn't bad. 10 min drive.
Comment from Hotel Management
07-Jul-2017 by Hyatt Place Management, Hotel Management
Thank you for taking the time to review your stay with us. We appreciate your kind words and we hope to have the opportunity to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nm

Nice outdoor pool

Posted 06-Jul-2017
Pool is great, room was comfortable and spacious. Had a great time! Carpet in room could have been cleaner, no microwave, single cup hot water maker in room for six, otherwise large comfortable couch and clean bathroom. Could use more hooks for hanging wet pool items. Breakfast set up is horrible. Hard to find what you need. Everything is in a weird place and hard to maneuver around people. But the food is abundant and attended to. Plenty of seating. Loved the pool but no umbrellas. No shelter or shade. Pool furniture metal and hot. Pool towels not regularly restocked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Excellent service

Posted 06-Jul-2017
The people working at this hotel are great, really make you feel at home
Comment from Hotel Management
07-Jul-2017 by Hyatt Place Management, Hotel Management
We appreciate you taking the time to review your recent stay. We hope you will return to our property again in the future.