Ratings based on 2,151 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Excellent Staff, Clean Hotel Close to the Airport

Posted 04-Dec-2016
Pros: The size of the room and the elegance of the bathroom.
Location: Extremely close and easy access to the airport.
Being a Hyatt, we expected it to be clean and comfy, but what most impressed us was the staff. We had to catch a very early flight. When we were checking out, the night attendant offered us coffee even though breakfast didn't start for hours and he went out of his way to ensure the coffee was just as I liked it. A small gesture, I know, but at 3 in the morning, it meant a lot. I gave the hotel a 4 for the condition of the facilities because it is clear that it is an older hotel and it's just beginning to show signs of wear and tear.
4out of 5
by A verified traveller

Clean and comfy.

Posted 30-Nov-2016
Pros: Clean.
Cons: Breakfast.
Hotel was clean, beds comfy. However, the breakfast was horrible. Did not have many items out, what was out was not very good. Expected better from Hyatt.
4out of 5
by A verified traveller from honolulu

Terrible food

Posted 23-Nov-2016
Although a nice clean hotel with a friendly staff the breakfast food is terrible. They were even out of milk!
5out of 5
by A verified traveller from Elk Grove CA

Location

Posted 20-Nov-2016
Pros: Hotel staff were the best.
Cons: Nothing
Very close to the international airport. Breakfast well server. very clean breakfast area.
5out of 5
by A verified traveller from Seattle, WA

Close to Airport

Posted 19-Nov-2016
Great experience. Hotel staff was very friendly and helpful. Breakfast in the morning was the usual options but everything was well stocked and tidy. Will return again.
3out of 5
by A verified traveller from manhattan beach, United States of America

Easy access to ABQ.

Posted 18-Nov-2016
Pros: The room - nice size, nice layout.
Cons: Hire more staff! Things took too long despite the staff doing their best. The 4:30am shuttle to the airport was driven by the front desk attendant.
Location: Close to the airport. The area is not walkable for shops, restaurants. It's just good for easy in and out of ABQ.
My impression is that the hotel was understaffed. The kind front desk people were doing it all - managing the 'cafe' (which is tiny) and in some cases driving the shuttle van to the airport. The hotel feels a bit old too. The room was probably the highlight; spacious and comfortable. But everything else felt rushed and complicated and disorganized.
5out of 5
by A verified traveller

Posted 13-Nov-2016
Extremely reasonable. Relaxing. Close to airport- could have returned car earlier and walked back to hotel, next time. Clean. friendly staff.
5out of 5
by A verified traveller

Everything was great, but wish the swimming pool

Posted 10-Nov-2016
great swimming pool was closed great service and rooms were comforty
5out of 5
by A verified traveller from US

Very comfortable room

Posted 19-Oct-2016
Pros: Great breakfast, cold AC and soft beds.
Cons: Nothing
Location: Next to airport but barely heard any planes fly over during the night.
Double beds with sectional couch bed. Cold AC and great breakfast. Beds are soft with squishy pillows - my favorite. My husband likes a harder bed though. Excellent Hotel for the price.
5out of 5
by A verified traveller from Austin Tx

Quiet and clean

Posted 17-Oct-2016
I been staying in this hotel several times, I liked it because is quiet, safe area, next to the airport, and clean. Never had a bad experience, the only bad thing that I can say is no restaurants around or shopping. But is not really a problem for me.