Breakfast, lunch and dinner served

Reviews of Hotel Chaco

4 out of 5
Hotel Chaco
2000 Bellamah Avenue Northwest, Albuquerque, NM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 821 out of 1002 reviews" "
Rating 8 - Good. 111 out of 1002 reviews" "
Rating 6 - Okay. 35 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

emanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
$35 daily "amenities" fee for, ?pool, ?coffee maker in room, ?coffee in lounge area. Not certain that these are "extra amenities" or just part of the standard room rate at all other hotels.
Stayed 5 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on 1 May 2024
Thank you for taking the time to leave us this review, Emanuel. We do have an amenity fee for all of our guests which allows them access to parking, daily newspaper, our outdoor pool and hot tub, our fitness center, WiFi, and more. We apologize if this was not properly communicated to you, but we appreciate your honesty and we would love another chance to care for you again in the future.

10/10 Excellent

Berenice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel near Old Town, great service.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 29 Apr 2024
Thank you for your kind words! We appreciate your support.

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing experience
Stayed 3 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on 29 Apr 2024
Thank you for your kind review! We are thrilled to hear that you had a relaxing experience with us and we truly value your support.

10/10 Excellent

John A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible!
Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on 29 Apr 2024
We are so happy that you enjoyed your visit with us! We appreciate your support and we would love to care for you again.

6/10 Okay

Audie

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
To be considered a great hotel, you need to train your staff
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 24 Apr 2024
We appreciate your honest feedback. We will work with our team to improve and we hope to care for you again in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Very zen and spa like environment.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 19 Apr 2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous. Top tier service. Drinks, food and view at rooftop restaurant is some of the best ever. The Sawmill Market across the street is such a bonus. Highly recommend a stay.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 18 Apr 2024
Thank you so much for this glowing review! We are ecstatic that you enjoyed your experience with us and we cherish your support and high recommendation.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my room! Loved the Sawmill right across tthe street!
Stayed 3 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on 18 Apr 2024
We appreciate your kind review, Laura! We hope to care for you again soon.

10/10 Excellent

Boyce, Albuquerque

Stayed 2 nights in Apr 2024
Response from Kelsey H- Social Media Coordinator on 28 Apr 2024
Thank you for your review! We hope you can return for another enjoyable stay with us soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property and accommodations. Staff were friendly, professional, and attentive.
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 7 Apr 2024
Thank you so much for this glowing review! We are so happy that you enjoyed our property and staff during your stay. We cherish your support and we would love to care for you again in the future.

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff!
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 5 Apr 2024
We are thrilled that you enjoyed our staff during your stay with us, Susan! Thank you so much for your kindness and support.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel!
Stayed 1 night in Apr 2024
Response from Kelsey H- Social Media Coordinator on 2 Apr 2024
Thank you for your kind words, Linda! We value your support.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful, the staff helpful, the rooftop bar a joy, and the location immediately across from the Sawmill and a few blocks from the historic center quite fun.
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 2 Apr 2024
We are elated to hear that you enjoyed many aspects of your stay with us! Thank you so much for your kind review and support. We would love to care for you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 1 Apr 2024
We appreciate your positive rating, Mark! We hope you can return soon.

10/10 Excellent

jose

Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 19 Apr 2024
We are elated that your experience was five-star! Thank you for your review and support.

8/10 Good

Syreeta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful ans old towne was very charming. My room however had some damaged furniture pieces and items left from the previous geluest when we arrived.
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 29 Mar 2024
Thank you for sharing about your experience with us. We value your honest feedback and we apologize for the issues in your room. We hope you will give us another chance to care for you again in the future.

10/10 Excellent

Aaron

Beautiful, distinctive, clean hotel. Very friendly and helpful staff!
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 26 Mar 2024
Thank you so much for your kind words! Your support means the world to us.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!!
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 26 Mar 2024
We appreciate your review and support, Juan! We would love to care for you again.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and just as good as the first. Room, lobby, restaurant, fitness center all excellent. This will be the place to stay every time we come to Albuquerque.
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 24 Mar 2024
We appreciate your positive review, James! We are so happy that you enjoyed another stay with us and we hope to care for you again soon.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 26 Mar 2024
We are elated that your experience was five-star! Thank you so much for your rating and support.

10/10 Excellent

Cliff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and the gift for our anniversary was unexpected. Thank you
Stayed 4 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 24 Mar 2024
Thank you so much for your kind review, Cliff! Your support means the world to us!

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, nice and relaxing atmosphere, friendly and professional staff.
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 22 Mar 2024
Thank you for your kind words! Your support is greatly appreciated.

10/10 Excellent

John, Pepper Pike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were super friendly and helpful. Nice serene environment
Stayed 2 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 24 Mar 2024
We are thrilled that you enjoyed our staff and environment during your stay with us, John! Thank you for your review and support.

10/10 Excellent

Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel lobby is beautifully done. The staff were very friendly and professional. The room was nicely appointed and clean. We had room service for dinner, which was excellent and timely. We would definitely return.
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 22 Mar 2024
We appreciate your incredibly kind review, Eve! We are so happy that you enjoyed your stay and we would love to care for you again.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 19 Mar 2024
We are thrilled that you enjoyed everything about your stay with us! Thank you so much for your review and support.

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 18 Mar 2024
We appreciate your positive rating, Jennifer! We hope you can return soon.

10/10 Excellent

Renae

Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 2 Apr 2024
We cherish your kind review! Thank you for your support.

10/10 Excellent

Navneet

Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 30 Mar 2024
We are so happy that you enjoyed your visit with us! Thank you for your support.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is first class. The Valet person was amazing and the property is very clean.
Response from Kelsey H- Social Media Coordinator on 8 Mar 2024
Thank you so much for this glowing review, Jeffrey! Your support is greatly appreciated and we would love to care for you again.

2/10 Terrible

Dion

Disliked: Cleanliness, staff & service
You expect to get what you pay for. Unfortunately that’s not always the case. For example, the room in this ‘premium’ hotel had been poorly serviced. In itself this may not be a big deal, but then we pulled back the sheets and discovered that the sheets clearly had not been changed. The staff tried to make it better, which meant repacking and hauling everything I had just brought to another room. I was very late and after a very long day of driving, all I could do was cry.
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 6 Mar 2024
We are deeply sorry that your experience with us did not meet your expectations, Dion. We apologize that your room was not properly prepared and cleaned prior to your arrival and for the inconvenience of changing your room. We understand your frustration and we are sorry that we did not have a better solution. Although we strive to provide our guests with a five star experience, we understand we will always have room to grow and areas to improve upon and we appreciate your honesty. We will work with our team to improve and we hope you will give us another shot to impress you in the future!

10/10 Excellent

Randy

Travelled with family
It is all good! Love the property. Everyone is very nice
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 6 Mar 2024
We are thrilled to hear that you enjoyed your visit with us, Randy! Thank you for your kind review. We value your support!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service
Beautiful facility
Stayed 3 nights in Mar 2024
Response from Kelsey H- Social Media Coordinator on 6 Mar 2024
We appreciate your kindness and support, Janice! We hope to see you again soon.

10/10 Excellent

Ryan, Houston

Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 6 Mar 2024
Thank you for this positive rating, Ryan! Your support is greatly appreciated.

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, fun, clean & great location.
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 3 Mar 2024
Thank you so much for the kind words! We cherish your support.

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey H- Social Media Coordinator on 3 Mar 2024
We are elated that you enjoyed your stay! We appreciate your support and we would love to care for you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to Albuquerque and Hotel Chaco made it memorable! Staff to food to how clean it was! Loved our stay!!!
Stayed 7 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 1 Mar 2024
We appreciate this glowing review, John! We are thrilled to hear that you loved your first stay with us and we hope you can return soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 25 Feb 2024
We are so happy that your experience with us was five-star! We appreciate your positive rating and support!

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 20 Mar 2024
Thank you for your review, Kevin! We cherish your support.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 23 Feb 2024
Thank you so much for this positive rating! We value your support and we hope to see you again soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the property and would definitely stay again. Noah at the front desk was awesome and went out of his way to make everyone comfortable. It was the best stay!
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 21 Feb 2024
We are thrilled to hear that you had the best stay with us, Laura! Your support means the world to us and we would love to care for you again soon!

8/10 Good

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location for shopping and restaurant's.
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 21 Feb 2024
We appreciate your kind review, Sally! Thank you for your support.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous stay at Hotel Chaco. The building, rooms, and grounds are gorgeous. They seem to have left no detail overlooked in decorations and amenities. The Native American artwork and motif throughout the property was stunning. The room was large, immaculate and lovely. And finally, the staff was incredibly helpful and friendly, and went above and beyond to make our stay special. I highly recommend Hotel Chaco - it's an Albuquerque gem!
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 20 Feb 2024
Sara, this glowing review just made our day! We are elated to hear that you enjoyed many aspects of your stay with us and we truly cherish your kindness and support. We appreciate your high recommendation and we hope you can visit us again soon!

10/10 Excellent

William

Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 20 Mar 2024
William, your kind rating has made our day! We are thrilled that you enjoyed your visit with us and we hope to care for you again in the future.

10/10 Excellent

Keana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 14 Feb 2024
We are so happy that you enjoyed your visit with us! We value your rating and support and we hope to see you again soon.

8/10 Good

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 14 Feb 2024
Thank you for your positive review, Crystal! We appreciate your support.

10/10 Excellent

Kathleen, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kelsey H- Social Media Coordinator on 11 Feb 2024
We truly cherish your kind rating and support, Kathleen! We hope to care for you again soon.

10/10 Excellent

Gary, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 11 Feb 2024
We are thrilled that your experience with us was five-star! We hope you can return for another enjoyable stay with us soon.

10/10 Excellent

Barbara L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey H- Social Media Coordinator on 11 Feb 2024
We cherish your kind rating, Barbara! Thank you for your support.

10/10 Excellent

Xun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for vacation
Stayed 1 night in Jan 2024
Response from Kelsey H- Social Media Coordinator on 5 Feb 2024
We are ecstatic that you enjoyed your vacation with us! We appreciate your support and we hope to see you again soon.

6/10 Okay

Jacqueline

Business traveller
Disliked: Amenities, property conditions & facilities
Would have been nice to have a breakfast bar and more amenities inside the hotel
Stayed 3 nights in Jan 2024
Response from Kelsey H- Social Media Coordinator on 3 Feb 2024
We are sorry to hear that our amenities were not what you had hoped for, Jacqueline. We value your honest feedback and we will share your review with our team as we are always working to improve.