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Reviews of Fairfield Inn & Suites by Marriott Albertville

2.5 out of 5
Fairfield Inn & Suites by Marriott Albertville
328 George Wallace Drive, Albertville, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 55 reviews" "
Rating 8 - Good. 6 out of 55 reviews" "
Rating 6 - Okay. 1 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 5 out of 55 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meagan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and the breakfast was perfect for what we needed in the morning before we started our day. The water pressure was a little low and it took longer to shower but that was the only big issue we had.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best option in Albertville!
We stayed at this hotel for nearly a week as we were in town for a funeral. We found the property and room to be exceptionally nice and the staff very friendly. Some of the highlights: The Property - pet friendly with lots of grass outside for walks - large dining area for breakfast, which is open to 10am - a very nice fitness room - a pool (though we didn't use it) - ample parking - on site shop for snacks and necessities The Room (Kimg suite) - srylish, clean and well-maintained - spacious, with separate living space, comfortable sofa - loved all the hooks for hanging your coats and whatnot (more hotels should do this!) - mini fridge and microwave were very convenient - large bathroom with huge walk-in shower - seemed like there were lots of tv channel options Cons: - the bed was a bit hard on my back - the pillows were not firm enough for support (should have just brought my own) - we couldn't open the window's shade... not sure if that was by design though On the whole, we will definitely stay here again the next time we're in town. We definitely appreciated having such nice, pet-friendly option available to us!
Stayed 3 nights in Jan 2024
Response from BreAnna Belefant on 13 Feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience here with us at the Fairfield,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!!

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We really enjoyed our stay. The breakfast was awesome and the rooms were very clean and the beds were so comfortable. When we needed anything, they sent someone immediately. Great Place. Highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

angel

Stayed 1 night in Jan 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

R P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for events at Supreme Courts
Stayed 2 nights in Dec 2023

8/10 Good

Eric

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice facility but poor housekeeping
New facility and very nice and convenient location. However, the room had not been cleaned when we were gone and no towels were replenished. Also the body lotion was almost out in the tube they had for us. Potatoes at breakfast were still frozen.
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa, Nort Smithfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very friendly. The room was very clean. The only problem to me was little water pressure in the very spacious shower. Great hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Denys

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always welcoming and very attentive to all quest
Stayed 2 nights in Nov 2023

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

RACHAEL OR SHANE

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had not been cleaned when we arrived at 11pm that night. Had to find a place to put us.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice, has a great breakfast buffet, and good size gym.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded all expectations!!
Very pleased with our stay! Spent only me night to catch a concert. Opened just about a year, the Fairfield still has that “new hotel smell”. Staff was gracious, room was spacious, clean, and bed very comfortable. Love the blinds that block out the sunlight (for those late sleepers). Best surprise is that there is a free breakfast for 4 hours with hot and cold offerings. Very yummy - and not advertised on its website. Additionally, microwave and fridge in room - which do not appear as amenities on its site, and check out time was noon - an hour later than advertised. All good things for sure! We really loved the hydration station on each floor to get filtered water rather than having to bring in bottled water. Overall experience was better than expected and much better than experienced at other equally priced hotels. Adding to my favorites for repeat business!!!
Stayed 1 night in Sep 2023
Response from vickie on 24 Sept 2023
Dear MichelleThank you for your business and your kind comments about our hotel and staff. We think our staff is our best asset. We hope to see you again soon!Sincerely,Vickie Thrower-MillsGeneral manager

10/10 Excellent

Anora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Vickie on 24 Sept 2023
Dear AnoraThank you for your business. We hope to see you again soon.Sincerely,Vickie Thrower-Mills

10/10 Excellent

Kenneth A, Bear Creek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Sep 2023
Response from Vickie on 24 Sept 2023
Dear Kenneth AThank you for your business and your kind comments about our staff. We hope to see you againwhen in the area. Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Sean

Stayed 2 nights in Sep 2023
Response from v on 24 Sept 2023
Dear SeanThank you for your business and for taking the time to complete a survey for us. We hope to see you again when in the area. Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from vickie on 24 Sept 2023
Dear SteveThank you for your business and for taking the time to complete a survey for us. We hope to see you again when in the area. Sincerely,Vickie Thrower-MillsGeneral Manager

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Vickie on 24 Sept 2023
Thank you for your business and for taking the time to complete a survey for us. We hope to see you again when in the area. Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from Vickie Mills on 14 Aug 2023
Dear WilliamThank you for your business and for your review. We hope to see you again soon.Sincerely,Vickie Thrower-MillsGeneral Manager

2/10 Terrible

Stephanie

Stayed 2 nights in Jun 2023

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people at the front desk were so kind. My room was always spotless, and they always asked if I needed anything whether I was walking in or out of the hotel. I will never stay anywhere else other than this hotel when I go home to visit family.
Stayed 4 nights in May 2023
Response from vickie M on 2 Jun 2023
Dear RobertThank you for your business and your kind comments about our hotel and staff. We look forward to you staying with us again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

8/10 Good

Kristie

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Clean, new, friendly staff!
Stayed 1 night in Apr 2023
Response from Vickie M on 2 Jun 2023
Dear KristieThank you for your business and your kind review. we hope to see you again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

2/10 Terrible

Lacce

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
I didn’t like this place because we had no HOT water to shower in . The staff took my number and name and I never got a call for reimbursement.
Stayed 1 night in Apr 2023
Response from Vickie Mills on 2 Jun 2023
Dear Lacce I am sorry for the inconvenience. I am happy to speak with you about a refund etc. If you booked through Expedia I cannot reimburse you because it is a 3rd party booking, However if you call me we can work something out. This was not normal for us we had a major pipe burst 5 days prior to your arrival. We thought everything was working properly but random rooms were not getting hot water. Please call me at your convenience. I hope you will give us another chance.Vickie ThrowerGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Vickie on 5 Apr 2023
Dear AndrewThank you for your business and for taking your time to complete a survey.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Kurt, Moody

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2023
Response from Vickie on 5 Apr 2023
Thank you for your business and for taking your time to complete a survey.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Marcus

Stayed 7 nights in Mar 2023
Response from Vickie on 5 Apr 2023
Thank you for your business and for taking your time to complete a survey.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service
Nice room! My only complaint was the AC/Heat unit was too loud and woke me up.
Stayed 1 night in Mar 2023
Response from Vickie on 5 Apr 2023
Thank you for your business and for taking your time to complete a survey. I was sorry to hear about the AC/Heat unit. We did have that checked out in the room you were in. I apologize for the inconvenience.We hope you will give us another chance when in the area. Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent front desk staff
Stayed 1 night in Mar 2023
Response from Vickie on 5 Apr 2023
Dear GregThank you for your business and for taking your time to complete a survey. We appreciate your kind comments about our desk staff. We think they are our best asset. We hope to see you again soon. Sincerely,Vickie Thrower-MillsGeneral Manager

2/10 Terrible

Rodolfo Padron

Stayed 1 night in Feb 2023
Response from Vickie on 5 Apr 2023
Dear Rodolfo PadronI apologize if we did something wrong during your stay. Please respond and let me know what happened during your stay that you gave us a low score. That is not normal for us. We hope you will give us another chance.Sincerely,Vickie Thrower-Mills

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay!
What a beautiful property, with such an amazing staff and a bed like a cloud! Brand new hotel (July 2022). Great breakfast included.
Stayed 1 night in Feb 2023
Response from Vickie Mills on 20 Feb 2023
Dear DebbieThank you for your business and your kind comments about our hotel and especially our staff. We think they are our best asset. We hope to see you again soon.SincerelyVickie Thrower-MillsGeneral Manager

10/10 Excellent

Stefanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, wonderful breakfast selection, really nice property
Stayed 1 night in Jan 2023
Response from Vickie Mills on 31 Jan 2023
Dear StefanieThank you for your kind words about our hotel and for your business. We hope to see you again soon!SincerelyVickie Thrower-MillsGeneral Manager

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is nice. The only issue we had was the beds are super rock hard and we didn’t sleep well at all. They have good breakfast and helpful staff.
Stayed 2 nights in Jan 2023
Response from Vickie Mills on 20 Feb 2023
Dear Ashley Thank you for your business and your kind comments. I am sorry the beds were too firm for you. I hope you will give us another chance in the future. Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very new, smelled new, nice hotel.
Stayed 1 night in Jan 2023
Response from Vickie Mills on 31 Jan 2023
Dear PamelaThank you for your review and your kind words.We hope to have you stay with us again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The hotel room was clean and it appeared to be in great condition (which it should be given it hasn’t even been opened for a year). However, when I went to shower the next morning, I had no hot water. I tried multiple different things and waited to see if the water would heat up but it never did. I have never stayed in a hotel where I didn’t have hot water for a shower. Not to mention, there was not a lot of people staying there that weekend. That was extremely disappointing especially given the Marriott name. And once again this hasn’t even been opened for a year.
Response from Vickie M on 27 Jan 2023
Dear JeremyWe apologize for the inconvenience you encountered with the hot water. We had some isolated rooms that did not have hot water when you were here. We will gladly reimburse you for your stay. Did you make the front desk aware? I am very sorry this happened to you. We had a circulation pump issue. It has been repaired. Again, I am sorry this happened to you and will gladly reimburse you for your stay. Feel free to call the hotel and speak with the front desk. They can take care of you. Just tell them Vickie Thrower-Mills approved your reimbursement. We hope you will give us another chance. This is not normal. I don't know your last name or I could take care of you without you having to call. Sincerely,Vickie Thrower-MillsGeneral Manager

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay here again, Very nice and clean
Stayed 1 night in Dec 2022
Response from Vickie Mills on 3 Jan 2023
Dear SusanThank you for your business and your kind comments about our hotel. We hope to see you again soon!Sincerely Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Carl, Lithonia

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a nice, clean property with breakfast and a friendly staff. This hit all points. Had dinner at the Sushi spot near the hotel and the food was good.
Response from Vickie Mills on 3 Jan 2023
Dear CarlThank you for your business and your kind comments about the hotel and especially our staff. We hope to see you again soon

10/10 Excellent

ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Vickie Mills on 3 Jan 2023
Dear RicardoThank you for your business. We hope to have you stay with us again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When I went to check in, I gave them my reservation number from hotels.com and they ended up charging me twice for the room on my credit card at the hotel so I’ve got charged $158 from hotels.com and 140 from the hotel that I’m checking into I’m trying to get a refund now but that sounds like a shady deal at this hotel. I would not recommend anybody staying there.
Stayed 1 night in Nov 2022
Response from vik on 3 Jan 2023
Dear KevinI apologize but unfortunately I don't have your last name to check your reservation. However if we have over charged you, we will gladly refund your money. Third party reservations are sometimes confusing.If you paid us and them I assure you that we will refund you. Give me a call.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Denys

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely friendly. The rooms are well made just enough space for a short or long stay
Stayed 1 night in Nov 2022
Response from Vickie Mills on 3 Jan 2023
Dear DenysThank you for your business and your kind comments. We look forward to seeing you again soon!Sincerely,Vickie Thrower MillsGeneral Manager

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - very close to Sand Mountain Park. Clean, delicious breakfast options.
Response from Vickie Mills on 3 Jan 2023
Dear Jill Thank you for your business. We hope to see you again soon!Sincerely Vickie Thrower MillsGeneral Manager

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservations were messed up and then tried to give me room someelse was living in. Then gave uscanair matrress that had a whole in it
Response from Vickie Mills on 3 Jan 2023
Dear StephanieThank you for your business. I apologize for the inconvenience you encountered during your stay. That is not normal for us. We have made some adjustments in our staff. It is much better. We hope you will give us another chance.Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel. Everything was very nice, quiet, and clean. I would have preferred we had a full length mirror in our room. My only complaint is that we had to pay $20/day to park at the hotel we were already paying to stay in, which is completely ridiculous. Who is the parking lot for, anyway???
Stayed 4 nights in Oct 2022
Response from Vickie Mills on 17 Oct 2022
Dear PaulWe don't charge for parking at our hotel. This may have been a approval for 20 per day for incidentals. That should have been put back on your card as we never used it at the hotel. I apologize that you thought it was parking our staff should have done a better job explaining that to you. We hope to see you again soon!Sincerly,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

John

Stayed 3 nights in Sep 2022

8/10 Good

Carrie

Stayed 1 night in Sep 2022

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Vickie Mills on 17 Oct 2022
Dear DennisThank you for your business and the score of all 10"s.We look forward to having you stay with us again soon!Sincerely,Vickie Thrower-MillsGeneral Manager

10/10 Excellent

Chris

Stayed 1 night in Aug 2022

10/10 Excellent

Sylvia

Liked: Staff & service, amenities, property conditions & facilities
Very nice property. Nice staff
Stayed 1 night in Jun 2022