Title: Tru By Hilton Albany Crossgates Mall Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Tru By Hilton Albany Crossgates Mall Travelers gather around the welcoming lobby fireplace at this Albany hotel, where billiards games and fitness activities create a social atmosphere for guests ## Photo gallery for Tru By Hilton Albany Crossgates Mall ![Indoor pool - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/21fd7f26.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/7181ab3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/205d7c78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/d7056a21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, blackout curtains, iron/ironing board - Tru By Hilton Albany Crossgates Mall (Albany)](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/c7105afd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tru By Hilton Albany Crossgates Mall offers comfort and activity in vibrant common areas. Guests enjoy complimentary breakfast, an indoor pool, and a fitness center. The property provides WiFi throughout, and the friendly staff consistently receives positive feedback. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Parking included - Free Wi-Fi - Air-conditioning £99 includes taxes & fees 8 Feb - 9 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 19 of 19 rooms ### View all photos for Room, 1 King Bed ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/aa903755.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.2 Wonderful 30 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 231 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds 9.4 Exceptional 36 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 1 King Bed, Accessible, Bathtub ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/8da607dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Bathtub 10.0 Exceptional 1 review ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 231 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing) ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/8da607dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Bathtub (Hearing) 8.0 Very good 1 review ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 369 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 1 King Bed, Accessible (Hearing) ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/e6fa36d9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible (Hearing) 9.6 Exceptional 7 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 231 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower) ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Accessible (Roll-In Shower) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 399 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 2 Queen Beds, Accessible (Hearing) ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 2 Queen Beds, Accessible (Hearing) 8.4 Very good 7 reviews ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - 399 sq ft - Sleeps 4 - 2 Queen Beds ### View all photos for Room, 1 King Bed ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/fb72db2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Air conditioning Free cots/infant beds Smart TV Premium bedding Blackout curtains Eco-friendly toiletries Private bathroom Hairdryer - Sleeps 2 - 1 King Bed ### King Studio Suite-Hearing Accessible-Non-Smoking - Sleeps 4 ### Studio with 2 Queen Beds-Non-Smoking - Sleeps 6 ### One Bedroom Suite with 2 Queen Beds-Non-Smoking - Sleeps 6 ### View all photos for King Suite-Hearing Accessible-Non-Smoking ![Premium bedding, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/5662c9b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Suite-Hearing Accessible-Non-Smoking - Sleeps 4 ### Suite With 2 Queen Beds-Hearing Accessible-Non Smoking - Sleeps 6 ### Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking - Sleeps 6 ### View all photos for 1 King Mobilty/Hearing Access Tub Suite Nosmk ![Bathroom | Eco-friendly toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/27000000/26950000/26946900/26946845/40e6eec4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 King Mobilty/Hearing Access Tub Suite Nosmk - Sleeps 5 ### One-Bedroom King Suite-Non-Smoking - Sleeps 4 ### 1 King Accessible Bathtub Studio Suite Nosmok - Sleeps 4 ### One-Bedroom King Suite with Roll-in Shower - Sleeps 4 ### King Studio Suite-Non-Smoking - Sleeps 4 ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/93000000/92790000/92787800/92787704/2470ccdd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Place Albany/Downtown Downtown Albany - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 1,469 reviews £94 includes taxes & fees 5 Mar - 6 Mar [](https://www.expedia.co.uk/Albany-Hotels-Hyatt-Place-Albany.h92787704.Hotel-Information?chkin=2026-3-5&chkout=2026-3-6&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=4bcf6386-3609-42d0-b743-b3ca01240534&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/112000000/111490000/111484500/111484416/9956a2ad.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Country Inn & Suites by Radisson, Downtown Albany New York Downtown Albany - Breakfast included - Free Wi-Fi - 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Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 920 reviews £92 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Albany-Hotels-Courtyard-By-Marriott-Albany-Thruway.h42667.Hotel-Information?chkin=2026-2-22&chkout=2026-2-23&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=4bcf6386-3609-42d0-b743-b3ca01240534&top_cur=GBP) Ad ![Premium bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/2000000/1290000/1287500/1287492/4243faaa.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites Albany-Downtown Downtown Albany - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 8.8 Excellent 1,071 reviews £95 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Albany-Hotels-Hampton-Inn-Suites-Albany-Downtown.h1287492.Hotel-Information?chkin=2026-2-16&chkout=2026-2-17&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=4bcf6386-3609-42d0-b743-b3ca01240534&top_cur=GBP) Ad ![Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/40000000/39220000/39211600/39211529/63ba45cd_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott Albany Airport Albany - Pool - Free airport shuttle - Parking included - Free Wi-Fi 9.2 Wonderful 684 reviews £105 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Albany-Hotels-Courtyard-By-Marriott-Albany-Airport.h39211529.Hotel-Information?chkin=2026-2-8&chkout=2026-2-9&rm1=a2®ionId=603260&destination=Albany&destType=MARKET&latLong=42.650249,-73.753578&searchId=4bcf6386-3609-42d0-b743-b3ca01240534&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAlbany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAlbany-Hotels-Tru-By-Hilton-Albany-Crossgates-Mall.h26946845.Hotel-Information) ## About the area Located in Albany, Tru By Hilton Albany Crossgates Mall is connected to a shopping centre. Travellers who have shopping on the agenda can visit Crossgates Mall and Colonie Center Mall. Henry Hudson Planetarium and Destroyer Escort Historical Museum are also worth visiting. Enjoy the great outdoors with horse riding, hiking/biking trails and mountain biking, or hop on a bike for hire nearby and explore all the area has to offer. [Visit our Albany travel guide](https://www.expedia.co.uk/Albany.dx603260) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.68673%2C-73.85433&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r5l1a4qlVRe9BLaW8OUr-Mp8agw=) 1651 Western Avenue, Albany, NY, 12203 ### What's nearby - ![State University at Albany](https://images.trvl-media.com/place/6173155/fde832f5-4ec1-4669-abd9-68321f9dbe2c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University at Albany 4 min drive \- 1.8 miles - Crossgates Mall 3 min walk \- 0.2 miles - Regal Crossgates 8 min walk \- 0.5 miles - Albany NanoTech Complex 4 min drive \- 2.5 miles - Bob Ford Field at Tom & Mary Casey Stadium 5 min drive \- 2.0 miles ### Getting around - Albany International Airport Station 9 min drive - Albany, NY (ALB-Albany Intl.) 9 min drive ### Restaurants - Dunkin' 3 min drive - Starbucks 6 min walk - Dave & Buster's 7 min walk - McDonald's 3 min drive - Maggie McFly’s 6 min walk ## About this property ### Tru By Hilton Albany Crossgates Mall Hotel near Crossgates Mall You can look forward to a free breakfast buffet, a free manager's reception and dry cleaning/laundry services at Tru By Hilton Albany Crossgates Mall. Free in-room WiFi is available to all guests, along with a fireplace in reception and a gym. Other perks include: - An indoor pool - Free self-parking - Express check-out, outdoor furniture and meeting rooms - A computer station, a billiards/pool table and a banquet hall - Guest reviews speak highly of the helpful staff Room features All 96 rooms feature comforts such as premium bedding and air conditioning, as well as perks such as free WiFi. More amenities include: - Recycling and LED light bulbs - Bathrooms with eco-friendly toiletries and baths or showers - Smart TVs with premium channels - Microwaves, free infant beds and heating ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/28000000/27050000/27042300/27042286/00727909.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Albany Crossgates Mall, NY Albany - Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 448 reviews £116 includes taxes & fees 16 Feb - 17 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=27042286&PinnedHotelID=27042286&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/7000000/6330000/6326100/6326010/450b7c35.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn Albany Washington Avenue Dunes - Pool - Breakfast included - Pet-friendly - Parking included 8.8 Excellent 449 reviews £122 includes taxes & fees 8 Feb - 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Pool - Breakfast included - Parking included - Free Wi-Fi 8.8 Excellent 882 reviews £90 includes taxes & fees 18 Feb - 19 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1818409&PinnedHotelID=1818409&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/1000000/20000/18300/18218/49b3fe44.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton Inn Albany-Western Ave/University Area Albany - Pool - Breakfast included - Pet-friendly - Parking included 9.2 Wonderful 1,094 reviews £88 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=18218&PinnedHotelID=18218&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8510000/8507200/8507161/90b166b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Staybridge Suites Albany Wolf Rd-Colonie Center by IHG Roessleville - Pool - Hot tub - Breakfast included - Free airport shuttle 9.2 Wonderful 1,000 reviews £123 includes taxes & fees 5 Feb - 6 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=8507161&PinnedHotelID=8507161&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1750000/1747300/1747245/8fa7ac47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Albany/SUNY Area Albany - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 1,003 reviews £89 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=1747245&PinnedHotelID=1747245&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/10000/5800/5705/2839b3f4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express and Suites Albany Airport- Wolf Road by IHG Colonie - Pool - Breakfast included - Parking included - Free Wi-Fi 8.6 Excellent 1,004 reviews £90 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=5705&PinnedHotelID=5705&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/45000000/44810000/44808800/44808790/d3d85267.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tru By Hilton Albany Airport, NY Albany - Pool - Breakfast included - Free airport shuttle - Pet-friendly 9.0 Wonderful 2,148 reviews £80 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=44808790&PinnedHotelID=44808790&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=26946845&PinnedHotelID=26946845&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=26946845,27042286,6326010,11795117,1340609) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends - Coffee and tea in common areas - Free manager's reception (select days) - Snack bar/deli ### Things to do - Billiards/pool table - Gym - Indoor pool - TV in common areas ### Family friendly - In-room cot - In-room microwave - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Shared microwave - Vending machine - Water dispenser ### Guest services - Dry cleaning/laundry service - Housekeeping on request ### Business services - 24-hour business centre - Computer station - Meeting rooms ### Outdoors - Barbecue grill - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Lift (107 centimetre wide door) - Phone accessibility kit - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 5 floors - Banquet hall - Built in 2018 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Free cot - Premium bedding ### Bathroom - Bathtub or shower - Hair dryer - Private bathroom - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Smart TV with premium digital channels ### Food and drink - Microwave ### More - Air conditioning (climate-controlled) - Eco-friendly toiletries - Free local calls - Heating (climate-controlled) - Iron/ironing board - LED lighting - Phone - Recycling ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 75 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total pets ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 150 per stay We have included all charges provided to us by the property. ### Optional extras - Pet fee: USD 75 per accommodation, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available On-site parties or group events are strictly prohibited Safety features at this property include a smoke detector This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 11:00 PM Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Tru Hilton Albany Crossgates Mall Hotel Tru Hilton Crossgates Mall Hotel Tru Hilton Albany Crossgates Mall Tru Hilton Crossgates Mall Tru By Hilton Albany Crossgates Mall Hotel Tru By Hilton Albany Crossgates Mall Albany Tru By Hilton Albany Crossgates Mall Hotel Albany ## Frequently asked questions ### Does Tru By Hilton Albany Crossgates Mall have a pool? ### How much does it cost to stay at Tru By Hilton Albany Crossgates Mall? ### Is Tru By Hilton Albany Crossgates Mall pet-friendly? ### How much is parking at Tru By Hilton Albany Crossgates Mall? ### What time is check-in at Tru By Hilton Albany Crossgates Mall? ### What time is check-out at Tru By Hilton Albany Crossgates Mall? ### Where is Tru By Hilton Albany Crossgates Mall located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Tru By Hilton Albany Crossgates Mall Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.8 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 563 8 - Good 250 6 - Okay 97 4 - Poor 45 2 - Terrible 46 ## Reviews ### 10/10 Excellent #### ian 31 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property with comfortable beds and breakfast included. ##### ian Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Mike 1 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great facilities, helpful staff. ##### Mike Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Charlotte 19 Jan 2026 Liked: Staff & service, amenities, property conditions & facilities I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok. Breakfast and the staff were fab, and the room otherwise clean… ##### Charlotte Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Misty M 29 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate. ##### Misty M Stayed 1 night in Dec 2025 ### 10/10 Excellent #### candis 12 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was helpful and sweet. Room was great, beds were super comfy. Great breakfast ##### candis Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Polina 17 Sept 2025 Liked: Staff & service, property conditions & facilities Clean room, very friendly staff ##### Polina Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Fred 27 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean, quiet, prompt. ##### Fred Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Angela 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Crossgates Mall is right across the street from the hotel. I would recommend family/friends to stay here. ##### Angela Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Mohamed 18 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and they accommodated for my special request ##### Mohamed Stayed 1 night in Oct 2025 ### 8/10 Good #### Janet 21 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and clean hotel. Lots of variety for breakfast ##### Janet Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Carmine 20 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location to the mall and Albany is amazing. Hotel and service were great beds were comfortable rooms and showers are good. Hot buffet breakfast was really great. ##### Carmine Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Jamie 25 Apr 2025 Liked: Staff & service, amenities, property conditions & facilities Loved the area, close to everything. Excellent staff. ##### Jamie Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Nancy 25 Dec 2024 Liked: Amenities Clean quiet place… staff is excellent! ##### Nancy Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Mike 30 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Always a cordial staff and great facilities. ##### Mike Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Donna 12 Sept 2024 Liked: Cleanliness, amenities, property conditions & facilities Beautiful and staff was very friendly ##### Donna Stayed 1 night in Sep 2024 ### 8/10 Good #### stephanie 23 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a nice stay . The staff is very friendly , mall is a 5’min walk away ##### stephanie Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Beth 30 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Restaurants in area were really good ##### Beth Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Katherine 6 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay. Being so close to Crossgates Mall is nice and the kids really enjoyed swimming in the pool. ##### Katherine Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Pamela 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We always stay here because it is next to the Crossgates mall. The hotel staff are very friendly. The hotel is nice and clean and the free breakfast is a bonus and we love the free coffee in the lobby ##### Pamela Stayed 3 nights in Feb 2025 ### 8/10 Good #### Roland 1 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities Good location for the mall and a stop overnight when you are traveling, located close to the highway ##### Roland Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Naketa 16 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was amazing ##### Naketa Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Shayne 1 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, great price, and friendly staff ##### Shayne Stayed 1 night in May 2024 ### 10/10 Excellent #### Katherine 22 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Both Kira and Emily were warm, friendly and accommodating! Great stay again. ##### Katherine Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Monica 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean and convenient ##### Monica Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Elaine 24 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family Perfect for family. ##### Elaine Stayed 1 night in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Hope Lake Lodge & Indoor Waterpark](https://www.expedia.co.uk/Ithaca-Hotels-Hope-Lake-Lodge-Indoor-Waterpark.h3594548.Hotel-Information) > > [M Hotel Buffalo](https://www.expedia.co.uk/Buffalo-Hotels-Millennium-Buffalo.h11231.Hotel-Information) > > [La Marina Resort](https://www.expedia.co.uk/Elche-Hotels-La-Marina-Resort.h5983278.Hotel-Information) > > [Hotels in Qeqertarsuaq](https://www.expedia.co.uk/Qeqertarsuaq-Hotels.d1687.Travel-Guide-Hotels) > > [barcelo Hotels in Benidorm](https://www.expedia.co.uk/Benidorm-Hotels-Barcelo.0-0-d181363--bBarcelo.Travel-Guide-Filter-Hotels) > > [Aparthotels Rome](https://www.expedia.co.uk/Rome-Apart-Hotels.d179899-aaApartHotels.Travel-Guide-Accommodation) > > [Maison Vivienne Southampton](https://www.expedia.co.uk/Southampton-Hotels-Maison-Vivienne-Southampton.h17068044.Hotel-Information) > > [36 On the Quay](https://www.expedia.co.uk/Emsworth-Hotels-36-On-The-Quay.h49110382.Hotel-Information) > > [Tru by Hilton Middletown](https://www.expedia.co.uk/Newburgh-Hotels-Tru-By-Hilton-Middletown.h36247736.Hotel-Information) > > [Hotels in Bad Reichenhall](https://www.expedia.co.uk/Bad-Reichenhall-Hotels.d5386.Travel-Guide-Hotels) > > [The Bentley Hotel Southampton](https://www.expedia.co.uk/Southampton-Hotels-Bentley-Southampton.h53962986.Hotel-Information) > > [ Basilica Hotel](https://www.expedia.co.uk/Rome-Hotels-Dnb-House-Hotel.h13111460.Hotel-Information) > > [Hello Small Stone](https://www.expedia.co.uk/Middletown-Hotels-Hello-Small-Stone.h99261544.Hotel-Information) ### Flights > [Flights from Larnaca (LCA) to Naples (NAP)](https://www.expedia.co.uk/lp/flights/lca/nap/larnaca-to-naples) > > [Flights from Lagos (LOS) to Edinburgh (EDI)](https://www.expedia.co.uk/lp/flights/los/edi/lagos-to-edinburgh) > > [Flights from Barry (CWL) to Ingenio (LPA)](https://www.expedia.co.uk/lp/flights/cwl/lpa/cardiff-to-las-palmas) > > [Flights from Krabi (KBV) to Bang Phli (BKK)](https://www.expedia.co.uk/lp/flights/kbv/bkk/krabi-to-bangkok) > > [Flights from Kidlington (OXF) to Luton (LTN)](https://www.expedia.co.uk/lp/flights/oxf/ltn/oxford-to-london) > > [Flights from Glasgow (GGW) to Salem (SLE)](https://www.expedia.co.uk/lp/flights/ggw/sle/glasgow-to-salem) > > [Flights from Rajkot (RAJ) to New Delhi (DEL)](https://www.expedia.co.uk/lp/flights/raj/del/rajkot-to-delhi) > > [Flights from Tremblay-en-France (CDG) to Chek Lap Kok (HKG)](https://www.expedia.co.uk/lp/flights/cdg/hkg/paris-to-hong-kong) ### Cars ### Activities > [Things to do in Supetar](https://www.expedia.co.uk/Things-To-Do-In-Supetar.d6048247.Travel-Guide-Activities) ### Packages ---