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Reviews of Hilton Garden Inn Albany/SUNY Area

3 out of 5
Hilton Garden Inn Albany/SUNY Area
1389 Washington Ave, Albany, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 495 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shanie

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was accommodating and safe
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024

2/10 Terrible

Denis

Travelled with family and small children
Disliked: Staff & service
They charge us breakfast even if said breakfast is included, charge our card without our consent
Stayed 1 night in Apr 2024

6/10 Okay

Shirley

Travelled with partner
Disliked: Amenities
The location was good for the reason for use. However, we had bugs (stink bugs) in the room. The building is a smoke free building and that's what we understood, however the place smelled of smoke so bad we had to advise the front desk. Was not since of emergency to find out who and fix, they just turned the air on higher so hide the smell. Place seems like a good place to spend the night, but the beds were caved in the center, so you had to try and sleep on the edge. Definitely, will not stay at this location again.
Stayed 1 night in Apr 2024

10/10 Excellent

Charlene

Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Easy access and close to sons college
Stayed 1 night in Apr 2024

8/10 Good

Toni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to UAlbany. Staff was very helpful and pleasant.
Stayed 1 night in Mar 2024

8/10 Good

Abeeb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the peacefulness and convenience.
Stayed 2 nights in Mar 2024

8/10 Good

Steven, ROCKVILLE CENTRE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Tasha

Travelled with family
It was a nice hotel. Front desk staff Tanayahs was very helpful and friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Amenities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Keith

Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay rooms are clean and parking is amazing
Stayed 2 nights in Mar 2024

10/10 Excellent

George Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to MVP arena
Stayed 1 night in Mar 2024

10/10 Excellent

Gilbert

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed only 1 night for a comedy show. Hotel was close to the venue, clean room, courteous staff, easy parking.
Stayed 1 night in Feb 2024

6/10 Okay

Michelle

Liked: Amenities
Disliked: Staff & service
The property was nice and convenient for my stay.The woman at the dining area on Friday night was rude when taking orders and seemed very overwhelmed. Also, I didn’t get a welcome bag and was told “we’re not allowed to give out any water’’ and to purchase bottled water when I asked for one that morning prior to leaving for work. I didn’t get to participate in their breakfast so a bottled water while staying there so a bottled water is not asking for much. At least I don’t think so.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and courteous, and the room was very comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Darin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn is located in a quiet area of Albany. However there king size bed was a little bit soft for me to sleep comfortably. Don't expect to have bar or restaurant service on the weekends.
Stayed 1 night in Feb 2024

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rachel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Staff was friendly. Excellent gym- has a peloton and good choice of weights. Only down side is it is right next to Thruway. I did hear the traffic at night when I woke up but nothing that kept me up. Food was good at in house restaurant. Shades in room are completely black out which was nice too.
Stayed 1 night in Feb 2024

10/10 Excellent

R DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and pillows. Waldir at front desk provided excellent service.
Stayed 1 night in Jan 2024

10/10 Excellent

Kerry S.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here as our daughter is attending Albany University very clean, helpful staff and great location to the college
Stayed 1 night in Jan 2024

10/10 Excellent

Jeanne, Farmingdale

Stayed 1 night in Jan 2024

8/10 Good

Charlene

Stayed 1 night in Jan 2024

8/10 Good

Rokeya

Travelled with family
Liked: Cleanliness, staff & service
noisy air conditioner
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful time it is clean and the food was amazing
Stayed 1 night in Jan 2024

6/10 Okay

Robert

Stayed 1 night in Jan 2024

6/10 Okay

Gerald S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Ideal for us. We stayed over 1 night as a stop over. People were nice. We had breakfast at the Hotel. Pleasant
Stayed 1 night in Dec 2023

10/10 Excellent

Blenchorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Donna

Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, convenient location. Comfortable and clean room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Stephan

Stayed 1 night in Dec 2023

10/10 Excellent

Sophia

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and the check-in manager at night were especially great
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
u
Stayed 2 nights in Nov 2023
Response from Casey Spicer - Front Office Manager on 29 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 10/10 stay! We hope to see you the next time you find yourself in the Albany area!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 20 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay! We hope to see you the next time you find yourself in the Albany area!

10/10 Excellent

Jodi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 4 nights in Nov 2023
Response from Casey Spicer - Front Office Manager on 20 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 10/10 stay! We hope to see you the next time you find yourself in the Albany area!

8/10 Good

Perla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 20 Nov 2023
Thank you so much for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us a great review. We are elated to hear you found our front desk staff was very helpful and friendly, and enjoyed our location! It's always a pleasure to hear back from our loyal guests who had great experiences. We will share your review with the rest of our Hilton Garden Inn family. We hope to see you again, the next time you find yourself in the Albany area. Thank you again and have a great day!

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, nice and clean room and areas.
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 13 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay! We hope to see you the next time you find yourself in the Albany area!

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent staff. The breakfast is delicious!
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 11 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay! We hope to see you the next time you find yourself in the Albany area!

8/10 Good

Estelle

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 11 Nov 2023
Thank you so much for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us a great review. We are elated to hear you found our front desk staff was very helpful and friendly, and enjoyed our location! It's always a pleasure to hear back from our loyal guests who had great experiences. We will share your review with the rest of our Hilton Garden Inn family. We hope to see you again, the next time you find yourself in the Albany area. Thank you again and have a great day!

4/10 Poor

Tiffany

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 11 Nov 2023
Thank you for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us a candid review. We sincerely apologize for your less the stellar experience. We strive for 100% guest satisfaction and regret that we were unable to accomplish that during your stay. We hope you will afford us another opportunity to make it up to you, the next time you find yourself in the Albany area. Thank you again, and have a great day!

10/10 Excellent

D P

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2023
Response from Casey Spicer - Front Office Manager on 7 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 5/5 stay! We hope to see you the next time you find yourself in the Albany area!

10/10 Excellent

shawnequa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay at this location every time I’m in Albany. It’s always a pleasure when I’m there.
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 7 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 10/10 stay! We hope to see you the next time you find yourself in the Albany area!

4/10 Poor

William

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property advertised as having a restaurant and bar. Neither were open the two evenings we stayed. Messed our plans up. Don't advertise amenities you don't have available.
Stayed 2 nights in Nov 2023
Response from Casey Spicer - Front Office Manager on 6 Nov 2023
Thank you for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us a candid review. We sincerely apologize for your less the stellar experience as it pertains to the bar and restaurant not being open during your stay. The restaurant and bar are open every weekday from 5PM-9PM for the restaurant and 5PM-10PM for the bar. We strive for 100% guest satisfaction and regret that we were unable to accomplish that during your stay. We hope you will afford us another opportunity to make it up to you, the next time you find yourself in the Albany area. Thank you again, and have a great day!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Casey Spicer - Front Office Manager on 6 Nov 2023
We hope this message finds you extremely well! Thank you again for choosing to stay with us at the Hilton Garden Inn Albany SUNY/Area! We appreciate the time you took to leave us an amazing review! We are elated to see you had a 10/10 stay! We hope to see you the next time you find yourself in the Albany area!