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Urban Hotel Aix-les-Bains, BW Signature Collection

3.5 star property
Hotel with a full-service spa, a quick walk to Grand Cercle Casino

Choose dates to view prices

Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Interior
Reception
Premium bedding, in-room safe, desk, blackout curtains
Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Urban Hotel Aix-les-Bains, BW Signature Collection, is steps from Grand Cercle Casino. Guests value the dry cleaning/laundry services for longer stays. The indoor pool area has comfy sun loungers, and the sauna and steam room offer perfect relaxation spots.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Hot tub
  • Pool
  • Air conditioning
  • 24/7 front desk
  • Parking available
The current price is £70
includes taxes & fees
22 Sept - 23 Sept

Room options

Check availability for these dates

Tonight

Sept 14 - Sept 15
Check availability for tonight Sept 14 - Sept 15

Tomorrow

Sept 15 - Sept 16
Check availability for tomorrow Sept 15 - Sept 16
Available filters for rooms
Showing 4 of 4 rooms

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(19 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

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8.6 out of 10, Excellent, 342 reviews
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About the area

Map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100

What's nearby

  • Congress Centre - 3 min walk - 0.2 miles
  • Grand Cercle Casino - 3 min walk - 0.2 miles
  • Thermes Chevalley - 8 min walk - 0.5 miles
  • National Thermal Baths - 17 min walk - 0.9 miles
  • Lake Bourget - 3 min drive - 1.3 miles

Getting around

  • Aix-les-Bains - Le Revard Station - 6 min walk
  • Chambery (CMF-Chambery - Savoie) - 15 min drive

Restaurants

  • ‪Le Parc de Verdure - ‬3 min walk
  • ‪L'Arbre A Palabres - ‬6 min walk
  • ‪Casino Grand Cercle d'Aix les Bains - ‬4 min walk
  • ‪Le Lotus Blanc - ‬5 min walk
  • ‪La Rotonde - ‬3 min walk

About this property

Urban Hotel Aix-les-Bains, BW Signature Collection

Hotel remodelled in 2019 and located near Grand Cercle Casino
Located close to Thermes Chevalley and National Thermal Baths, Urban Hotel Aix-les-Bains, BW Signature Collection provides dry cleaning/laundry services, a gym and a business centre. Active travellers can enjoy cycling at this hotel. Treat yourself to some rest and relaxation at Espace détente, the on-site spa. In addition to a steam room and a sauna, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An indoor pool, along with sunloungers
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • Express check-out, 1 meeting room and smoke-free property
  • A front desk safe, a lift and luggage storage
Room features
All 62 rooms feature comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with digital channels
  • Free infant beds, electric kettles and heating

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 13 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Renovated entire property - March 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Wednesday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 13 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 3 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Agora Aix-les-Bains
Hôtel Agora Aix-les-Bains

Frequently asked questions

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Urban Hotel Aix-les-Bains, BW Signature Collection?

As of 14 Sept 2025, prices found for a 1-night stay for 2 adults at Urban Hotel Aix-les-Bains, BW Signature Collection on 22 Sept 2025 start from £69.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Urban Hotel Aix-les-Bains, BW Signature Collection pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Urban Hotel Aix-les-Bains, BW Signature Collection?

Self-parking is available for EUR 13 per night. Limited spots are available.

What time is check-in at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Urban Hotel Aix-les-Bains, BW Signature Collection?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Where is Urban Hotel Aix-les-Bains, BW Signature Collection located?

Located in Aix-les-Bains City Center, this spa hotel is within a 10-minute walk of Grand Cercle Casino and Thermes Chevalley. National Thermal Baths and Lake Bourget are also within 2 mi (3 km). Aix-les-Bains - Le Revard Station is 6 minutes by foot.

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Reviews

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

8.4

Very good

9.0

Cleanliness

8.4

Location

8.4

Staff & service

8.6

Eco-friendliness

8.6

Property conditions & facilities
Rating 10 - Excellent. 156 out of 341 reviews
Rating 8 - Good. 119 out of 341 reviews
Rating 6 - Okay. 33 out of 341 reviews
Rating 4 - Poor. 18 out of 341 reviews
Rating 2 - Terrible. 15 out of 341 reviews

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025

8/10 Good

ANIRUDH REDDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024

10/10 Excellent

michelle

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025

10/10 Excellent

Hasna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellente expérience merci à l’ensemble de l’équipe
Stayed 1 night in Sep 2025

10/10 Excellent

jean-françois

Liked: Amenities
À refaire
Stayed 1 night in Sep 2025

8/10 Good

Turan

Liked: Cleanliness, staff & service, amenities
Bisschen in die Jahre gekommen. Parkhaus ist gruselig, da die Zeitschaltuhr schnell abläuft. Leider wurde die Reise doppelt Berechnet. Zum Glück konnte ich meine Konto online einsehen. Die Mitarbeiter am Empfang war sehr nett und konnte zur Problemlösungen unterstützen.
Stayed 1 night in Jul 2025

6/10 Okay

sandrine

Liked: Staff & service, property conditions & facilities
J'ai choisis cet établissements pour le prix car je faisais un bref sejour au final si on compte l'accès à la piscine et le parking qui est payant nous aurions pu prendre un hôtel près du lac.
Stayed 1 night in Jun 2025

8/10 Good

Rodolphe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localisation. Accueil, chambres spacieuses, équipements spa, le tout très bien. Le petit frigo peut-être disponible en chambre mais sur demande car il n y en a pas pour toutes les chambres. Dommage que le tapis de course etait en panne. La zone spa est fabuleuse ! Le Park bien que payant est grand lesbplaces sont tres large!
Stayed 2 nights in Jun 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Farik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Jérôme

Stayed 1 night in Jun 2025

4/10 Poor

Christophe

Liked: Cleanliness, amenities, property conditions & facilities
On a payé via votre réseau 296€ en arrivant on a payé le parking, le petit déjeuner et le spa pour 2 jours soit 96 € j'ai bien insisté pour payer ce supplément et être débarrassé pour notre départ. Hors en partant on nous a réclamé le petit déjeuner ! Ceci n'est pas normal ! J'aurais dû demander la facture détaillée des l'arrivée! Je ne recommanderai surtout pas cet hôtel et comme je suis beaucoup vu sur Google le massage passera très bien. Je ne remettrai pas les pieds dans un de vos établissements qui affiche 4 étoiles et a des douches avec du moisie sur le bas des fayence aussi !
Stayed 2 nights in Jun 2025

8/10 Good

Ludovic

Stayed 1 night in Jun 2025

10/10 Excellent

Miriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione ottima. Super pulito. Personale cortese. Stanza enorme. Unica pecca: la porta del bagno è scorrevole e rimane di parecchio rialzata garantendo zero privacy. A parte questo dettaglio, il resto era perfetto.
Stayed 2 nights in May 2025

8/10 Good

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon sejour
Stayed 3 nights in May 2025

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Cédric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé un très bon séjour. Dommage que la piscine soit un peu petite manque de place.
Stayed 1 night in May 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Pascal

Liked: Property conditions & facilities
Super
Stayed 1 night in May 2025

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025