Ok I'm about to write one of those reviews that I just skip over, assuming that the reviewer was just really cranky, but man, we were disappointed with this hotel. We chose this hotel because of all the great amenities listed on the website (pillow menu, room service, turndown service, coffee/tea station) and because of the Spa. We also chose it because a boutique hotel often has warmer service and nicer details than chain hotels. Check in took 15 minutes with 4 other couples in front of us. I thought they could have had a welcome drink or at least a second receptionist during peak check in time. The room was absolutely spartan. There were 2 bottles of water, 1 pillow for each person, and that was it. No room service menu, no pillow menu, no Spa menu, nothing. When we went back to reception to ask them about these amenities, and to show them our reservation, the receptionist had no idea what we were talking about. At the restaurant, the food was mediocre and small for the price, our red wine came cold, shaken and half way through the meal. The service wasn't very bad, but we were just an afterthought. We were told on arrival that the Spa was booked for the whole weekend. They emailed us before to tell us that the restaurant gets very busy, and would we like to reserve a place? Why wouldn't they do that for the Spa as well? The mattress was comfortable but the pillows were a nightmare. There was toothpaste on the wall, the toilet was tilted. We would not stay there again.