Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of Stella Di Mare Grand Hotel

5 out of 5
Stella Di Mare Grand Hotel
Suez-Hurgada Road, Ataqah, Suez Governorate

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 107 reviews" "
Rating 8 - Good. 29 out of 107 reviews" "
Rating 6 - Okay. 17 out of 107 reviews" "
Rating 4 - Poor. 8 out of 107 reviews" "
Rating 2 - Terrible. 11 out of 107 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hanaa

Stayed 1 night in Mar 2024

10/10 Excellent

DrJessy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decoration should be changed from time to time
Stayed 3 nights in Jan 2024

10/10 Excellent

Hassan Hamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax and enjoy life.
Everything exceeded our expectations. The service was great, the rooms super clean, the food was excellent and the atmosphere is relaxing and agreeable. On the negative side there was no document featuring the services available such as laundry, restaurant hours , gym etc. TV. Channels are very limited and no lifeguard at the beach.
Stayed 2 nights in Nov 2023

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel with beautiful pool area and next to a private beach.
Stayed 4 nights in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed 2 nights at this beautiful hotel. Beach and property were immaculately maintained. Lots of people at the beach which was to be expected. Food was delicious at both the Italian restaurant as well as the seafood restaurant. Breakfast buffet had something for everyone.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nagy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stella di Mare is very convenient resort if you live in Cairo. Good for few days during the week or even just weekend. Food is great and staff are so friendly. Can’t ask for more for quick vacation.
Stayed 3 nights in Sep 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 5 nights in Apr 2023
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Our guest, Sunny greetings from Stella Di Mare Grand Hotel. Thank you for leaving such a lovely review for us. We are pleased to know you loved your stay here at Stella Di Mare Grand Hotel. We will surely pass your appreciation to our team. We are already excited to welcome you for much more time! Kind regards, Karen OsamaGuest Relation Supervisor

2/10 Terrible

Paul

Business traveller
Disliked: Staff & service, room comfort
Noise Noise Noise
This hotel is noisy, I have stayed here several times now and asked for a quiet room each time as I work early in the morning. However, each time my stay has been so noisy, this hotel doesn’t have any quiet areas. This hotel, even though it has extensive grounds decides to hold functions and events right under paying guests balconies. Don’t come here if you want quiet, it’s a noisy hell hole!
Stayed 7 nights in Mar 2023
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Our guest,Thank you very much for choosing our hotel and for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception. Looking forward to welcoming you back at Stella Di Mare Grand Hotel.Kind Regards,Karen OsamaGuest Relation Supervisor

4/10 Poor

Paul

Business traveller
Disliked: Room comfort
No quite rooms in this hotel.
This hotel is very noisy which ever room you stay in. One side is the pool and restaurants noisy all day and evening. The other side is the garden, which is used for various corporate events during the day and evening. Don’t stay here if you’re getting up early for work.
Stayed 7 nights in Mar 2023

8/10 Good

SALIM

Stayed 2 nights in Mar 2023
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Mr.Salim,Thank you for sharing your holiday experience at Stella Di Mare Grand Hotel and your feedback is very much appreciated.We set high standards to meet our guest expectations.We look forward to having the opportunity to see you again in the future.Kind Regards,Karen OsamaGuest Relation Supervisor

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stella hella
Over crowded at weekends, noisy, food repetitive, rooms not of a clean standard, bed not changed regularly, toiletries of a poor standard and not always replaced. Had food poisoning one day from restaurant. Entrance staff are rude and the whole place smells like cigarettes.
Stayed 7 nights in Jan 2023
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Our guest, Greetings from Stella Di Mare Grand Hotel! Sincerely appreciate your time to write such a valuable review. First and foremost, I would like to sincerely apologize for the inconveniences you have experienced during your stay. Thank you very much for your feedback, and please be sure that we have taken good notes for the improvement needed to take the step up in giving our guests excellent service. We hope to have a chance in the future to welcome you back.Kind Regards,Karen OsamaGuest Relation Supervisor

8/10 Good

Verified traveller

My review of the Grand hotel after a 3 week stay.
Hotel is ok but a bit worn in places, the air conditioning is noisy in the rooms and the cleaning staff need prompting to do simple things like changing the linen. The whole hotel smells of cigarettes as smoking is allowed everywhere except the restaurant. Be aware, this hotel is very busy and noisy at the weekends. The noise seems to travel and customers don’t seem to consider other guests. Also, at the weekends the restaurant is overcrowded and tables are at a premium. The restaurant is not large enough for purpose and the food is same same every day. Waiters are always quick to clear the tables, even if you have not finished your meal. Also, god forbid if you leave your table to get some thing from the buffet, your likely to either have nothing left on your table or someone else sitting at your table when you return. Overall, for a short stay in the week it’s ok but weekends at this hotel are hell and should be avoided if possible.
Stayed 10 nights in Jan 2023
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Our guest,Greetings from Stella Di Mare Grand Hotel.Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Stella Di Mare Grand Hotel. We also need you to be rest assured that your mentioned points are highly appreciated and under the management study.We are looking forward to the pleasure of welcoming you backKind Regards,Karen OsamaGuest Relation Supervisor

10/10 Excellent

Ramy

Stayed 2 nights in Sep 2022
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Mr.Ramy,Greetings from Stella Di Mare Grand HotelWe are delighted to read you had such an enjoyable stay- thank you for your comments they have been shared with our entire team. We look forward to welcoming you back again soon.Kind Regards,Karen OsamaGuest Relation Supervisor

6/10 Okay

Lydia Wahid

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Karen Osama Guest Relation Supervisor on 16 Jul 2023
Dear Mrs.Lydia, Best Greetings from Stella Di Mare Grand Hotel.Thank you for sharing the feedback.All your comments have been taken into consideration in order to be improved.I wish to welcome you back; I wish a great day.Kind Regards,Karen OsamaGuest Relation Supervisor

6/10 Okay

Ruth

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The standard od the hotel, services and food are all decreasing.
Stayed 2 nights in Sep 2022

10/10 Excellent

Aldijana

Stayed 1 night in Aug 2022

10/10 Excellent

Aldijana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Aldijana

Stayed 2 nights in Aug 2022

8/10 Good

Ahmed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is great and with high quality. Room had a great view overseeing mountains and the Red Sea. Friendly staff too. What I didn’t like is the hotel policy allowing smoking in closes areas (i.e lobby) when kids are around.
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Not 5 star
This is far from a 5 star hotel. We were shocked at the poor service, lack of information given at check-in, condition of the buffet at all meal times, no wifi in rooms even though it was supposed to be included, etc etc. Overall appalling stay for a supposed 5 star experience.
Stayed 2 nights in Jun 2022

2/10 Terrible

AYMEN, Rensselaer

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m well traveled with highest loyalty programs levels in many hotel chains including Expedia. This hotel has Poor hygiene with poorly selected, poorly trained, & poorly managed front-line staff. unclean/over-worn bed sheets with stains! Room was dusty when i checked in. no HACCP consideration for food. I had food poisoning when I ate dinner there. It ruined my stay! U cannot bring any outside food to the hotel. Complete rip-off☹️
Stayed 2 nights in Nov 2021
Response from Karen Osama (Guest Relations Agent) on 20 Mar 2022
Dear Mr.Ayman , Thank you very much for choosing our hotel and for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception. Looking forward to welcoming you back at Stella Di Mare Grand Hotel. Kind Regards, Karen Osama Guest Relations Agent

10/10 Excellent

Aldijana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Karen osama (Guest Relations Agent) on 23 Mar 2022
Dear Our Guest , Warm greetings from Stella Di Mare Grand Hotel. We feel so fortunate to receive such great Review that you have enjoyed your stay with Stella Di Mare Grand Hotel. We are looking forward to welcome you back in the near future. Kind Regards, Karen Osama Guest Relations Agent

6/10 Okay

Ahmed

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2021

10/10 Excellent

Maha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
السعر غالى جدا مقارنة باسعار فنادق الغردقة اللى الاكل فيها طول اليوم و فيها مشروبات لكن فى ستيلا حتى اسعار المياة و البيبسى مبالغ فيه جدا الاكل كان حلو نسبيا و الاوض نظيفة حمام السباحة سخيف جدا الارض بتاعته بتوجع فى الرجلين و مش متقسم
Stayed 2 nights in Oct 2020
Response from Karen Osama (Guest Relations Agent) on 23 Mar 2022
Dear Our Guest, We are pleased that you have chosen our Stella Di Mare Grand Hotel for your holiday, and thank you for taking the time to write to us. We were hoping that you had a pleasant stay with us. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest. I do apologize that we didn't accomplish this for you and we welcome any suggestions for improving and developing our service. We look forward to welcoming you soon and we assure you that we will do our best to meet your expectations during your stay if not exceed them. Kind Regards, Karen Osama Guest Relations Agent

10/10 Excellent

Mostafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jun 2020

10/10 Excellent

Ehab

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in May 2020

2/10 Terrible

شادي, قاهرة

Travelled with family
Disliked: Cleanliness, staff & service, amenities
beach is good and pool is okay....everything else rubbish meaning rooms, service, cleanliness. Food is acceptable though. but can you tolerate cockroaches in the room?
Stayed 3 nights in May 2020
Response from Karen Osama (Guest Relations Agent) on 23 Mar 2022
Dear Mr.Shady , Greetings from Stella Di Mare Grand Hotel. According to your Evaluation ratings we could see that not all services have been provided by high level. We apologize for not meeting your expectations in some of service, we will take action with according to your comments to avoid this in future. For us is very important to know how our valuable guest spend their holiday with us. The management is taking to the consideration each single guest recommendation. I wish to welcome you back. Kind Regards, Karen Osama Guest Relations Agent

10/10 Excellent

Magdy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Hamsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning beach 🏖 and sun ☀️
It was amazing, outstanding stay from the friendly staff, comfy and clean room , gorgeous beach 🏖 Food was excellent
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was good except for dinner
Stayed 1 night in Jan 2020

8/10 Good

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
رحلة عائلية سعيدة
كانت اقامة جميلة ولكن فقط يجب ان ينتبهوا ان يضعوا عازل بالمراتب
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront property in addition with water sports for the family.
Stayed 1 night in Nov 2019
Response from Karen Osama (Guest Relations Agent ) on 9 Apr 2022
Dear……., Sunny greetings from Stella Di Mare Grand Hotel. Thank you for leaving such a lovely review for us. We are pleased to know you loved your stay here at Stella Di Mare Grand Hotel. We will surely pass your appreciation to our team. We are already excited to welcome you for much more time! Kind regards, Karen Osama Guest Relations Agent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Rosette

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

moataz

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It fair but not that much good for. 5 star hotel
I think the total stay was fair and iver priced than paying at hotel with huge diffrence The room is too small Furnuture is not that much good for a 5 stars hotel the same for the cleaning As long as you will spend tour time on pool or beach it is ok
Stayed 4 nights in Aug 2019

6/10 Okay

Abdelhay.Alemam, Mansoura,Egypt

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Big problem on pool because of swimming suit for men and women as I'm muslim... So no long shorts for men, no borkini for women.. It was very bad although all hotel arround this hotel dosen't apply this restriction. I will not go there again if this policy still applied, and I will advice my friends to do so
Stayed 1 night in Apr 2019
Response from Karen Osama (Guest Relations Agent ) on 9 Apr 2022
Dear……., Thank you very much for choosing our hotel and for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception. Looking forward to welcoming you back at Stella Di Mare Grand Hotel. Kind Regards, Karen Osama Guest Relations Agent

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Nahed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lifetime trip
Nice comfortable trip
Stayed 3 nights in Jul 2019
Response from Reservation Manager on 27 Jul 2019
Dear Ms.Nahed Good day , I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

8/10 Good

Sayed

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Haitham

Liked: Cleanliness, staff & service, room comfort
Good resort
They need to make some renovation Pool area is very good Beach is good but there is no activity Restaurant in weekend's very bad too much crowded and no arrangement for tables
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Unique the stone pool decoration excellent and the beach was very very good Should take care about the activity like small baby and facility of play ground
Stayed 2 nights in Jul 2019
Response from Karen Osama (Guest Relations Agent ) on 9 Apr 2022
Dear Our Guest , Warm greetings from Stella Di Mare Grand Hotel. We feel so fortunate to receive such great comments that you have enjoyed your stay with Stella Di Mare Grand Hotel. We are looking forward to welcome you back in the near future. Kind Regards, Karen Osama Guest Relations Agent

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Over-rated
This hotel is over-rated. I would rate the nearby Jaz Little Venice as much better. Stella di Mare reception kept us waiting when checking in and with live and loud entertainment in the evening it was impossible to conduct a quiet conversation anywhere as the entertainer had been placed such that the sound was audible everywhere.
Stayed 2 nights in Jul 2019

8/10 Good

Hakim

Travelled with family
Liked: Cleanliness, staff & service
Very nice beach. Great for the kids as it is shallow for a very big distance. However, every time we went early, the crows were loud and annoying.
Stayed 2 nights in Jun 2019

6/10 Okay

Mohamed

Disliked: Cleanliness
Beach, Food and animation team were very good Cleaniness and maintenance were bad, after check in we found TV, AC and Phone are not working Phone was not fixed untill our check out and when i did a complain to the reception they not answered me even not saying sorry on that!!!!
Stayed 2 nights in Jun 2019