Adolpho Ducke Botanical Garden Holidays from £1,482

We absolutely loved our stay at Vista do Lago. The logistics for picking us up in downtown Manaus and taking us to the lodge and returning us to the airport were well organized and everything went smoothly. Upon our arrival, we were warmly received before proceeding to our bungalow which had everything we needed (comfortable beds, air conditioning, towels, a fridge stocked with cold drinks that we could enjoy as needed and pay for at the end of our stay). The meals were wonderful. First of all, there was a lot of variety (including lots of delicious fish) to choose from. The fresh fruit and desserts were also yummy! But the chef also made special gluten-free carb options for my friend. The staff was incredibly warm and helpful and always stood ready to help. The excursions were very enjoyable and we appreciated having a mix of nature-based activities with getting a sense of how people in the village and surrounding areas live. During our stay, there were families with children who enjoyed the small pool. And we all enjoyed the hammocks in the common area. I would return there in a heartbeat!

That was a disaster. My family of four couldn’t stay in the room. We had to find an emergency stay, which by itself was a challenge and expensive. The room was not ready for us. No bed sheets or towels. In addition, there were bed sheets clumped up, likely from the previous guest. Also, I was not able to get the AC running cold. AC in Manaus is a must because it is too hot and humid. Communication was challenging and I am requesting a refund which will be another ballgame. I hope Expedia will help me.