Adegas d'Berna

Difficult to grade as we arrived quite late and left early. The issue we had was that messages were not being delivered regarding check-in from the hotel. There is a note on the Expedia system that says "staff may not be available and check-in codes will be provided". We never received such codes and as such panicked calls were needed by us to Expedia on the day of arrival. They couldn't get in touch with anyone here and we were left wondering what might happen. Finally we spoke to someone who assured us someone would be there to help when we arrived at around 8pm. From then on it was fine, although the door key didn't work initially. Staff that greeted us were pleasant.

The room had the hot water shut off. The air conditioning vent was missing. Overall the experience of the room was terrible. The floor was filled with paint leftovers. Staff did not even suggested moving rooms.