2 bars/lounges
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Reviews of Hemas Hotel

4 out of 5
Hemas Hotel
2 Adamu Fika Street, Life Camp, Abuja, Federal Capital Territory

Reviews

5.6
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was okay but I couldn't get internet in my room. I had booked the hotel to make sure I have internet for communication since I didn't have a local phone number. I had to stay in the lobby just to use internet which was disappointing to me.
Response from Hotel Management on 30 Dec 2022
Hi Eric, we apologize for the experience with the internet. We recently experienced some outages and are working to resolve this

2/10 Terrible

Verified traveller

Stayed 13 nights in Aug 2019
Response from Hemas Hotel on 28 Aug 2019
Hi, We are surprised at the rating and would like to know more if this wasn't scored on error.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Oladimeji Alo, Lagos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious and comfortable room but poor service
The checking-in process was disappointing. Front desk claimed ignorance of our booking and payment when we showed up. Waited over 30 minutes while they made telephone calls to the booking agent before this matter was sorted out. The room was spacious and comfortable. Room service was very poor. The hotel selects a standard menu for breakfast each day and presented that to guests without checking their preference, in the guise of 'complementary breakfast'. Hotel staff ignored the 'do-not-disturb' sign on the door and knocked repeatedly on the door to present breakfast that we did not ask for. Though we registered two guests in the room in our booking, the hotel offered one 'complimentary breakfast', while we had to pay for the other plate each day. We ordered two bottled of water at 11.30pm one night and was told the bar was closed for the day, Thus, we slept thirsty and de-hydrated. Very good garden bar with a very dedicated and efficient waitress.

8/10 Good

TADASHI, TOKYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港に比較的近い市内のホテル
夜8時過ぎの空港ピックアップで心配はありましたが、運転手さんのしっかりした態度、何度もWelcomeを連発して、安心感が出ました。夜食も夜遅くまで部屋まで運んでくれて、助かります。翌朝空港ドロップオフも昨夜の運転手さんで、好意的、しっかりしているので、とても安心が出来ました。フロントの二人の青年、細かいところまでよくアドバイスをしてくれて、助かりました。