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Reviews of Sheraton Khalidiya Hotel

4 out of 5
Sheraton Khalidiya Hotel
Zayed 1st street, Khalidiya area, Abu Dhabi, Abu Dhabi

Reviews

7.2

Good

Rating 10 - Excellent. 93 out of 350 reviews" "
Rating 8 - Good. 115 out of 350 reviews" "
Rating 6 - Okay. 56 out of 350 reviews" "
Rating 4 - Poor. 48 out of 350 reviews" "
Rating 2 - Terrible. 38 out of 350 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. A heart felt thank you to Derick. Thank you for all that you do.
Stayed 7 nights in Apr 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 7 nights in Mar 2024
Response from Nabil Iguaddi AFOM on 6 Apr 2024
Dear Ruben,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.Warm regards,Nabil Iguaddi AFOM

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nabil Iguaddi AFOM on 14 Mar 2024
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

Thin Thin

Stayed 1 night in Jan 2024
Response from Nabil Iguaddi AFOM on 14 Mar 2024
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

10/10 Excellent

Hisham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Luciana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Staff great. Great room
Stayed 1 night in Dec 2023

4/10 Poor

Tracey

Stayed 1 night in Nov 2023

10/10 Excellent

Usama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a family vacation stay
Stayed 1 night in Aug 2023
Response from . on 21 Aug 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

4/10 Poor

mahmoud, jerusalem

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from . on 15 Jun 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

2/10 Terrible

Jody

I was not allowed to get the room although it was paid through Expedia a couple of months ago. After talking repeatedly with the reservation department of the hotel they told me that they did not receive the payment. Therefore, reservation was not honored and dropped off their system.
Stayed 2 nights in May 2023
Response from . on 30 May 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

helen

Travelled with family
Liked: Cleanliness
We often stay at the Khalidiya Sheraton mainly because of location and price. Also, the rooms are quite spacious with plenty of storage space, and the bathrooms have a bathtub, which personally I like. Reception desk now on ground floor seems smaller than before when it was on first floor - and at times there is a long wait to check in or speak to someone. Also several times we had problems with room keycard. Sometimes, it worked in lift but not for door and vice versa. Then you have to go to reception and sometimes wait your turn before they can reactivate your key. This is surely a general problem (assume we aren't the only ones to experience this) which I thought only used to happen years ago when a mobile could affect a room cardkey. Pity the Ground Floor restaurant is not as it used to be. No longer desirable to eat there. Also the pub seems to be permanently closed - it was also closed last time I stayed there a year or more ago.
Stayed 5 nights in Apr 2023
Response from . on 4 May 2023
Dear Valued Guest.Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.Please allow me to offer my sincere apologize for the shortcomings you experience during your stay. I can assure you, your comments are being dealt with and we do express regret on the unnecessary inconveniences caused to your stay.Your comment has been taken on board by our manager who will take proper and necessary actions to avoid such situation for future guests.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Staff & service, amenities
Member of staff at check in (who said he was the manager but but found out the next day that he wasn't!) was extremely rude and abrupt. There was am issue with my Expedia confirmation stating parking was free for one car, which I clearly had printed out in front of me - he was just so rude and really couldn't care less and went ahead and charged the parking fee saying that it was Expedia's error not the hotels! There was no apology or any acknowledgement that they needed to rectify this error or that they would honour the cost of the parking, as it was only one night, in this instance! Wouldn't recommend or stay there again! Rooms very old and dated - only one towel, toiletries etc for 2 people. Just really bad service generally.
Stayed 1 night in Apr 2023
Response from . on 2 May 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

Muna

Stayed 7 nights in Mar 2023
Response from . on 2 May 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

10/10 Excellent

Marc, London

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Mar 2023
Response from . on 12 Apr 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

10/10 Excellent

Marc, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from . on 2 May 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

Abdulfatah

Stayed 1 night in Mar 2023
Response from . on 12 Apr 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

10/10 Excellent

Svetlana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for the sea view that wasbt available. Instead we get the sweet on the highest floor .The stuff is so friendly and helping . Everything is about to you getting the best stay in the hotel and in the city.
Stayed 4 nights in Feb 2023
Response from . on 12 Apr 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

2/10 Terrible

Khurram, fairfax

Disliked: Cleanliness, staff & service, property conditions & facilities
very old property.
Stayed 3 nights in Feb 2023

10/10 Excellent

fares

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Strongly recommended
Stayed 1 night in Feb 2023
Response from . on 12 Apr 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Time for an internal facelift
Dated facility but in good city location.
Stayed 1 night in Feb 2023
Response from . on 12 Apr 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

10/10 Excellent

EHAB

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel is located on the main street of Abudhabi with a lot of shopping options around and restaurants.
Stayed 1 night in Jan 2023
Response from . on 1 Feb 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

2/10 Terrible

Syed

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
1. This is the only 4 star hotel specially with the name of Sheraton who has charged 15 dirhams / 4 usd 2. The room condition and property condition is old 3. Hair dryer was locked inside dressing table drawer and wasnt working. It wasnt fixed even after complain 4. I have asked for first aid first they said they dont have first aid guy but they will send kit, later they said come to first floor to staff room and then they said manager will call and it took over 2 hours. Later manager came with a shopper of medicine and brought one engineer who refused to do first aid. 5. The bar is closed for renovation I certainly do not recommend a stay unless its about convenience
Stayed 1 night in Jan 2023

8/10 Good

Ante

Travelled with family
Liked: Staff & service
Pretty tidy however, there's a lack of 24/hr food service and no international adapter for outlets.
Stayed 1 night in Dec 2022
Response from . on 1 Feb 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Bad start to the trip
Check in was slow. They issued me a hotel card for access to lift and hotel room. I tried to access the lift however it was not working. I told the receptionist they told me to just go up first to wait inside the room for them to rectify the problem. I went up with my luggage as they instructed. however I still couldn’t access the room with the issues card. I went back down to tell them the problem. After some time, they told me the problem had been rectified. I went up and accessed my room but the electricity weren’t working for the whole room. I went down and told them the problem. They told me I didn’t know how to on the electricity. I showed them a video of the room and the way tried to on the lights. They then told me to wait outside the room while they contact the technician. I told them I would like to change room. They reluctantly did so.
Stayed 2 nights in Nov 2022
Response from . on 1 Feb 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mary Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

4/10 Poor

Jabbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Colin

4/10 Poor

Sarmad

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
UNBELIEVABLE that its Sheraton, pathetically maintained, poor dirty linen and interior, walkways had matrices hanging, leaked bath, dirty sofas, unfriendly for luggage walkways, poor restaurants, its a total shame for the brand

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for corniche and visiting other locations around Abu Dhabi...All staff really helpful and polite. There are some areas looking a bit tired but generally well maintained. Definitely worth staying again.
Stayed 7 nights in Oct 2022
Response from . on 1 Feb 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

Nauman

Liked: Cleanliness, staff & service, property conditions & facilities
The property gave an older look, not very well kept rather needs a refurbishing. Facilities worn out, needs make over as I think they are beyond their economic life. Staff is very helpful and cooperative at front desk particularly Ms. Noor and Mr. Amir were very helpful. The housekeeping staff was also very good.
Stayed 7 nights in Aug 2022

8/10 Good

Nauman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok.
Stayed 3 nights in Aug 2022
Response from . on 1 Feb 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

8/10 Good

Venkatarakesh

Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
First and Last
It was a family bonding and we did not enjoy our stay. The receptionist was not accommodating, the customer service was awful and very slow, the swimming pool was used for kids swimming lesson, it takes forever when you call the housekeeping and the food was not worth the price. I will not recommend it to my friends.
Stayed 1 night in Aug 2022

8/10 Good

Vivek

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 week stay
I stayed at Sheraton for a week and the stay was very comfortable. The only improvement could be the response for housekeeping. They take around 30 minutes to address the request. Everything else was good. Check-in / out was very comfortable. Rooms were clean and smelling fresh. AC was good. Area is good. Staff is courteous. All in all, I would not mind staying there again during my next visit. Minor comment - pls rectify name on Hotels.com from Shreaton to Sheraton, difficult to search with this spelling mistake.
Stayed 7 nights in Jul 2022

8/10 Good

Syed Jabran

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the recepcion were really helpful and proactive. Very kind and also flexible, I totally recommend this hotel. The buffet in breakfast was good, and again, people there really nice and attentive for my needs
Stayed 1 night in Jun 2022
Response from . on 1 Feb 2023
Dear Valued Guest,Thank you for taking time and effort in sharing your comments and feedback on your stay at Sheraton Al Khalidiya Abu Dhabi.Guest feedback is important to the hotel as it allows us to further understand where we are performing to an excellent standard and areas we can look to further improve.All of your kind comments have been shared with the management and team and everybody here is delighted to hear how much you enjoyed your stay with us.We hope to welcome you home at Sheraton Al Khalidiya Abu Dhabi again on a future holiday.SincerelySheraton Al Khalidiya

2/10 Terrible

Mouhammad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly and humid rooms. Terrible gym. Bad air conditioning. Bad internet connection. Unprofessional and unwelcoming staff. What I liked most about my stay was checking out early.
Stayed 7 nights in Jun 2022

6/10 Okay

Milton

Liked: Cleanliness, room comfort
It was adequate
Stayed 7 nights in Jun 2022

10/10 Excellent

Saqlain

Stayed 1 night in Jun 2022

2/10 Terrible

Ibtesam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Ellis, Everett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned room well each day, restaurant was good and convenient, staff were attentive. Was active area of city. Enjoyed stay. Easy taxi ride to multiple interesting areas (gold center, three different malls, other).
Stayed 28 nights in May 2022

8/10 Good

Jelma

Stayed 2 nights in May 2022

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, everything I ever wanted was around my area. Will definitely stay there in the future.
Stayed 7 nights in May 2022

8/10 Good

Azzam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location Old
Stayed 8 nights in May 2022

10/10 Excellent

RIAD

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant is expensive
Stayed 5 nights in May 2022

10/10 Excellent

Azhar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Jorge, Kingwood

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay of my life at a hotel. Rude personnel. Trasy place. Would not recommend it at all.
Stayed 5 nights in Jan 2022

2/10 Terrible

MOHAMED

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
They cancelled my confirmed booking. They said their fully booked.
Stayed 1 night in Dec 2021

2/10 Terrible

IYAD M M

Disliked: Cleanliness, staff & service, property conditions & facilities
I had a book and received a confirmation, but suddenly when i retch there they said they don’t have any room available and check with expedia
Stayed 1 night in Dec 2021