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Reviews of Copthorne Downtown by Millennium

4 out of 5
Copthorne Downtown by Millennium
Sheikh Zayed The 1st Rd Electra Street, Abu Dhabi

Reviews

8.4

Very good

Rating 10 - Excellent. 111 out of 250 reviews" "
Rating 8 - Good. 86 out of 250 reviews" "
Rating 6 - Okay. 34 out of 250 reviews" "
Rating 4 - Poor. 11 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom is quite huge along with the living room. Kitchenette is a plus. Would rdefinitely recommend this hotel! 😊
Stayed 3 nights in Apr 2024
Response from Amrou Tabbaa on 29 Apr 2024
Dear D,Thank you so much for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. Our staff takes great pride in providing exceptional service, so your feedback is highly appreciated.We hope to have the pleasure of welcoming you back in the near future.Sincerely,Amrou TabbaaHotel Manager

10/10 Excellent

Lalji Murji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Amrou Tabbaa on 3 Apr 2024
Dear Lalji Murji , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amrou TabbaaHotel Manager

8/10 Good

Zabina

Stayed 1 night in Mar 2024
Response from Amrou Tabbaa on 15 Apr 2024
Dear Zabina , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amrou TabbaaHotel Manager

8/10 Good

Solaiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff
Stayed 9 nights in Feb 2024
Response from Amrou Tabbaa on 13 Mar 2024
Dear Solaiman , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amrou TabbaaHotel Manager

10/10 Excellent

SHAKIL, Rochdale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a good location. They have valet parking although if room says sleeps 3 it will actually sleep 2 so just be mindful you may need an extra room. Hotel staff are friendly and the hotel is cleaned to a good standard. Everything works well at the hotel
Stayed 5 nights in Feb 2024
Response from Amrou Tabbaa on 13 Mar 2024
Dear Shakil , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amrou TabbaaHotel Manager

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the middle of downtown. Walkable to corniche as well as Abu Dhabi Mall. Hotel staff is extremely friendly and welcoming. Room was clean and all service was extremely prompt. I called the front desk because my iron didn’t work and they delivered a new one to my room in less than 2 minutes! Hotel isn’t the newest, but it is clean and well kept.
Stayed 4 nights in Jan 2024
Response from Amrou Tabbaa on 13 Mar 2024
Dear Jeffery , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Amrou TabbaaHotel Manager

10/10 Excellent

Amro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tahani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made my stay exceptional starting from AbdelHaq at front desk who upgrade my room and concierge and valet parking staff are very friendly and the [syrian] guy forget his name at bkfast restaurant was extremely helpful asking daily how was the food. I’ll come back just because of staff
Stayed 4 nights in Nov 2023

10/10 Excellent

E J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ASAN my room cleaner was a standout
Stayed 3 nights in Nov 2023

4/10 Poor

Marc

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a safe and relaxing stay.
Stayed 4 nights in Oct 2023

4/10 Poor

Mohammed

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Sep 2023

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. GREAT PEOPLE

10/10 Excellent

Haseeb

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very good place to stay if you are going to be busy with work in Abu Dhabi! Location is perfect and valet is a huge plus.
Stayed 1 night in Sep 2023

8/10 Good

Paulene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was pretty basic and the same everyday. The lifeguard at the pool did an excellent job, kept the place clean and was very helpful to everyone.
Stayed 4 nights in Mar 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 8 nights stay
Shalie at reception was excellent. Friendly. Warm. Nothing was too much trouble. So was Allan, in Concierge. Everyone was so friendly. Housekeeping staff were very accommodating and friendly too. The guys in Valet Parking and in the restaurant - nothing is too much trouble. Every single one of them. Even the security staff were very warm and welcoming. Amazing team. The Hotel Manager Amrou Tabbaa deserves a huge pat on the back as he too was hands on, warm and friendly. He made the dream team how they are by leadership by example. Keep it up, Amrou and the dream team.
Stayed 7 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Decent Experience
Wouldn't call it a 4 star hotel, as the property seemed old and basic stuff like the buttons inside the lifts were not working properly to reach the desired floor.Basic amenities inside the room, nothing special.The breakfast waa also pretty basic with many items being stock outbon a regular basis.Forbthe price that's being charged, certainly it call for a major improvement.Overall.i was happy with the stay and the location is quite central.
Stayed 2 nights in Mar 2023

10/10 Excellent

Haroon

Stayed 4 nights in Mar 2023

10/10 Excellent

Ajit Kumar

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Mohamed

Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Muhammad

Travelled with group
Liked: Staff & service
The room was very small and the carpet was not clean. The room carpet was wet.
Stayed 1 night in Dec 2022

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

4/10 Poor

Ahmad

Travelled with family
Liked: Cleanliness
OK over all They charged me An "Extra Guest" hidden fee and hotel refused to return that back even though we did not exceed the maximum number of the guest, so becarfull.
Stayed 9 nights in Sep 2022
Response from Mohamed on 5 Oct 2022
Dear Mr. Ahmed,Thank you for your feed back which is highly appreciated,Checking your booked total price and counter checking your hotel invoice we do not see any discrepancy or extra charges. From hotel side we have charged the same amount booked from Expedia without any extra charges.Hope you understand that the hotel have not charge you any extra or hidden charges and your concern should be addressed to the Expedia as we did not charge anything to you during your stay or after. Hope you reconsider the hotel rating and the issue with expedia does not affect your rating to the hotel.Rest assured that we do our utmost effort to make your stay as comfortable as possible.

4/10 Poor

Ahmad

Travelled with family
Liked: Cleanliness
The hotel was ok, clean and staff were nice over all. However, i was over charged a hidden fee " Extra Guest Fee" by the hotel and they refused to give it back to me. Becarefull when booking in this hotel.
Stayed 8 nights in Sep 2022
Response from Mohamed on 5 Oct 2022
Dear Mr. Ahmed,Thank you for your feed back which is highly appreciated,Checking your booked total price and counter checking your hotel invoice we do not see any discrepancy or extra charges. From hotel side we have charged the same amount booked from Expedia without any extra charges.Hope you understand that the hotel have not charge you any extra or hidden charges and your concern should be addressed to the Expedia as we did not charge anything to you during your stay or after. Hope you reconsider the hotel rating and the issue with expedia does not affect your rating to the hotel.Rest assured that we do our utmost effort to make your stay as comfortable as possible.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and accommodating.
Stayed 7 nights in Aug 2022
Response from Mohamed on 15 Sept 2022
Thank you for your feed back which is highly appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious rooms. Helpful and courteous staff. Overall very good hotel. Hotels.com booking process very poor. This was the only bad experience I had during this trip. Next time I will contact and book directly with hotels.
Stayed 6 nights in Aug 2022

6/10 Okay

Shahid

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2022
Response from Mohamed on 15 Sept 2022
Thank you for your feed back which is highly appreciated.

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2022
Response from Mohamed on 15 Sept 2022
Thank you for your feed back which is highly appreciated.

8/10 Good

Jovan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Mohamed on 15 Sept 2022
Thank you for your feed back which is highly appreciated.

10/10 Excellent

Timothy

Stayed 6 nights in Jun 2022

8/10 Good

Shana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with free valet parking :)
Location is within the city with easy access to cabs. Hotel is presentable and in good condition aside from the the unpleasant smell from the carpets in the hallway. Staffs are friendly and accomodating. Our room was cozy and we were comfortable during our stay. Valet parking is a bonus!
Stayed 1 night in Jun 2022

10/10 Excellent

jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 1 night in Jun 2022
Response from Reservations Team on 13 Jun 2022
Thank you for your feed back which is highly appreciated.

6/10 Okay

Yousif

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were old and not that clean
Stayed 2 nights in May 2022
Response from Reservations Team on 13 Jun 2022
Thank you for your feed back which is highly appreciated.

8/10 Good

Mordechai

Stayed 1 night in Apr 2022

10/10 Excellent

Alaa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very friendly service
Stayed 3 nights in Mar 2022

6/10 Okay

Romulo

Liked: Cleanliness
Stayed 2 nights in Jan 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Excellent buffet breakfast.
Stayed 1 night in Dec 2021

6/10 Okay

Wijdan

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the location of the hotel and the breakfast was really good and location is close to everything. I didn't like the room and the property. Almost most of the things in the room were not functioning well. The toilet water was not working and the water kettle when warm would steam all the water and you can't even touch it (very cheap brand). The TV is very old and most of the channels aren't even working. No fridge in the room and the room smells really awful. The hotel was good but the room was terrible.
Stayed 2 nights in Dec 2021

2/10 Terrible

Bushra

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was good but the room bathroom was dirty. The tub had hair clogged in it and the sink was leaking. I complained about it but no one fixed it during our stay. I will never stay here again.
Stayed 1 night in Nov 2021

8/10 Good

F

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is always amazing and kind.
Stayed 6 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good clean rooms. Very friendly staff. Outstanding breakfast buffet.
Stayed 2 nights in May 2021

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming - a Home Away from Home
The ground-floor restaurant is this hotel is as good as any restaurant in Abu Dhabi - their salads are to die for! This is an older hotel but well kept and has an intimate charm to it. There is a "basement" bar that has a pool table and two dart boards, a great bartender and good, homey atmosphere. The staff is very friendly and helpful. Nice gym with Charles offering helpful workout tips. They have a very good masseuse on site for a relaxing deep muscle massage. Good location located in central downtown Abu Dhabi.
Stayed 2 nights in Feb 2021

10/10 Excellent

Arney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very comfortable. The staff at the reception, Breakfast hall & Grocer were all cheerful and helpful. Overall a great stay.
Stayed 3 nights in Feb 2021

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021