The hotel was nice, but the staff were so focussed on the NYE event, that we felt a little ignored. My friend had a broken arm and because of this, was refused entry to the hotel lounge. The staff member at the Impressions lounge even laughed at him and asked why it was broken. I was shocked and disappointed, my friend felt awful because we weren’t allowed entry to the bar and lounge and this put a real dampener on the evening. It was just unkind and rude of her. The hotel was fine, but definitely didn’t feel like a 5 star experience. Disappointed.