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Reviews of Anantara Eastern Mangroves Abu Dhabi Hotel

5 out of 5
Anantara Eastern Mangroves Abu Dhabi Hotel
Sheikh Zayed Street, Abu Dhabi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 324 out of 493 reviews" "
Rating 8 - Good. 109 out of 493 reviews" "
Rating 6 - Okay. 37 out of 493 reviews" "
Rating 4 - Poor. 12 out of 493 reviews" "
Rating 2 - Terrible. 11 out of 493 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicola Mandolini Hotel Manager on 20 Feb 2024
Many thanks for the 8-Star rating!We are all looking forward to the pleasure of welcoming you again at Anantara Eastern Mangroves Abu Dhabi Hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nicola Mandolini Hotel Manager on 20 Feb 2024
Many thanks for the 10-Star rating!We are all looking forward to the pleasure of welcoming you again at Anantara Eastern Mangroves Abu Dhabi Hotel in the near future.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Mixed bag - needs more staff at breakfast
Good points : unique views , spacious rooms and very good facilities on site. Negative points: cleanliness in breakfast was poor. Not enough staff, lots of tables left dirty and never cleared. Carpets outside our room and corridor dirty and never hoovered over the 3 nights we stayed. Paid for a mangroves room and initially put us on a low floor with very poor view and had to move rooms. Staff didn’t seem surprised when we asked to move, unsure why they did that. Maybe because we booked via hotels.com? A number of staff seemed unhappy, some visibly ill with cough and cold. Our housekeeper for room was coughing and sniffing and then coming to clean our room. F+B on site was over priced.
Stayed 3 nights in Jan 2024
Response from Nicola Mandolini Hotel Manager on 12 Jan 2024
Dear Valued Guest,hank you for taking the time to share your thoughts on your recent stay at Anantara Eastern Mangroves Hotel & Spa. We appreciate your detailed feedback, both positive and concerning, as it helps us enhance our guest experience.We are delighted to hear that you enjoyed the unique views, spacious rooms, and on-site facilities. However, we sincerely apologize for the lapses in cleanliness, staffing issues, and the inconvenience with your initial room assignment. Your comments regarding the service and staff have been duly noted, and we are addressing these matters to ensure improvements moving forward.We understand the importance of a seamless and enjoyable stay, and your feedback is invaluable in helping us achieve that goal. We hope to have the opportunity to welcome you back and provide you with a more positive experience.Thank you for your understanding and for choosing Anantara Eastern Mangroves Sincerely,Nicola MandoliniHotel Manager

10/10 Excellent

saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
إقامة رائعة.
إقامة رائعة، الخدمة ممتازة، الفطور لذيذ و متنوع ، النظافة ممتازة ، الموقع ممتاز .
Stayed 3 nights in Jan 2024
Response from Nicola Mandolini, Hotel Manager on 12 Jan 2024
Dear Saeed,شكرا لك على كلماتك اللطيفة وتعليقاتك الإيجابية حول إقامتك الأخيرة في Anantara Eastern Mangroves Hotel & Spa. يسعدنا أن نعلم أنك استمتعت بالخدمة الممتازة، والفطور اللذيذ والمتنوع، والنظافة الممتازة، وموقعنا المتميز.كان من دواعي سرورنا استضافتك، ونتطلع إلى الترحيب بك مرة أخرى لتجربة رائعة أخرى.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay as always
Stayed 7 nights in Nov 2023
Response from Sincerely, Nicola Mandolini Hotel Manager on 8 Dec 2023
Thank you for your kind words! We're delighted to hear that you had another wonderful stay with us. Your continued support means a lot, and we look forward to welcoming you back for more memorable experiences.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location coupled with the wonderful Hotel facilities and activities made this a special stay. Room layout was perfect, we'll come again.
Stayed 1 night in Nov 2023
Response from Sincerely, Nicola Mandolini Hotel Manager on 20 Nov 2023
Thank you for your wonderful feedback! We're thrilled that the combination of our location, hotel facilities, and activities made your stay special. It's great to hear that you enjoyed the perfect room layout. We look forward to welcoming you back for another delightful stay!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel especially the reception area. Rooms a little dated and this shows in the furniture too. Biggest asset to the hotel is the staff, from Reception staff to Housekeeping and everyone in-between. Whenever there was an issue, they couldn’t do enough to help. A special mention to Dickson, the most friendliest and helpful staff member with a lovely warm smile!
Stayed 4 nights in Aug 2023

8/10 Good

Olga

Stayed 2 nights in Aug 2023

2/10 Terrible

Martha

Travelled with family
Is terrible hotel, never again
Stayed 3 nights in Jul 2023
Response from Nicola Mandolini, Director of Operations on 25 Jul 2023
We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay.It will be great if you could share more details about your recent visit by sending us an email at easternmangroves@anantara.com. We look forward to welcoming you back to Anantara Eastern Mangroves Abu Dhabi Hotel in the near future.Sincerely,Nicola MandoliniDirector of Operations

6/10 Okay

Verified traveller

Liked: Room comfort
Impressive from the outside.
Large spacious rooms, very nice and comfortable, but dark and drab furniture. No local shops in the area. Food over priced at the first floor lounge. Breakfast ok.
Stayed 2 nights in Jul 2023
Response from Nicola Mandolini, Director of Operations on 25 Jul 2023
Dear Valued Guest,We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay. We have read your review with our utmost attention and will take note of your constructive remarks. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.We look forward to welcoming you back to Anantara Eastern Mangroves Abu Dhabi Hotel in the near future.Sincerely,Nicola MandoliniDirector of Operations

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Food Poisoning from Room Service
I got the worse food poisoning from room service. So, my trip to Abu Dhabi was ruined. I was stopping over for 2 days to visit the city. The hotel only called to asked if I needed any medical assistant and allow me to have late checked out but didn’t compensate me for the food. I was very disappointed with the service I received.
Stayed 2 nights in Jul 2023
Response from Nicola Mandolini, Director of Operations on 25 Jul 2023
Dear Valued Guest,We appreciate you reaching out on Experdia to notify us of your concerns related to your recent stay.It will be great if you could share more details about your recent visit by sending us an email at easternmangroves@anantara.com. Sincerely,Nicola MandoliniDirector of Operations

10/10 Excellent

Salem

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff in the front desk are great
Stayed 1 night in Jun 2023
Response from Nicola Mandolini, Director of Operations on 25 Jul 2023
Dear Salem,Many thanks for the 5-Star rating!We are all looking forward to the pleasure of welcoming you again at Anantara Eastern Mangroves Abu Dhabi Hotel in the near future.Thank you and kind regards, Nicola MandoliniDirector of Operations

8/10 Good

Puzante

Stayed 1 night in Apr 2023

10/10 Excellent

Lawrence

Stayed 2 nights in Mar 2023

8/10 Good

saeed

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel is amazing, service was brilliant. Fully recommend
Stayed 4 nights in Nov 2022

8/10 Good

Pamela

Liked: Cleanliness, staff & service, room comfort
The staff were lovely and give us a room upgrade, late checkout and 20% as per gold status. Food good and view plus wildlife spotting a bit special.
Stayed 1 night in Oct 2022
Response from General Manager on 21 Oct 2022
Dear Ms. Pamela,Thank you very much for taking the time to share your feedback with us following your recent stay at Anantara Eastern Mangroves Abu Dhabi Hotel. We are indeed grateful to have you as our valued guests. We are glad to know that our team members had made your stay memorable. Your words of affirmation are a huge encouragement and motivation to our team.Looking forward to have you again in the near future. Sincerely,Akram Al AmeerGeneral Manager

10/10 Excellent

Reto, horgen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 2 nights in Oct 2022
Response from Akram Al Ameer on 18 Oct 2022
Dear Reto,Thank you very much for taking the time to share your feedback with us following your recent stay at Anantara Eastern Mangroves Abu Dhabi Hotel. We are indeed grateful to have you as our valued guests. Your words of affirmation are a huge encouragement and motivation to our team.Looking forward to having you again in the near future. Sincerely,Akram Al AmeerGeneral Manager

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful !
This is a super hotel. Incredibly spacious room, comfy bed, great food, the staff are friendly, and helpful staff and there is a wonderful ambience! slippers in the room would make this hotel 10/10. Overall, I will return for sure. Highly recommend.
Stayed 1 night in Aug 2022
Response from Akram Al Ameer - General Manager on 20 Aug 2022
Dear Ms. Melody,First and foremost we would like to thank you for choosing Anantara Eastern Mangroves Abu Dhabi Hotel and for recommending us to the travel community of Expedia, this is undoubtedly the best reward for us all. I have noted your concern about the slippers and this concern has been looked into already.We hope to welcome you again in the near future. Sincerely,Akram Al AmeerGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Anantara service is always consistently faultless. Perfection. I had a wonderful stay in a beautiful hotel with kind people.
Stayed 1 night in Jun 2022
Response from Khaled Sharabassy on 27 Jun 2022
Dear Melissa, Thank you very much for taking the time to share your feedback with us following your recent stay at Anantara Eastern Mangroves Abu Dhabi Hotel. We are indeed grateful to have you as our valued guests. We are glad to know that our team members had made your special occasion memorable. Your words of affirmation are a huge encouragement and motivation to our team. Looking forward to have you again in the near future. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

CHRISTOPHE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Will go back for sure !
Stayed 1 night in May 2022
Response from Khaled Sharabassy on 27 Jun 2022
Dear Christophe, Thank you very much for taking the time to share your feedback with us following your recent stay at Anantara Eastern Mangroves Abu Dhabi Hotel. Your words of affirmation are a huge encouragement and motivation to our team. Looking forward to have you again in the near future. Sincerely, Khaled Sharabassy General Manager

6/10 Okay

Ali, DUBAI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They need to know vip program
Stayed 2 nights in May 2022
Response from Khaled Sharabassy on 17 May 2022
Dear Mr. Ali, Greetings from Anantara Eastern Mangroves Abu Dhabi Hotel! I sincerely feel your frustrations. Please do accept my apologies for any inconvenience it has caused you. I have escalated the same to my department heads. I will ensure the investigation will be carried out, in parallel to putting an immediate action in place. This is to improve our service and avoid any less positive experience you had. We highly consider such a very serious complaint like yours and we are dealing with it with the utmost priority. Once again, we are really sorry for the disappointment. Sincerely yours, Khaled Sharabassy General Manager

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations, excellent service and excellent a la carte dining. Buffets are never my thing, and I eat late so it's not fair for me to complain about what was left for me on the buffet an hour before it closed. Overall, a wonderful stay.
Stayed 3 nights in Mar 2022
Response from Khaled Sharabassy on 14 May 2022
Dear Mr. Stephen, Greetings from Anantara Eastern Mangroves Abu Dhabi Hotel! Thank you for taking the time to provide us with your valuable feedback and comments about your recent stay by completing our survey. Guest satisfaction is our utmost objective, and it will not only make our hotel successful but also our work more satisfying. The reputation of Anantara is built on dedication and commitment to exemplary customer service. We are all looking forward to the pleasure of welcoming you again to Anantara Eastern Mangroves Abu Dhabi Hotel in the near future. Sincerely, Khaled Sharabassy General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Amazing staycation with Mangrove views
The excellent service and surroundings with beautiful Mangrove views. However the food is not so good. Both food at the pool bar and breakfast buffet was disappointing. The room is super spacious and neat. (Even early check-in was possible) but, the bathtub was dirty with some random hair which was not mine. Overall it was still amazing staycation experiences.
Stayed 1 night in Apr 2022
Response from Khaled Sharabassy on 15 Apr 2022
Dear Sir / Madam, Greetings from Anantara Eastern Mangroves Abu Dhabi Hotel! Thank you for taking the time to provide us with your valuable feedback and comments about your recent stay by completing our survey. I am pleased to know your pleasant stay at our hotel. It is such a great opportunity to have you staying with us. I regret to hear that we were unsuccessful to meet your expectations on a few occasions. Please do accept my apologies for any inconvenience it has caused you. We had implemented a couple of relevant resolutions that will surely improve these areas. Your trust is very important to us and we hope for another opportunity you will give us in the coming period. We hope to welcome you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

2/10 Terrible

Osama

Stayed 1 night in Mar 2022
Response from Khaled Sharabassy on 15 Apr 2022
Dear Mr. Osama, Thank you for choosing Anantara Eastern Mangroves Abu Dhabi Hotel. Please do accept our sincerest apologies for the unpleasant experience. Kindly feel free to contact us with any concerns. Looking forward to hearing from you soon. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

AHMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Khaled Sharabassy on 15 Apr 2022
Dear Mr. Ahmed, Thank you for the amazing ratings. We hope to see you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay here while in Abu Dhabi. It is about a 15 minute drive to the city but I love looking out over the mangroves at night. The staff are just wonderful and it broke my heart to leave. I definitely will be back to stay here again.
Stayed 6 nights in Feb 2022
Response from Khaled Sharabassy on 10 Mar 2022
Dear Ms. Christie, Thank you for the wonderful feedback. I am pleased to know that you had a lovely experience at Anantara Eastern Mangroves Abu Dhabi Hotel. We will surely strive harder to ensure a high level of customer service is being given to our valued guests like you. We would be delighted to welcome you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great stay, excellent hotel, friendly and helpful staff. Amazing view of mangroves
Stayed 1 night in Feb 2022
Response from Khaled Sharabassy on 2 Mar 2022
Dear Ms. Michelle, It is indeed an honour to have you as our valued guest in Anantara Eastern Mangroves Abu Dhabi Hotel. Thank you so much for your kind words. Wishing you all the best and hope to see you again soon. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Osama

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing they upgrade my room to the Mangroves view which add more relaxation and calm
Stayed 1 night in Feb 2022
Response from Khaled Sharabassy on 7 Feb 2022
Dear Mr. Osama, Thank you very much for the lovely feedback following your recent stay at Anantara Eastern Mangroves Abu Dhabi Hotel. We are pleased to read and will definitely share with the team. Looking forward to see you again soon. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've stayed in. Top-notch service, beautiful view from our balcony. Can't say enough about the breakfast buffet .... absolutely fantastic! The only negative was our room was right below the bar - that meant we had to put up with loud music until 1 or 2 in the morning throughout our stay. Frustrating!
Stayed 3 nights in Dec 2021
Response from Khaled Sharabassy on 22 Jan 2022
Dear Mr. Jason, Greetings from Anantara Eastern Mangroves Abu Dhabi Hotel! Thank you for taking the time to provide us with your valuable feedback and comments about your recent stay by completing our survey. I am pleased to know your pleasant stay at our hotel. It is such a great opportunity to have you staying with us. In regard to your concern about the sound proof, please do accept my apologies for any inconvenience it has caused you. I have escalated the same to concerned department heads. I will ensure this will be actioned immediately. Once again, we are really sorry for the disappointments. I hope this area will not deter you from coming back to Anantara Eastern Mangroves Abu Dhabi Hotel. Your trust is very important to us and we hope for another opportunity you will give us in the coming period. We hope to welcome you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

6/10 Okay

Matthew

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Not the best experience.
The hotel was nice, but the staff were so focussed on the NYE event, that we felt a little ignored. My friend had a broken arm and because of this, was refused entry to the hotel lounge. The staff member at the Impressions lounge even laughed at him and asked why it was broken. I was shocked and disappointed, my friend felt awful because we weren’t allowed entry to the bar and lounge and this put a real dampener on the evening. It was just unkind and rude of her. The hotel was fine, but definitely didn’t feel like a 5 star experience. Disappointed.
Stayed 1 night in Dec 2021
Response from Khaled Sharabassy on 22 Jan 2022
Dear Mr. Matthew, Greetings from Anantara Eastern Mangroves Abu Dhabi Hotel! First of all, please allow me to express my sincere apologies that your experience was not up to your expectation. At Anantara, we pride ourselves on offering only the best quality and are passionate about creating meaningful memories for our guests. We are concerned to learn of your experience during the stay with us and it is with regret to acknowledge your dissatisfaction. Kindly be informed that your feedback is greatly appreciated. We welcome the good and even the critical appraises. It is only through your feedback can we work on continuously improving on our services and products for better guest satisfaction which is of vital importance to us. Kindly be aware that guest satisfaction is our utmost objective and it will not only make our Hotel successful but also our work more satisfying. The reputation of Anantara is built on dedication and commitment to exemplary customer services. Once again please accept my sincere apologies for your unpleasant experience. My team and I look forward to the pleasure of meeting you in person on your next visit to Anantara Eastern Mangroves Abu Dhabi Hotel. Please do give us a call, and we would be delighted to have you again with us. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

weonsup

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay a few days felt like forever it was very relaxing and tranquil Staff were friendly and helpful Food at the buffet was tasteful and varied More vegan/ vegetarian choices would have been appreciated but chefs helpful and obliging Rooftop bar had amazing sunset views over the mangroves and city Will definitely return
Stayed 3 nights in Dec 2021
Response from Khaled Sharabassy on 22 Jan 2022
Dear Greetings from Anantara Eastern Mangroves Abu Dhabi Hotel! Thank you for taking the time to provide us with your valuable feedback and comments about your recent stay by completing our survey. I am pleased to read that you had enjoyed our facilities and services. I have shared this survey with our colleagues, and they are enthusiastically motivated to read your comments about the hotel and the services. Guest satisfaction is our utmost objective and it will not only make our hotel successful but also our work more satisfying. The reputation of Anantara is built on dedication and commitment to exemplary customer service. I certainly do hope that your recent experience will build a rapport for patronizing continuously our hotel services in the coming period. We are all looking forward to the pleasure of welcoming you again at Anantara Eastern Mangroves Abu Dhabi Hotel in the near future. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful staff Spacious room Comfortable hotel
Stayed 4 nights in Dec 2021
Response from Khaled Sharabassy on 26 Dec 2021
Dear Mr. Amir, It was a pleasure to having you as our valued guest in Anantara Eastern Mangroves Abu Dhabi Hotel. Thank you very much for the lovely ratings. Hope to see you again soon. Sincerely, Khaled Sharabassy General Manager

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Short break
The outside and pool area was a lot smaller than expected. The pool was very busy and the only place to sit was in the middle of the shisha lounge which, as non-smokers was not very pleasant. We took the all inclusive package which was very limited and it was difficult to get staff to refill drinks. Although we had a very nice room, the soundproofing wasn’t fantastic. Food was very nice and there was lots of choice. Overall very nice but we’ve had much better for a similar price.
Stayed 1 night in Nov 2021
Response from Khaled Sharabassy on 3 Dec 2021
Dear Ms. Karen, Many thanks for your wonderful ratings! We're glad you had a relaxing stay and that you enjoyed the service from our group of wonderful professionals from Anantara Eastern Mangroves. In regards to the problem you'd encountered in your Dinning Experience, please do accept our sincere apology. I assure you immediate and corrective action will be in placed at the earliest. That will includes Menu Engineering and related dinning enhancement. We are all looking forward to the pleasure of welcoming you again at Anantara Eastern Mangroves Abu Dhabi Hotel in the near future. Thank you and kind regards, Khaled Sharabassy General Manager

8/10 Good

Waleed

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Khaled Sharabassy on 26 Dec 2021
Dear Mr. Waleed, Thank you for the lovely ratings. We will surely be delighted to welcome you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Tauqeer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Khaled Sharabassy on 3 Dec 2021
Dear Mr. Tauqeer, Thank you for the high ratings! Hope to see you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Even while on business it feels like being on vacation. Very serene environment
Stayed 4 nights in Nov 2021
Response from Khaled Sharabassy on 3 Dec 2021
Dear Sir / Madam, Thank you very much for the nice feedback. We will surely be delighted to welcome you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

AL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location, elegant and best service also the food are delicious, roof top excellent
Stayed 1 night in Nov 2021
Response from Khaled Sharabassy on 3 Dec 2021
Dear AL, We are glad for the positive feedback you have shared here in Expedia. Lovely photos too. Looking forward to see you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Khaled Sharabassy on 7 Nov 2021
Dear Siobhan, Many thanks for the rating! We are all looking forward to the pleasure of welcoming you again at Anantara Eastern Mangroves Abu Dhabi Hotel in the near future. Thank you and kind regards, Khaled Sharabassy General Manager

10/10 Excellent

Gaurav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend stay!
Everything was perfect. Staff was amazing, room were spacious and clear, pool area was super nice and relaxing, and the view of the mangrove was as good as it gets in this region
Stayed 2 nights in Oct 2021
Response from Khaled Sharabassy on 2 Nov 2021
Dear Gaurav, You left us speechless with your inspiring words. Thanks a lot for taking the time to share your feedback following your recent staycation. We are glad to learn your stay is flawless and we have met your expectations. We hope this will be the start of your continued patronage with our property and brand. Looking forward to welcoming you again in the near future. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, clean room, comfortable beds.
Stayed 1 night in Oct 2021
Response from Khaled Sharabassy on 28 Oct 2021
Dear Mohamed, Thank you for the wonderful feedback. We are honored and got more motivate to ensure highest customers service. We would be delighted to see you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience , our family really enjoyed the luxurious room and really loved the view.
Stayed 1 night in Oct 2021
Response from Khaled Sharabassy on 28 Oct 2021
Dear Valued Guest, You left us speechless with your inspiring words. Thanks a lot for taking the time to share your feedback following your recent staycation. We are glad to learn your stay is flawless and we have met your expectations. We hope this will be the start of your continued patronage with our property and brand. Looking forward to welcoming you again in the near future. Sincerely, Khaled Sharabassy General Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Very disappointing and not 5 star service
This was very disappointing and not what we expected from a 5 star hotel. We were moved room due to noise (a night club above open until 0330) and sat in a restaurant for 2 hours without being approached by any member of staff. When given bills to settle, the prices were significantly over what they were on the menu. Some member of staff, particularly the cleaning staff were excellent, but there were many faults and we would not return or recommend the property to any of our friends.
Stayed 2 nights in Oct 2021
Response from Khaled Sharabassy on 18 Oct 2021
Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback from your recent visit. However, it saddens us to know that we were not able to meet your expectations regarding our service. Please rest assured your comments is valuable to us and help us maintain and improve the services that we provide to our guests. Looking forward to welcoming you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

6/10 Okay

Fouad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel, though noisy pool with kids
Very nice hotel, spacious rooms and good amenities ... however during weekend the hotel is crowded and the pool is filled with kids ... it is very noisy ... not ideal for a calm weekend
Stayed 1 night in Oct 2021
Response from Khaled Sharabassy on 18 Oct 2021
Dear Fouad, Thank you for taking the time to provide us with your valuable feedback and comments about your recent stay by completing our survey. I am pleased to read that you had enjoyed our services. Please rest assured your comments is valuable to us and help us maintain and improve the services that we provide to our guests. Looking forward to welcoming you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Behailu

Stayed 1 night in Sep 2021

10/10 Excellent

taehun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite relaxtion
It was just good without hesitation, and the friendly explanation of the staff and the relaxation in a quiet room was so good.
Stayed 2 nights in Oct 2021
Response from Khaled Sharabassy on 18 Oct 2021
Dear Taehun, Thank you for the wonderful feedback. We are honor and got more motivate to ensure highest customers service. We would be delighted to see you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

8/10 Good

Faozi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. My wife and daughter loved it.
Stayed 2 nights in Aug 2021
Response from Khaled Sharabassy on 30 Aug 2021
Dear Mr. Faozi, Thank you for choosing Anantara Eastern Mangroves Abu Dhabi Hotel. We are glad to have you staying with us and happy to learn that you and your family had enjoyed your stay. Looking forward to welcome you again in the near future. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Taufiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Khaled Sharabassy on 22 Jun 2021
Dear Mr. Toufiq, Thank you for the lovely ratings. We will surely be delighted to welcome you again soon at Anantara Eastern Mangroves Abu Dhabi Hotel. Sincerely, Khaled Sharabassy General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Khaled Sharabassy on 29 May 2021
Dear Sir / Madam, Thank you for the high ratings. We are glad you had enjoyed your stay at Anantara Eastern Mangroves Abu Dhabi Hotel. Looking forward to see you again soon. Sincerely, Khaled Sharabassy General Manager