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Overview of Ardoe House Hotel & Spa

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Indoor pool
Indoor pool
2 bedrooms, in-room safe, individually decorated, individually furnished
2 bedrooms, in-room safe, individually decorated, individually furnished

Ardoe House Hotel & Spa

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

    Popular LocationBlairs Museum2 min drive
    Popular LocationRobert Gordon University9 min drive
    Popular LocationHazlehead Park10 min drive
    AirportAberdeen (ABZ)31 min drive

Choose dates to view prices

About this area

Aberdeen

Located in Aberdeen, Ardoe House Hotel & Spa is in the business district and on a river. His Majesty's Theatre and Blairs Museum are cultural highlights, and some of the area's activities can be experienced at Balnagask Golf Course (Nigg Bay Golf Club) and Hazlehead Golf Club. Storybook Glen and Aberdeen Maritime Museum are also worth visiting. Kayaking and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Popular Location

What's nearby

  • Blairs Museum - 2 min drive
  • Gordon Highlanders Museum - 7 min drive
  • Robert Gordon University - 9 min drive
  • Hazlehead Park - 10 min drive
  • Hazlehead Golf Club - 11 min drive

Getting around

  • Aberdeen Station - 15 min drive
  • Aberdeen Airport (ABZ) - 30 min drive

Restaurants

  • Maggie's Grill - 6 min drive
  • The Atlantis - 6 min drive
  • FreshMex - 6 min drive
  • Hass's Fish and Chips - 6 min drive
  • The Holburn - 6 min drive

About this property

Ardoe House Hotel & Spa

Riverside hotel with 2 restaurants and full-service spa
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find outdoor tennis courts, an indoor pool, and a spa tub. Additional features at this Victorian hotel include complimentary wireless Internet access, concierge services, and wedding services.. This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.. Featured amenities include complimentary wired Internet access, a business center, and express check-in. Free self parking is available onsite..
Ardoe House Hotel & Spa offers 119 forms of accommodation with a safe and coffee/tea makers. This individually decorated and furnished accommodation includes desks. 27-inch Plasma televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • English breakfast available for a fee weekends 7:30 AM–10:30 AM: GBP 16.95 per person
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor tennis courts
  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Polish
  • Spanish

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 27-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in fee: GBP 15.00
Express check-in
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10.00 per pet, per night
Dogs welcome
2 per room

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 16.95 per person (approximately)
  • Pet fee: GBP 10.00 per pet, per night
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Aberdeen Mercure Hotel
Ardoe
Ardoe Hotel Aberdeen
Mercure Aberdeen Ardoe House
Mercure Aberdeen Ardoe House Hotel
Mercure Aberdeen Hotel
Mercure Ardoe
Mercure Ardoe House
Mercure Ardoe House Hotel
Mercure Hotel Aberdeen
Mercure Ardoe House Hotel And Spa
Mercure Ardoe House Hotel Aberdeen
Mercure Ardoe Hotel Aberdeen
Accor Ardoe Hotel Aberdeen
Mercure Aberdeen Ardoe House Hotel And Spa Scotland
Ardoe Hotel House
Ardoe House Hotel
Mercure Aberdeen Ardoe House Hotel Spa
Ardoe House Hotel & Spa Hotel
Ardoe House Hotel & Spa Aberdeen
Ardoe House Hotel & Spa Hotel Aberdeen
Mercure Aberdeen Ardoe House Hotel Spa

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 436 out of 785 reviews
5 - Excellent 56%
Rating 4 - Good. 238 out of 785 reviews
4 - Good 30%
Rating 3 - Okay. 72 out of 785 reviews
3 - Okay 9%
Rating 2 - Poor. 24 out of 785 reviews
2 - Poor 3%
Rating 1 - Terrible. 15 out of 785 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, room comfort
It was a nice hotel, but slightly understaffed. Breakfast was good, however the main menu was disappointing. I would say pub style food at 5* hotel prices.
Stayed 4 nights in Oct 2020

2/5 Poor

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
I have stayed in this hotel before with no problems but unfortunately this time I was disappointed in the morning when I discovered that there was no hot water for a shower, just freezing cold which is not good.
Stayed 1 night in Oct 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old country house hotel in a beautiful setting.
Stayed 1 night in Oct 2020

2/5 Poor

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
Disappointed with overall stay at Ardoe. The room was clean and comfortable however, our room service phone was not working, we informed hotel and ordered room service at reception which my partner was then made to carry back to room himself. The cocktails were disappointing, certainly not worth the £9 paid each. Our evening meal again was not worth the money. The steak that I had was dry and VERY fatty, and the cheesecake for pudding was tasteless and crumbly. My partner ordered a side of macaroni cheese which looked/tasted like it had come from a supermarket tin poured into a bowl. Breakfast was good, however there was no tomato ketchup, and in a hotel so large and serving full Scottish breakfast seems like it’s a small thing that could easily be sorted. The waitresses were the same girls from the night before who I felt dreadfully sorry for as it was a full restaurant and only the two of them. As much as they were rushed, they were very pleasant girls. We had been highly recommended Ardoe by family members and were very disappointed with our stay. When they visited they did inform us that it was privately owned and not owned by Mercure, I certainly wouldn’t class it as 4* and you can definitely feel that it is now a chain run hotel.
Stayed 1 night in Oct 2020