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Overview of Helnan Phønix Hotel

Photo gallery

Guest reviews

3.9 / 5Good
1,297 reviews
Guests rated this property 4.0/5 for cleanliness.

Amenities

  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Gym

Map

What's nearby

Popular LocationAalborg Historical Museum2 min walk
Popular LocationAalborg Monastery3 min walk
Popular LocationBudolfi Cathedral3 min walk
AirportAalborg (AAL)7 min drive

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  • Single Room, 1 Single Bed

    4.4/5 guest room rating

    Room amenities

    • 107 sq ft
    • Sleeps 1
    • 1 Single Bed
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  • Double Room, 1 King Bed

    4.5/5 guest room rating

    Room amenities

    • 204 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Triple Room

    4.4/5 guest room rating

    Room amenities

    • 204 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Single Sofa Bed
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  • Family Room

    4/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 4
    • 2 Double Beds
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  • Junior Suite, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 419 sq ft
    • Sleeps 3
    • 1 King Bed
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  • Quadruple Room

    4.2/5 guest room rating

    Room amenities

    • 204 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
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  • Double Room, 1 Double Bed (Bed 140 cm)

    4.3/5 guest room rating

    Room amenities

    • 139 sq ft
    • Sleeps 2
    • 1 Double Bed
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  • Double Room, 2 Single Beds

    4.1/5 guest room rating

    Room amenities

    • 205 sq ft
    • Sleeps 2
    • 2 Single Beds
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About this area

Aalborg

Located in Aalborg, Helnan Phønix Hotel is in the city centre and near the airport. Aalborg Historical Museum and House of Music are cultural highlights, and some of the area's notable landmarks include Budolfi Cathedral and Jens Bangs Stenhus. Enjoy an event or a match at Gigantium Arena, and consider making time for Aalborg Zoo—a top attraction that's not to be missed. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.

Visit our Aalborg travel guide
Map
Popular Location

What's nearby

  • Aalborg Historical Museum - 2 min walk
  • Aalborg Monastery - 3 min walk
  • Budolfi Cathedral - 3 min walk
  • Gammeltorv - 4 min walk
  • Jomfru Ane Gade - 4 min walk

Getting around

  • Aalborg Station - 8 min walk
  • Aalborg (AAL) - 7 min drive

Restaurants

  • Brigaderen — 1 min walk

About this property

Helnan Phønix Hotel

4-star hotel near Aalborg Historical Museum
Along with a fitness centre, this smoke-free hotel has a bar/lounge and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, concierge services and dry cleaning. All 224 rooms offer free WiFi, room service (during limited hours) and TVs with cable channels. Hairdryers, safes and phones are among the other amenities that guests will find.
Helnan Phønix Hotel offers 224 forms of accommodation with a safe and a hairdryer. Televisions come with cable channels. Bathrooms include baths or showers.
This Aalborg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a fitness centre.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Uncovered self parking: DKK 75 per day
Limited parking spaces

Food and drink

Free buffet breakfast available daily 7:00 AM–10:00 AM
1 bar
Room service available

Things to do

Fitness centre

Family friendly

Dry-cleaning service

Conveniences

Ballroom
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance

Languages spoken

Danish
English

Business services

Computer station
Meeting rooms
Conference space

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Roll-in shower

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Hypo-allergenic bedding
Linens

Bathroom

Bathtub or shower
Hairdryer
Towels

Entertainment

TV channels
TV

More

Connecting rooms available
Desk
Guidebooks/recommendations
Iron/ironing board (on request)
Phone
Safe

Policies

Check-in

Check-in between 4:00 PM and midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 20 March 2020 to 8 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of DKK 300 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Cots (infant beds) are available for DKK 100.0 per night

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Uncovered self-parking fee: DKK 75 per day
  • Pet fee: DKK 300 per pet, per night
  • Crib (infant bed) fee: DKK 100.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg

Guest reviews

5 - Excellent
296
4 - Good
700
3 - Okay
218
2 - Mediocre
69
1 - Poor
14
4.0
Cleanliness
4.2
Service and Staff
3.5
Amenities
3.6
Property condition

3/5

  • Liked: Cleanliness, property conditions & facilities, room comfort

Misinformed

Stay was good..but I was misguided or misinformed on the Hotels Nights Rewards elibility for this hotel... I didnot received any night rewards for my stay

Stayed 1 night in Jan 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    The beds was god, I Sleep well, the breakfast was very god. I had a very nice stay

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, room comfort

    Stayed 4 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Comfortable and friendly hotel in the midst of downtown Aalborg. Plenty of excellent shopping and food options nearby.

    Stayed 3 nights in Oct 2019