In Mount Surprise, a hotel is required to offer a certain number of high-end amenities to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, complimentary luxury toiletries and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches like a welcome gift.