In Mount Keith, a hotel must offer a certain level of high-end conveniences to be rated 5 stars. These may include gourmet restaurants, on-site gyms, saunas and spas, premium bedding, luxury bathroom products and more. What also sets 5-star hotels apart is their superior service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may even offer thoughtful touches such as a welcome gift.