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Clean but staff was not helpful. First staff member charged a $75 deposit instead of a hold. After they reversed the charge on my credit card I lost $5 in exchange rate fees. For their mistake. Another staff member was unable to recommend options to reach the airport other than a taxi.
Hotel is a bit run-down with stained carpet, worn furniture, and slightly smelly kitchen, but the location is great and facilities seem clean even if they are rather old. Still decent for the price, but calling this a 4-star hotel is a stretch.
This hotel is very well presented,maintained and managed. The feel is very warm and friendly yet professional and not stiff. That bit is so important to me. I love this place :) especially for the online deal I found, this is my new go to in Melbourne.
Loved the hotel, location and staff. Would have given 5 stars but only 1 comfy chair in room made room uncomfortable and a part of the bath had not been cleaned for ages. (Under basin) was mould on bathtub The fire place in the foyer was very welcoming for a cold Melbourne winter. We stayed 5 nights ...
We enjoyed our stay at the Great Southern Hotel - room was exactly as described and no surprises. Central location in Melbourne CBD meant an easy walk to attractions.
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