"Brand new facility...what could go wrong?"
This hotel has only been opened for a little less than a year. The facility is modern, decorated nicely. A nice big lobby and the outside fire pit sitting area was a nice touch. That being said it seemed to lack a welcoming presence. Maybe I just left with a bad taste in my mouth because only one elevator worked the whole time I was there and the morning of check out from the 6th floor (the top floor), the second elevator went out and I was literally left holding the bag. I thought the one elevator was just being slow as the hotel was full and it was check out time. After about 5 minutes of standing in front of the elevator door a room attendant came by and told me that both the elevators were out. I know stuff happens but really no excuse. I feel I should have been notified, maybe I would have chilled in my room longer or something. Guess I should just be thankful I wasn't inside the elevator. The whole check in process needs improvement. The two little desks at the front doors look more like a concierge desk than a registration area. People were asking me where the front desk was. No directions given about the facilities, bistro, etc...not even directions to the non working elevators which are located not conveniently or in sight over 100 feet down a the long corridor. Almost as long as the corridor
from the parking garage. Bottom line there are not many choices in Muncie, nothing else except the far northwest area and those facilities are older.
Traveller from Clearwater, Fl
