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Reviews of Moja Tuu The Luxury Villas & Nature Retreat

3.5 out of 5
Moja Tuu The Luxury Villas & Nature Retreat
P O Box 758, Kijangwani Post, Zanzibar, Kiwengwa, Unguja Kaskazini Region

Reviews

6.0
Rating 10 - Excellent. 1 out of 12 reviews" "
Rating 8 - Good. 5 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Pule

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet area, ideal for honey moon stay.
Stayed 3 nights in Feb 2024
Response from George Kamau on 26 Mar 2024
Thank you so much

8/10 Good

ABDULRAHIM

Stayed 7 nights in Jul 2023

2/10 Terrible

Jazmeen

Liked: Cleanliness
Stayed 1 night in Sep 2021

10/10 Excellent

Leonard C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
We have never felt more welcomed anywhere! The staff is just amazing, super friendly, kind and enthusiastic. Our beds were decorated with fresh flowers every day and twice I received fresh bouquets from the gardener which he creates masterfully while trimming the lush gardens. We completely overdid every meal as it was simply delicious and we enjoyed experiencing new cuisine. Fruits and vegetables are sourced fresh from surrounding farms. Not often do you order mango juice and see the barman run off to come back with fresh mangoes to blend for you. The location is just stunning and I could not stop taking photos. Accommodation is spacious and comfortable and the aircons work well. Small antelope can be spotted on the trails and bush babies are regular vistors and can be heard every night. The tour company bases at Moja Tuu is great and can arrange all your and transport requirements. They also arranged a wonderful 21st birthday celebration for my son. We will definitely be back
Stayed 15 nights in Dec 2021
Response from Amit on 23 Dec 2021
Dear Guest, The team and I are grateful that you chose Moja Tuu The Luxury Villas & Nature Retreat, Zanzibar for your recent stay. Thank you for the wonderful review that you have shared on Expedia. It’s a delight to note that you enjoyed each aspect of your stay and we consider ourselves even more privileged that we have become your prime choice of hotels out of the many options available today. I am glad that the team together weaved a memorable stay for you and did all that they could to make you and your family feel special. The experience we endeavor to deliver is all about people working together to create beautiful memories for all our guests. I have shared your gracious comments with everyone in the hotel – they are delighted to learn that they could make your experience an unforgettable one. Positive recognition is a tremendous source of motivation for our exemplary team and happy guests is the greatest incentive that we can ever receive. Thank you for your kind comments. We all appreciate your time in posting this review and sincerely hope to have many more opportunities of welcoming you back. Warm Regards, Amit Dhanda General Manager

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Best Regards, Mojatuu Zanzibar Team. on 12 Dec 2019
Thank you for the Review 8 out of 10 We await to host you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a sea villa with our own pool. Room was very spacious, grounds well maintained. Customer service was a little disappointing. When initially shown to our room, we were not shown the switches to turn on air con and fan (which were hidden behind a curtain.) Not shown how to operate the safe, which had no instructions. Not supplied with a second roll of toilet paper (ours didn't last 4 days!) Food, while delicious, was extremely slow to arrive. Need to address these staff procedures to receive a higher review.
Stayed 4 nights in Jul 2019
Response from Falguni - Mojatuu Zanzibar on 14 Sept 2019
Thank you for your feedback and we will look into it again once again. Ee have already worked on it on these You can see our trip advisor review which shows the improvements. We await to host you once again and to show the improvements we have done. Have a great weekend.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
WiFi only in lobby. Meals very limited. Our room could not lock.
Stayed 4 nights in Dec 2018

2/10 Terrible

Han

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just very very bad.
Stayed 3 nights in Sep 2023

2/10 Terrible

Dzengis

Liked: Cleanliness
Stayed 7 nights in Mar 2023
Response from Grant on 25 Mar 2023
Dear DzengisWe are really sorry that you did not enjoy your stay. We are working hard to improve our offering and we are confident that we will meet your expectations should you return

4/10 Poor

Christian, Levis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Cet établissement n'est pas entretenu de façon a garder leur équipement et hébergement dans un état décent..les repas en général sont très insuffisant et très peu varié..la qualité du buffet que ce soit au déjeuner ou au dîner ( soirée) est très médiocre..j'ai loué une villa 2 chambre et piscine privée la piscine est devu verte a cause des algues et le manque de nettoyage et de produits de désinfection..la seconde chambre de la villa n'a pas été utilisé a cause que les égouts remontait dans la douche donc une odeur très désagréable pour ne pas dire autre chose..cet établissement ne mérite même plus un note d 2 étoiles..mais les employés sont très amical et serviable..au buffet vous avez droit que a de l'eau et rien d'autre a moins de payé..mes si vous être en tout inclus..Donc je ne recommande pas cet établissement a personne.. Client très déçu d'un séjour de 4 nuits a un prix très excessif..cet établissement a besoin d'un fermeture complete pour rénovation..
Stayed 4 nights in Jan 2023

8/10 Good

ABDULRAHIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Amit on 5 Oct 2022
Dear Abdulrahim,The team and I are grateful that you chose Moja Tuu The Luxury Villas & Nature Retreat, Zanzibar for your recent stay.Thank you for the wonderful review that you have shared on this platform. It’s a delight to note that you enjoyed each aspect of your stay and we consider ourselves even more privileged that we have become your prime choice of hotels out of the many options available today.I am glad that the team together weaved a memorable stay for you and did all that they could to make you and your family feel special. The experience we endeavor to deliver is all about people working together to create beautiful memories for all our guests. I have shared your gracious comments with everyone in the hotel – they are delighted to learn that they could make your experience an unforgettable one.Positive recognition is a tremendous source of motivation for our exemplary team and happy guests is the greatest incentive that we can ever receive. Thank you for your kind comments.We all appreciate your time in posting this review and sincerely hope to have many more opportunities of welcoming you back.Warm Regards,Amit DhandaGeneral Manager

6/10 Okay

Miroslav

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 15 nights in Dec 2019